Good work for clarifying Amy…

…and good work to smstextnews for doing the sendage.

My flowers arrived this afternoon so I’d like to thank for you for such a kind gesture.

To clarify, I work for Vodafone and run a small On-Line Forum Team, who are responsible for monitoring internet based discussions and trying to help out where Vodafone customers are concerned.

We mainly focus on forums, however Dan Sumptions particular blog was flagged to me and I thought it needed some attention.

We recongnise that people talk through through the internet, and we’re trying to adapt the way we communicate the match their needs. Hopefully, if anybody else online details their problems, queries or complaints, my team will be able to jump in and help out.

Obviously, with the size of the internet, its probable that we wont get to read everybody’s post/blog/comments, but we’re trying out best to reach out to as many as we can find.

Hope that has given a little background as to why my team are, and exactly what we do.

Thanks again.

Amy Rose
Vodafone UK

We hope that Amy is the first drop of rain before the monsoon…

1. Empathy – ok that’s nice, but it doesn’t pay the bills

1. (she uses firstly on two different points) Admits that old customers get screwed because well, we offer our best deals to ‘new customers only’.

2. More empathy. It’s the customer’s fault. Perhaps Vodafone could make it easier for our dumber customers to be herded it the pens. She completely missed the point about CLID.

3. Vodafone Live! ? Not my department….

Finally… Cya!! Thanks for dropping by! No hint of an incentive to stay, a goodwill gesture, a standout offer.

Ok, it’s nice that Vodafone employ someone like Amy to monitor the web for such comments, but then the flowers should go to Arun Sarin, not to Amy for doing her job. She did nothing above and beyond the call of duty. Sorry to rain on your parade.

(I’m pretty damn certain that an Amy Rose gave me some blinding customer service at the beginning of this year – she even followed it up with an email too – to my old work address – dammit!)

But have you checked that Victoria is a Vodafone employee? I think confirmation in person from Arun Sarin is required.