Comments on: Student must pay £1,400 bill of lost phone http://www.mobileindustryreview.com/2006/10/student_must_pay_1400_bill_of_lost_phone.html Daily news and opinion for 250,000 industry executives and mobile fanatics Tue, 14 Feb 2012 22:14:00 +0100 hourly 1 http://wordpress.org/?v=3.3.1 By: Roger Kondrat http://www.mobileindustryreview.com/2006/10/student_must_pay_1400_bill_of_lost_phone.html/comment-page-1#comment-612 Roger Kondrat Mon, 02 Oct 2006 16:13:27 +0000 http://www.smstextnews.com/2006/10/student_must_pay_1400_bill_of_lost_phone.html#comment-612 I am with Ewan on this one. Fraud prevention is a shared problem and after probably around £150 they should have done something. Yeah it was stupid but that doesn't discount Orange's responsibility to protect their customers. Orange should step up, announce a new policy and pay the portion of the students bill that would have been covered had the policy been in place earlier. I am not on the students side, but I don't think Orange is any less guilty either. I am glad I am switching to T-Mobile now. I am with Ewan on this one. Fraud prevention is a shared problem and after probably around £150 they should have done something.

Yeah it was stupid but that doesn’t discount Orange’s responsibility to protect their customers.

Orange should step up, announce a new policy and pay the portion of the students bill that would have been covered had the policy been in place earlier.

I am not on the students side, but I don’t think Orange is any less guilty either. I am glad I am switching to T-Mobile now.

]]> By: ewan http://www.mobileindustryreview.com/2006/10/student_must_pay_1400_bill_of_lost_phone.html/comment-page-1#comment-582 ewan Mon, 02 Oct 2006 09:10:36 +0000 http://www.smstextnews.com/2006/10/student_must_pay_1400_bill_of_lost_phone.html#comment-582 Aye, but they could have phoned him at £150 and asked him to give his account password. OR told him that he's gone over his credit limit and that he has to call Orange Support to lift his temporary bar. Something like that. Aye, but they could have phoned him at £150 and asked him to give his account password. OR told him that he’s gone over his credit limit and that he has to call Orange Support to lift his temporary bar. Something like that.

]]> By: John http://www.mobileindustryreview.com/2006/10/student_must_pay_1400_bill_of_lost_phone.html/comment-page-1#comment-581 John Mon, 02 Oct 2006 09:08:18 +0000 http://www.smstextnews.com/2006/10/student_must_pay_1400_bill_of_lost_phone.html#comment-581 If orange had called him, they'd have called the phone which had been stolen. Wouldn't really have helped... If orange had called him, they’d have called the phone which had been stolen. Wouldn’t really have helped…

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