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T-Mobile UK Wireless Hotspot service for a tenner a month – existing customers only

Link: T-Mobile (UK) :: customer services

Check out this totally consumer friendly text promoting the T-Mobile unlimited hotspot deal. Seriously this is the text they’re using to market it.

£10 price plan for existing customersWe will register and check your details with credit reference agencies to help us make credit decisions about you. On acceptance, your login and password will be sent to you by email – this can take up to 48 hours. Existing pay monthly (excluding U-Fix) T-Mobile customers only.Subscription provides unlimited use (subject to the following fair use policy) of T-Mobile HotSpots in the UK and 300 minutes a month to use at BT Openzone owned and operated Hotspots in the UK. 30 days notice required to cancel your contract.

Riiiiiiiiiiiiiiiight. So, well spotted Carlo. You know I’ve been spouting off about how ridiculous the T-Mobile hotspot charges are (principally in Starbucks)? You know, 75p for 10 minutes. Stupid.

Well. Turns out they have a £10/month option for existing customers. Apart from the inexcusably badly marketed text above, it’s a pretty good option I reckon. Shame it’s not included with my web ‘n’ walk deal.

However this is yet another reason why T-Mobile should have a blog rep monitoring stuff being posted so they can help folk out. I phoned T-Mobile support the other day asking for clarification on the Hotspot deal and the lady who answered mumbled something about it ‘being another department’ and didn’t once mention their unlimited option.

It took another blogger, Carlo of MobHappy — sitting in America, no less — to point out that there was an unlimited option for existing customers.

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