Comments on: AT&T: Arse. Find. Elbow. Can’t. Or why big telcos need a total revamp. http://www.mobileindustryreview.com/2007/06/att_arse_find_elbow_cant_or_why_big_telcos_need_a_total_revamp.html Daily news and opinion for 250,000 industry executives and mobile fanatics Thu, 18 Mar 2010 19:21:50 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Jim Black http://www.mobileindustryreview.com/2007/06/att_arse_find_elbow_cant_or_why_big_telcos_need_a_total_revamp.html/comment-page-1#comment-64861 Jim Black Fri, 29 Jun 2007 18:00:01 +0000 http://www.smstextnews.com/2007/06/att_arse_find_elbow_cant_or_why_big_telcos_need_a_total_revamp.html#comment-64861 Having the same problem with Carphone Warehouse and their broadband service, which we never asked for and which has never been connected. Still getting bills after trying to resolve this since January. Crap customer service is endemic in the IT/Telecoms industry. Maybe Ewan should have a monthly award for best and worst examples of customer service in the mobile world? Jim Having the same problem with Carphone Warehouse and their broadband service, which we never asked for and which has never been connected. Still getting bills after trying to resolve this since January.

Crap customer service is endemic in the IT/Telecoms industry.

Maybe Ewan should have a monthly award for best and worst examples of customer service in the mobile world?

Jim

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