Link: The importance of being paid – Yahoo! News.
Last autumn, mobile operator T-Mobile UK wrote to its BlackBerry customers to advise them that it would not be charging for international roaming or internet browsing until December because of problems with implementing its billing systems.
I was one of those customers. I couldn’t believe it! Surely you’d want to make sure you’re billing systems are working — that’s gotta be your number one priority, right? Check out the above article for the Financial Times viewpoint.