the problem is that the service is aimed at the kids… the kids use it for free to call parents or friends. and it is the parents or friends that get the bill.

the problem with it being advertised or aimed at kids is that kids dont value the price of the pound(£) or care as it is not affecting them personally.

here is some good news to you all.. the problem is actually the solution

the answer is your kids. and here is why

phonepayplus who are the regulators of premium services have a policy which all premium charge service providers have to adhere to. and here is the good bit. 08000mumdad allthough they are a non scam company do not adhere to one of the directives phonepayplus have. and we can all use this as a reason to get EVERY penny back.

ok here is how 08000mumdad works.
jimmy (a child) calls 08000mumdad to call his mum she accepts the call. even if the call was 1 second or 1minute 59 seconds she is charges £4.50 – £1.50 as a connection fee and £3.00 as a 2 minute call, yes even a 1 second call is charged as a 2 minute call.

so by accepting the servicecall costs a minimum of £4.50.. and there is no way that it can be any less then this value. it may appear on phone bills as multiple texts from 50p upwards. but one call is £4.50.

now the guideline, directive, policy….

no service which is aimed for use by, or advertised towards use by a child under the age of 16 CANNOT have a charge of over £3 for a single use, single product.

hmmm got you thinking.. starting to see where im going with this??

yep every single accepted call jimmy makes is breaking the phonepayplus guidelines. meaning you can claim back every single penny.

mydaughter over 8 months got to a total of £360 on my contract bill. i received a cheque within 4 days (they said upto 10 days) for… wait for it …… £360.

heres the reference you can quote
http://www.phonepayplus.org.uk/upload/PhonepayPlus_Code_of_Practice.pdf

quote section 7.5.4 A
this says :
Children’s services must not: generally cost more than £3

well we all know the MINIMUM charge is ALWAYS £4.50.. they can only get away with the £4.50 if there was a way to only be charged under £3 for a single use. or if a more then 50% of calls by kids cost under £3.. which never happens.

hope this helps

Now that this was sorted out, no pocket money for two weeks helped my son fix up the charges he should have known better than to accept; to have simply hung up the phone to decline the call that obviously wasn't one he needed to accept instead of helping his so-called 'friend' just talk to him would have been the right thing to do. The 08000mumdad CSR explained that this abuse of the service is understandably disliked, and they are there to help with any enquiries relating to this type of situation.