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An update on the Motorola SLVR L7

So I am delighted with the SLVR L7 that I bought the other week.  Slim, sleek and light in the pocket.  I have been swapping various sims around in it and it’s been sat beautifully in my suit pocket for most of the week. 

The real annoyance is that I suspect it’s firmware is well outta-date.  Mega outta-date.  It’s meant to sync without a hitch via Bluetooth with any Apple.  *THIS* particular SLVR doesn’t.  Really annoying. 

It still locks up when you try and sync to it.  Various bulletin boards I’ve been on contain recommendations of flashing or updating the firmware.  Almost helpful: There is NOTHING on the motorola websites about it. Nothing I can find anyway.

Picture_1_1
SERIOUSLY WOUND UP

It’s very annoying being a half-user.  You know, I want to use their device properly.  My brother’s RAZR syncs perfectly well.  The L7 is listed as fully compatible with Apple’s iSync.  YET my model doesn’t work.  And there’s nowhere online to get the firmware to update it (if that is actually the solution).

When you click on the ‘software update’ page on the Motorola support site, that’s what you see there.  COMING SOON.  Almost… almost… helpful. 

It’s a right arse to have to pick up the phone, it really is.  I really do not like having to phone their technical support people and use up their time when I’m fully capable of sorting out the issue myself if the tools and information was made available. 

Someone, somewhere has made a killing selling companies like Motorola ‘frequently asked questions’ systems like this one that don’t actually help at all.  Type in ‘firmware’ as I have done quite a few times and there’s no results.  But if you’ve got some inane question about how to open the flip on the PEBL, they’ve got a whole section for you.  It’s not any good if you don’t actually update frequently asked questions.

Or at least regularly search the blogosphere to see what your customers are having trouble with.

Woe is me.

I’m off to pick up the phone and call’em…

8 COMMENTS

  1. My Motorola L7 often hangs. Sometimes, it goes off on its own and I have to remove and put back the battery before it starts working again. Quite annoying especially, when you want to boast of a smart choice! I can’t rely on it to make a call when it is important. Because, it would just hang!

    Incidentally, I met one of the software/IP guys who I have known for sometime. He was holding one L7. I quickly asked him his experience with his own. The reply was that there was no switching off on its own problem but, it does seriously hang. He has been looking for an update software which may sort out this problem.

    It’s cute and appealing on the face but, I feel it a serious trap to hold it. You know, fortunately I have one more mobile phone with which I am still making and receiving calls. L7, I hold it in my pocket because, it does not occupy much space and also it is “cute”.

    I am very much after sorting out this problem to start really using this cutie….

  2. I am trying to update my Moto`s software.. but ends with a error message … “Abnormal program termination.. vc++ error..”
    Can anybody help me out plz?

  3. Hi there… I’ve bought my L7 a few weeks ago knowing that it’s camera was better than the on in the V3 RAZR but it seems that my phone is damaged or something because the Night Mode doesn’t work at all. If any1 know how to solve that problem plz mail me, my mail is buda_85@hotmail.com… Thanks

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