o2 customer retentions department slightly flexible

By on August 9, 2007 in News

You know o2 and their £100 a meg data policy? (Ok, slight exaggeration)

Well, SMS Text News reader Owen has had a bit of luck with them. He posted this today:

Link: SMS Text News » o2 chumps, attention: Get unlimited data for £10/month

My contract had run out so I phoned O2 and INSISTED on being put through to ‘retentions” I then played hell about my data charges and said I’d leave then and there if they did not give me unlimited data plan for free(OK aim high!!) They did a deal with me.

I got £100 quid cashback plus 20MB data a month free (I’m on a £30 contract) I had to extend my contract 12 months not too bad, sorted thanks again Owen

That’s better than a kick in the teeth — and 20mb is a reasonable amount of data to get at no additional cost from such a stupidly expensive network.

Good work Owen. You must have spoken to a very nice o2 retentions specialist.

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Ewan is Founder and Editor of Mobile Industry Review. He writes about a wide variety of industry issues and is usually active on Twitter most days. You can read more about him or reach him with these details.
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  • http://thecoldgintimes.blogspot.com Ricgalbraith

    my contracts coming up to end soon, i’m getting unlimited data or i am leaving, that’s a fact, i also want a HTC touch thrown in, 500 texts and 500 minutes for about £20 a month, now that’s aiming high :D

  • John

    I can’t help thinking that in 6 months time having only 20 meg of data per month will have grown very, very tired. Owen must really, really like O2.

  • Ewan

    I know what you mean John

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