1. I first ordered my sim card one month ago. The first card never reached me.

2. After a week, I wrote them and was told that I would receive a new card by express mail immediately. That card also never arrived.

3. After another week, I wrote them again. They said told that they would ship another card to me. I finally received that one. But then, I am unable to activate and use that sim card because their website said that my email address and phone number are already in use, presumably because it is tied to one of the sim cards that never reached me.
So, they activated my card for me. This led to more problems.

4. I thought I would able to choose my own home number in the USA. However, because I did not go through the normal activation process and they activated my card for me, I was not given that choice. I have a number assigned to me that is not from the USA.

5. When they activated my account, they sent me my user ID and password via an *unsecured* email. Amazingly, their website does not allow me to change my userid and password (like virtually every other web-based account). So, now I have to use random strings of numbers instead of an userid and password that I can actually remember AND they have broadcast that userid and password over the internet.

I understand that a new company often has some start-up problems, but they have been embarrassingly inept.