Comments on: The Vodafone Big Idea show on Sky One http://www.mobileindustryreview.com/2006/10/the_vodafone_big_idea_show_on_sky_one.html Daily news and opinion for 250,000 industry executives and mobile fanatics Tue, 14 Feb 2012 16:35:00 +0100 hourly 1 http://wordpress.org/?v=3.3.1 By: steve procter http://www.mobileindustryreview.com/2006/10/the_vodafone_big_idea_show_on_sky_one.html/comment-page-1#comment-3995 steve procter Sat, 28 Oct 2006 11:28:25 +0000 http://www.smstextnews.com/2006/10/the_vodafone_big_idea_show_on_sky_one.html#comment-3995 I totally agree that many (but not all) the staff in the other mobile shops are awful, but don't you dare sit there with the arrogance to say that Vodafone shop staff give decent answers and a good service. You clearly have a vested interest or are living on cloud cuckoo land!! I am sure that on a good day all the shops have individuals who woke up on the right side of bed and give good service. But on the whole mobile phone companies and the retailers who sell mobiles haven't got the first clue about customer service. They all work on the "minimum we need to do to get away with it" approach. And the theory of "as long as all our competitors are equally as bad so that the we end up between us dumbing down the expectations of the british public in terms of customer service, then we will keep getting away with it". and as for the big bloody idea thing of voda's - well I like my colleague was put off the moment I got a spam sms from them, and telling me if I didn't want any more then I had to go to the effort of texting STOP to unsubscribe. Don't anybody out there dare tell me that clause 327 on page 435 of the t&c's that I signed when I got my voda a/c 3 years ago allows them to send me these spam sms. All these companies deserve a damn good kickin'. Customer service aint ever been so bad as it is in the UK (and to be fair for a minute, it aint just the mobile industry)... steve procter I totally agree that many (but not all) the staff in the other mobile shops are awful, but don’t you dare sit there with the arrogance to say that Vodafone shop staff give decent answers and a good service. You clearly have a vested interest or are living on cloud cuckoo land!! I am sure that on a good day all the shops have individuals who woke up on the right side of bed and give good service. But on the whole mobile phone companies and the retailers who sell mobiles haven’t got the first clue about customer service. They all work on the “minimum we need to do to get away with it” approach. And the theory of “as long as all our competitors are equally as bad so that the we end up between us dumbing down the expectations of the british public in terms of customer service, then we will keep getting away with it”.

and as for the big bloody idea thing of voda’s – well I like my colleague was put off the moment I got a spam sms from them, and telling me if I didn’t want any more then I had to go to the effort of texting STOP to unsubscribe. Don’t anybody out there dare tell me that clause 327 on page 435 of the t&c’s that I signed when I got my voda a/c 3 years ago allows them to send me these spam sms.

All these companies deserve a damn good kickin’. Customer service aint ever been so bad as it is in the UK (and to be fair for a minute, it aint just the mobile industry)…

steve procter

]]> By: aka Dick Strawbridge http://www.mobileindustryreview.com/2006/10/the_vodafone_big_idea_show_on_sky_one.html/comment-page-1#comment-3922 aka Dick Strawbridge Fri, 27 Oct 2006 21:38:52 +0000 http://www.smstextnews.com/2006/10/the_vodafone_big_idea_show_on_sky_one.html#comment-3922 Hey Guys. Why the anti voda vibe? Its the only network that is really working to get itself 'out there'. The vodafone live music awards were cool and the sponsorship is more polished than any of the other contenders for our ca$h. At least when you go in their stores you get a decent answer and good service. Not like the dunces in orange,t-mobile and O2. The cowboy hard selling idiots in Phones 4u or the lacklustre dullards in Carphone warehouse Hey Guys.
Why the anti voda vibe? Its the only network that is really working to get itself ‘out there’. The vodafone live music awards were cool and the sponsorship is more polished than any of the other contenders for our ca$h. At least when you go in their stores you get a decent answer and good service. Not like the dunces in orange,t-mobile and O2. The cowboy hard selling idiots in Phones 4u or the lacklustre dullards in Carphone warehouse

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