Comments on: Are you a public relations professional in the mobile industry? http://www.mobileindustryreview.com/2006/09/are_you_a_publi.html Daily news and opinion for 250,000 industry executives and mobile fanatics Tue, 14 Feb 2012 22:14:00 +0100 hourly 1 http://wordpress.org/?v=3.3.1 By: Dan Lane http://www.mobileindustryreview.com/2006/09/are_you_a_publi.html/comment-page-1#comment-549 Dan Lane Thu, 28 Sep 2006 02:27:11 +0000 http://www.smstextnews.co.uk/2006/09/are_you_a_public_relations_professional_in_the_mobile_industry.html#comment-549 It doesn't even need to be that hands-on!... just someone inside the company that says "hey, we should be more transparent to our users, we should stand back and get an overview of how hard it is to approach us for sales, support and any other issues". And quit picking on T-Mobile, they have some of the better approaches to customer service (but by no means adequate!)... here is a challenge for you: Using ONLY the official websites of each UK operator, find out how much a call to an 0845 number costs per minute on an average tariff. In my experience, the T-Mobile site is the best requiring 4 logical clicks... I have yet to find information on these call costs for my Orange tariff as whenever I go to their site they try to tell me about football, the new M&S kid's collection or Deal or No Deal :( It doesn’t even need to be that hands-on!… just someone inside the company that says “hey, we should be more transparent to our users, we should stand back and get an overview of how hard it is to approach us for sales, support and any other issues”.

And quit picking on T-Mobile, they have some of the better approaches to customer service (but by no means adequate!)… here is a challenge for you:

Using ONLY the official websites of each UK operator, find out how much a call to an 0845 number costs per minute on an average tariff.

In my experience, the T-Mobile site is the best requiring 4 logical clicks… I have yet to find information on these call costs for my Orange tariff as whenever I go to their site they try to tell me about football, the new M&S kid’s collection or Deal or No Deal :(

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