Comments on: 3UK matching T-Mobile Flext with ‘Personalised Plan’

By: John Campbell

John Campbell — Sat, 11 Aug 2007 00:36:46 +0000

I just signed up for another 18 months with Three as well. The one thing they could do to vastly improve their customer service would be to replace their Indian call centre. It seems they’ve brought their retentions department back to the UK – I’ll leave you to come to your own conclusions about what that says….

John

By: James Whatley

James Whatley — Fri, 10 Aug 2007 15:37:16 +0000

S’funny – compare this to your earlier story re: o2’s retentions department and you really *do* get an idea of how some networks are at complete polar opposites…
The size of the gulf is actually quite astonishing.

By: Ben Smith

Ben Smith — Fri, 10 Aug 2007 15:27:41 +0000

@Pete: IMO they’re the only network doing consumer-facing innovation at the moment. It would be great if they extended the cool stuff they’re doing with data into voice and text though.

By: Stephen Davies

Stephen Davies — Fri, 10 Aug 2007 14:16:45 +0000

Had my X-Series around five months now and it’s the first time I’ve used 3 as my network operator but can honestly say I’ll be sticking with them for some time yet.

By far the best network operator experience I’ve had in a long while.

By: Pete

Pete — Fri, 10 Aug 2007 14:07:19 +0000

Very interesting. It’s nice to see a network that is innovating (like Orange did in the “good old days”) rather than just stagnating.

By: Ewan

Ewan — Fri, 10 Aug 2007 13:31:43 +0000

Pete — interestingly I pay Â£35 a month and the chap, Richard, had no idea about SMS Text News.

Grant — I had no idea how the chap got my number as he’d phoned my T-Mobile account. Until I realised that I diverted my 3 sim to it!

By: Grant

Grant — Fri, 10 Aug 2007 13:10:04 +0000

Want to keep the good offers coming?

Get people to call you on your three number. I’m guessing your a pretty popular sort of person, so I’m sure you get loads of calls.

Three will like that very much. It’ll do something to offset their Â£50 million payout to other networks. You’ll find when upgrade comes, they’ll be even nicer .

By: Pete

Pete — Fri, 10 Aug 2007 13:08:11 +0000

Wow, wonder how much spend decide classes you as “high-end”?

Might be to do with how much positive (rightly so, I believe) comment you give Three, or do you think it’s just a co-incidence?