— An overwhelming majority consider text messaging to be a key means to send alerts and notifications (83 percent).
— More than seven out of ten respondents said they have used text messaging for business purposes.
— Of these, more than a third said they used it primarily for customer service and support. Marketing and emergency management uses followed closely behind.
— More than a third of respondents (36 percent) said they would increase their usage from the previous year.
Clickatell survey shows more businesses ‘get’ SMS
