Comments on: o2 Cocoon outreach doesn’t actually reach into o2 http://www.mobileindustryreview.com/2007/09/o2_cocoon_outreach_doesnt_actually_reach_into_o2.html Daily news and opinion for 250,000 industry executives and mobile fanatics Mon, 13 Feb 2012 13:06:00 +0100 hourly 1 http://wordpress.org/?v=3.3.1 By: sarah http://www.mobileindustryreview.com/2007/09/o2_cocoon_outreach_doesnt_actually_reach_into_o2.html/comment-page-1#comment-221156 sarah Mon, 31 Mar 2008 15:03:48 +0000 http://www.smstextnews.com/2007/09/o2_cocoon_outreach_doesnt_actually_reach_into_o2.html#comment-221156 Hi, I have just bought the o2 cocoon and i cannot install the PC suite... it starts to install but it comes up part way through saying there is a problem with the Help. it then closes and wont install and i dont know what to do!! any help would be greatly appreciated Hi,

I have just bought the o2 cocoon and i cannot install the PC suite… it starts to install but it comes up part way through saying there is a problem with the Help. it then closes and wont install and i dont know what to do!! any help would be greatly appreciated

]]> By: P.W. http://www.mobileindustryreview.com/2007/09/o2_cocoon_outreach_doesnt_actually_reach_into_o2.html/comment-page-1#comment-219442 P.W. Tue, 11 Mar 2008 11:32:50 +0000 http://www.smstextnews.com/2007/09/o2_cocoon_outreach_doesnt_actually_reach_into_o2.html#comment-219442 hey tagz your not in the dark ages with your winxp the software doesnt even work on vista it seems to me o2 havent tested their software on any platform but no one has reported problems on earler editions of windows maybe it works on win me. or win 98 like i said i think its all old software and hardware stuck together for pennies by o2 n sold at £100 a shot. P.S. if u have a o2 cocoon and a old pc with win 98 or somthing old could you test it and see if im right about the cocoon. I look forward to any replys. hey tagz your not in the dark ages with your winxp the software doesnt even work on vista it seems to me o2 havent tested their software on any platform but no one has reported problems on earler editions of windows maybe it works on win me. or win 98 like i said i think its all old software and hardware stuck together for pennies by o2 n sold at £100 a shot.

P.S. if u have a o2 cocoon and a old pc with win 98 or somthing old could you test it and see if im right about the cocoon. I look forward to any replys.

]]> By: tagz http://www.mobileindustryreview.com/2007/09/o2_cocoon_outreach_doesnt_actually_reach_into_o2.html/comment-page-1#comment-219387 tagz Mon, 10 Mar 2008 23:06:40 +0000 http://www.smstextnews.com/2007/09/o2_cocoon_outreach_doesnt_actually_reach_into_o2.html#comment-219387 02 cocoon hasnt even been recognised by my computer!!! i know im in the dark ages running winxp ut this is takin the mickey, i dont spend over 100 quid for an expensive brick. there must be something i can do but i cant find a solution. an online driver maybe or downloadable pc suite? who knows but i would love some advice as i dont want to end up smashing this pile of junk up a wall. regards 02 cocoon hasnt even been recognised by my computer!!!
i know im in the dark ages running winxp ut this is takin the mickey, i dont spend over 100 quid for an expensive brick.

there must be something i can do but i cant find a solution. an online driver maybe or downloadable pc suite?
who knows but i would love some advice as i dont want to end up smashing this pile of junk up a wall.

regards

]]> By: SMS Text News » Archives » Title of test post here — o2 XDA blog http://www.mobileindustryreview.com/2007/09/o2_cocoon_outreach_doesnt_actually_reach_into_o2.html/comment-page-1#comment-218116 SMS Text News » Archives » Title of test post here — o2 XDA blog Thu, 21 Feb 2008 06:32:50 +0000 http://www.smstextnews.com/2007/09/o2_cocoon_outreach_doesnt_actually_reach_into_o2.html#comment-218116 [...] for launching the blog. Here’s hoping it’s going to be a little more involved than the last one I caught for the [...] [...] for launching the blog. Here’s hoping it’s going to be a little more involved than the last one I caught for the [...]

]]> By: peter gillett http://www.mobileindustryreview.com/2007/09/o2_cocoon_outreach_doesnt_actually_reach_into_o2.html/comment-page-1#comment-218072 peter gillett Wed, 20 Feb 2008 22:17:47 +0000 http://www.smstextnews.com/2007/09/o2_cocoon_outreach_doesnt_actually_reach_into_o2.html#comment-218072 hi i have just bought a cocoon. i can install the pc suite no probs but when i connect the phone to the pc it installs the drivers but then a message pops up saying that the drivers arent compatible with the platform i think this is because i am running vista 64 bit. is there anywhere i can get specific 64 bit drivers from hi i have just bought a cocoon. i can install the pc suite no probs but when i connect the phone to the pc it installs the drivers but then a message pops up saying that the drivers arent compatible with the platform i think this is because i am running vista 64 bit. is there anywhere i can get specific 64 bit drivers from

]]> By: P.W. http://www.mobileindustryreview.com/2007/09/o2_cocoon_outreach_doesnt_actually_reach_into_o2.html/comment-page-1#comment-216591 P.W. Tue, 12 Feb 2008 10:35:50 +0000 http://www.smstextnews.com/2007/09/o2_cocoon_outreach_doesnt_actually_reach_into_o2.html#comment-216591 hi i just bought a cocoon connected it to my vista pc and i have had problems transfering music files from my external HD. They start all fine and after a few tracks my have copied i get a message saying that the files i am copying are not there. My external HD. stops working ive never had this problem with any other phones i have copied music to fpr eg. my last phone was a moto SLVR L7 no probs there and a samsung D900i no probs eather. I think the O2 Cocoon is made up of old parts and sold at £100 a shot wen it only worth about £5/£10 hi i just bought a cocoon connected it to my vista pc and i have had problems transfering music files from my external HD. They start all fine and after a few tracks my have copied i get a message saying that the files i am copying are not there. My external HD. stops working ive never had this problem with any other phones i have copied music to fpr eg. my last phone was a moto SLVR L7 no probs there and a samsung D900i no probs eather. I think the O2 Cocoon is made up of old parts and sold at £100 a shot wen it only worth about £5/£10

]]> By: HeavyLight http://www.mobileindustryreview.com/2007/09/o2_cocoon_outreach_doesnt_actually_reach_into_o2.html/comment-page-1#comment-112258 HeavyLight Fri, 21 Sep 2007 00:02:20 +0000 http://www.smstextnews.com/2007/09/o2_cocoon_outreach_doesnt_actually_reach_into_o2.html#comment-112258 Excellent reply, Stuart. It's authoratative, informative and helpful. Now perhaps you could copy it to the Cocoon blog where the query was first raised? *shakes head* Excellent reply, Stuart.
It’s authoratative, informative and helpful.

Now perhaps you could copy it to the Cocoon blog where the query was first raised?

*shakes head*

]]> By: Stuart from O2 http://www.mobileindustryreview.com/2007/09/o2_cocoon_outreach_doesnt_actually_reach_into_o2.html/comment-page-1#comment-111774 Stuart from O2 Thu, 20 Sep 2007 16:01:33 +0000 http://www.smstextnews.com/2007/09/o2_cocoon_outreach_doesnt_actually_reach_into_o2.html#comment-111774 Hi Ewan , I am part of the team that launched the Cocoon at O2. The Cocoon blog programme you refer to is an exciting new venture from O2 and we welcome all the feedback we have received on the site. Previous posts on the blog have not been official responses from O2 - the blog is free to post and comment on, and so represents the views of those writing them. We are now posting answers to questions which have arisen and increasingly recognise the need to respond rapidly. It’s great to have this kind of resource to learn about what is working well and what needs improvement. We will learn from this project and apply those learnings to improve our products, service and communications in future. This is a key aspect of the blog programme. With respect to the specific questions: MAC: Mass Storage support for Mac is supported. The phone appears in the same way as a USB stick would. Users cannot use Windows Media Player to synchronise (as the Mac doesn't have it). However they can use any other music management solution which treats a mass storage device as a music player - although the synchronise experience won't be quite as good as Windows Media Player as the phone was built to utilise this service. In order to get music on the device the Mac user needs to do the following: 1) Connect the Cocoon to the Mac through the supplied USB cable 2) Cocoon will pop us as external device 3) On the Cocoon screen select ‘transfer file’ 4) On the Mac in the music library ‘drag and drop’ the music files you want into the Cocoon 5) Once done, disconnect the Cocoon from the Mac 6) Enter the music player within the Cocoon and the tracks will be displayed once the music library has updated iTunes can be used to synchronise Cocoon provided the music files are in MP3 or unprotected AAC format and users install a helper application called "SyncTunes" (check out http://www.nesfield.co.uk/synctunes/). Songs downloaded through iTunes are DRM protected and therefore will not work with Cocoon. WINDOWS VISTA: We have come across a couple of issues with PC Suite and Windows Vista which may affect some users. These are in the area of slight UI corruption (due to the different font that Vista uses) and some random errors. Users can get PC Suite working with Vista but synchronising the calendar may cause problems, playback of video on the PC within the application may be jumpy (but not through Windows Media Player, which is fine) and modifying contacts on the PC to put back onto the phone may not update correctly. We are working on updating the PC Suite to resolve these issues. Hi Ewan
,
I am part of the team that launched the Cocoon at O2. The Cocoon blog programme you refer to is an exciting new venture from O2 and we welcome all the feedback we have received on the site.

Previous posts on the blog have not been official responses from O2 – the blog is free to post and comment on, and so represents the views of those writing them. We are now posting answers to questions which have arisen and increasingly recognise the need to respond rapidly. It’s great to have this kind of resource to learn about what is working well and what needs improvement.

We will learn from this project and apply those learnings to improve our products, service and communications in future. This is a key aspect of the blog programme.

With respect to the specific questions:

MAC:
Mass Storage support for Mac is supported. The phone appears in the same way as a USB stick would. Users cannot use Windows Media Player to synchronise (as the Mac doesn’t have it). However they can use any other music management solution which treats a mass storage device as a music player – although the synchronise experience won’t be quite as good as Windows Media Player as the phone was built to utilise this service. In order to get music on the device the Mac user needs to do the following:
1) Connect the Cocoon to the Mac through the supplied USB cable
2) Cocoon will pop us as external device
3) On the Cocoon screen select ‘transfer file’
4) On the Mac in the music library ‘drag and drop’ the music files you want into the Cocoon
5) Once done, disconnect the Cocoon from the Mac
6) Enter the music player within the Cocoon and the tracks will be displayed once the music library has updated
iTunes can be used to synchronise Cocoon provided the music files are in MP3 or unprotected AAC format and users install a helper application called “SyncTunes” (check out http://www.nesfield.co.uk/synctunes/). Songs downloaded through iTunes are DRM protected and therefore will not work with Cocoon.

WINDOWS VISTA:
We have come across a couple of issues with PC Suite and Windows Vista which may affect some users. These are in the area of slight UI corruption (due to the different font that Vista uses) and some random errors.

Users can get PC Suite working with Vista but synchronising the calendar may cause problems, playback of video on the PC within the application may be jumpy (but not through Windows Media Player, which is fine) and modifying contacts on the PC to put back onto the phone may not update correctly.

We are working on updating the PC Suite to resolve these issues.

]]>