Decided to call T-Mobile and got connected to charming lady on their business help line.

Told her about the poor performance, her reply floored me:

“Ah well Internet on mobile is just slow all the time – I know how you feel I have a Vario 2 myself.”

So is there anything she could do to help? She said she could switch on the uplink – I pretended to know what the hell she was talking about.

After a long delay, she came back and said that this is now only available on Web n Walk Pro.

Well what about another device – say the E61?

“No they are all slow.”

Oh well that’s that then – it’s official – the mobile internet is slow!

So I think I may wait to see what deal 3 comes up with for their new service.

Since I’ve been running my existing 3 phone side by side with the Vario, it’s been interesting to see how the networks compare on coverage.

T-Mobile coverage up here in the central region of Scotland is simply horrible. Low signal strength, huge areas of no coverage and so on.
(Coverage in my house still remains non-existent).

Being in the industry, I desperately want to be an evangelist for the mobile internet. But this experience has left me stunned at how terrible the service can be.

Ok, so others may consider me to be a heretic, but I fear if the industry does not get their fingers out of their arses and address some of these problems, we will still be talking about the mobile internet five years from now.

Jim

Is it any wonder voice and txt are still 95% of operators revenue?

Looks like they can’t even getthe basics right?

I’m stunned,

Jim

But at least it`s just about usable.

Jim

Some years after the launch of 3G, I don’t consider myself to be an early adopter. In fact I felt a bit weird being in the industry and not making much use of mobile data and so on. I assumed that the device manufacturers and the operators would have figured out how to make a service work out of the box.

I rest my case m’lud!

Off to look at the web site now – will report back later.

Now anyone care to tell me how to get BT, Telewest and The Carphone Warehouse to figure out amongst themselves why I can’t make any calls from my landline.

I must have taken up some mind altering drugs and signed up for TalkTalk Broadband. Realising my mistake, I cancelled the order and then must have had a relapse and moved everything over to BT. Oh forget it, it’s just too complex.

I can always call people from my T-Mobile phone – oh dear I forgot I can’t do that in 75% of my house…….

As Richard Adams said “Technolgy is stuff that doesn’t quite work yet.”

Jim

Hope this helps!