o2 premium customer services unaware of Apple iPhone

Mark Tynan of SMS Text News sponsor, ShopQwik, phoned up o2 customer select (their premium customer line) today to ask about getting the iPhone……. Here was his experience (he posted it his comment here.):

Was just on to O2 customer select (their premium customer line) and the very nice girl didn’t know when the iphone would be available or what price it would be….

I have an upgrade coming up in November so I asked if I could be put on a waiting list of some sort for one…
Sorry Sir, we don’t have a list but we could maybe text you when they come in… Em, I think there will be a big demand for these phones, I said, so is there anyway I could put my order in now?

No sir, you can’t.

Why not?

Because we have no facility to do that.

Eh, ok, but surely looking at how many were sold in the US it might me a good thing to do?

I’ll pass on your comments…

Right, ah well, I tried

Deary me.

About Ewan

Ewan is Founder and Editor of Mobile Industry Review. He writes about a wide variety of industry issues and is usually active on Twitter most days. You can read more about him or reach him with these details.

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  • http://www.brilliantexpos.com Jeb

    Ewan,

    I was just about to ask when we were going to see ShopQwik back on the blog and there they are. Do you know if they released the newest version? I’m dying to try out the new service and book something, car, hotel, or flight from my phone.

    Jeb

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