I’m now firm friends with Vodafone. I got a response from Victoria in their Media Team this afternoon.
If you recall, I emailed Vodafone to check to see if Amy Rose (whose posts I’ve been following – so has Ken) was actually a Vodafone staffer — I wanted to check that I wasn’t writing absolute nonsense.
Here’s my response!
Dear Ewan
I can confirm that Amy is a Vodafone employee, and she works for our
Customer Management Team. Her comments are made on behalf of Vodafone.Please do contact us should you have any further queries.
With kind regards
Victoria
Nice one Victoria, thanks for taking the time.
Right then, I reckon Amy should be nominated for some SMS Text News flowers. All those in favour say ‘aye’.
It’s good to see that the almighty Vodafone has started to dip some toes into the blogosphere.
Aye.
But have you checked that Victoria is a Vodafone employee? I think confirmation in person from Arun Sarin is required. 😉
Dear Arun……..
Aye
(I’m pretty damn certain that an Amy Rose gave me some blinding customer service at the beginning of this year – she even followed it up with an email too – to my old work address – dammit!)
I say aye. But I suspect Amy will be on extended leave when the flowers arrive. A photocall is definitely in order.
Call me a cynic if you like, but what has ‘Amy’ done?
1. Empathy – ok that’s nice, but it doesn’t pay the bills
1. (she uses firstly on two different points) Admits that old customers get screwed because well, we offer our best deals to ‘new customers only’.
2. More empathy. It’s the customer’s fault. Perhaps Vodafone could make it easier for our dumber customers to be herded it the pens. She completely missed the point about CLID.
3. Vodafone Live! ? Not my department….
Finally… Cya!! Thanks for dropping by! No hint of an incentive to stay, a goodwill gesture, a standout offer.
Ok, it’s nice that Vodafone employ someone like Amy to monitor the web for such comments, but then the flowers should go to Arun Sarin, not to Amy for doing her job. She did nothing above and beyond the call of duty. Sorry to rain on your parade.
Amy has actively tried to engage in conversation with the actual users on the internet without the user first having to dial ‘191’ and speak to that annoying cow ‘Vicky’ (any VF user knows EXACTLY what I’m talking about).
We hope that Amy is the first drop of rain before the monsoon…
Hello to everybody reading.
My flowers arrived this afternoon so I’d like to thank for you for such a kind gesture.
To clarify, I work for Vodafone and run a small On-Line Forum Team, who are responsible for monitoring internet based discussions and trying to help out where Vodafone customers are concerned.
We mainly focus on forums, however Dan Sumptions particular blog was flagged to me and I thought it needed some attention.
We recongnise that people talk through through the internet, and we’re trying to adapt the way we communicate the match their needs. Hopefully, if anybody else online details their problems, queries or complaints, my team will be able to jump in and help out.
Obviously, with the size of the internet, its probable that we wont get to read everybody’s post/blog/comments, but we’re trying out best to reach out to as many as we can find.
Hope that has given a little background as to why my team are, and exactly what we do.
Thanks again.
Amy Rose
Vodafone UK
*tips hat*
Good work for clarifying Amy…
…and good work to smstextnews for doing the sendage.