http://www.mobileindustryreview.com/2007/07/o2_5th_best_place_to_work_2007.html Daily news and opinion for 250,000 industry executives and mobile fanatics Tue, 14 Feb 2012 22:14:00 +0100 hourly 1 http://wordpress.org/?v=3.3.1 http://www.mobileindustryreview.com/2007/07/o2_5th_best_place_to_work_2007.html/comment-page-1#comment-71377 hd-qld Tue, 17 Jul 2007 09:13:56 +0000 http://www.smstextnews.com/2007/07/o2_5th_best_place_to_work_2007.html#comment-71377 5th best place to work....hmmmm. It definitely wasn't when I worked for them between October 2006 and February 2007. All call centre staff go through "rigorous" month long training course....all the information you get is pretty much out of date or just plain wrong!! The set-up at O2 is not conducive to good customer service as customer service advisors (as I was for online customers) are not able to do much. We could change details, take payments but ultimately customer services are a switch-board and 9 times out of 10 the problems which customers experience are due to changes not being made to accounts i.e. discounts not added correctly, bolt-ons not being added correctly etc all of which need to be verified by managers or staff in other departments....who it would seem are even less well trained than customer services!! Forget about buying a Blackberry with O2 if you are not a business customer as they are not supported by non-business customer services. Take out premium insurance, it's the only way to avoid getting a refurb phone when your new mobile plays up. And if I had a pound for every call I took regarding online orders going wrong....I would be a very, very rich person!!! 5th best place to work.....I don't think so! 5th best place to work….hmmmm. It definitely wasn’t when I worked for them between October 2006 and February 2007. All call centre staff go through “rigorous” month long training course….all the information you get is pretty much out of date or just plain wrong!! The set-up at O2 is not conducive to good customer service as customer service advisors (as I was for online customers) are not able to do much. We could change details, take payments but ultimately customer services are a switch-board and 9 times out of 10 the problems which customers experience are due to changes not being made to accounts i.e. discounts not added correctly, bolt-ons not being added correctly etc all of which need to be verified by managers or staff in other departments….who it would seem are even less well trained than customer services!! Forget about buying a Blackberry with O2 if you are not a business customer as they are not supported by non-business customer services. Take out premium insurance, it’s the only way to avoid getting a refurb phone when your new mobile plays up. And if I had a pound for every call I took regarding online orders going wrong….I would be a very, very rich person!!! 5th best place to work…..I don’t think so!

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