Comments on: Confessions of a Cellphone Salesman

By: Shawn of TMZ

Shawn of TMZ — Mon, 14 Apr 2008 05:32:57 +0000

Outstanding, Ricky. Outstanding. The hair thing lol… doesn’t really pertain to me =)

Picture a 6′4 240lbs of marine behind the kiosk. Big, white and bald, in an all black mall. Talk to me about customer service… “Your broke your Dash? That sucks… Go see corporate.” or “I dropped my t819 in the ocean, i want a new phone from you right now… it’s under warranty…” You have a warranty? Oh goody!!!

Keep up the good work bro. Be easy.

Tampa… Out

By: mobile phone salesman

mobile phone salesman — Thu, 03 Jan 2008 23:22:35 +0000

honestly, lets not pretend that the mobile phone industry is all rosie…time spent educating consumers is time spent not selling to them, which means less commision…service/billing/handset fault issues are all a customer services problem and shouldnt have to be dealt with buy salesmen but technicians, nothing annoys me more than someone comming in to as you why thier phone isnt working…even though i normally know i would never tell them cos then they come back with more questions…its like feeding pigeons…

confessions…makes it sound like your doing something dodgy…its your job to sell, not give consumers lessons on how to use phones…

finally, on this rant…”The seven deadly sins of mobile retail sales” is an archived “report”…find it, read it, laugh at it, then right a comment insulting the author for being retarded…who the fuck does he think he is to critisise our proffesion…and our hair…i bet he has really bad grey bed hair…also he is the sort of dickhead who comes in asking how to turn his predictive text off…”sorry thats a customer service issue…NEXT PLEASE”

By: Antoine of MMM

Antoine of MMM — Wed, 28 Nov 2007 13:08:19 +0000

I agree with the others, great insights Ricky. If there was more time spent on educating consumers instead of keeping them “in the dark,” carriers would be easily able to sell the big ticket items (and would be called out on service and billing issues more).

By: Whatley

Whatley — Wed, 28 Nov 2007 11:53:34 +0000

Even though I expected some kind of Robin Askwith-esque story….

I too thoroughly enjoyed it! Nice work Ricky – Good choice of contributor Ewan.

By: Ewan

Ewan — Wed, 28 Nov 2007 11:31:46 +0000

Fantastic Ricky! I thoroughly enjoyed that!

By: Really Sarah Syndication » Blog Archive » Confessions of a Cell Phone Salesman

Wed, 28 Nov 2007 08:41:35 +0000

[...] of a Cell Phone Salesman Ricky at SMS Text News has posted on the realities of the U.S. cell phone market, as seen in the trenches. No mind-blowing [...]

By: Luke

Luke — Wed, 28 Nov 2007 03:07:55 +0000

I liked your simple explanation of the wireless industry and I definitely think you had some inciteful information for us readers. I noticed though that you did not really touch on the billing issues that many consumers face with the rise of the wireless industry. I personal spend over $1,000 a year on wireless related bills and while I love my phone it is a pain. This service I just found is amazing though, if you go to http://www.myvalidas.com they will audit your wireless bill. I saved a decent amount of money too.

The best part for you is that the site offers cross carrier comparisons, so if you can save by switching carriers it will tell you. If you recomended this to your clients it may get you some sales…

By: Eddy

Eddy — Tue, 27 Nov 2007 20:37:09 +0000

Fantastic post. It reminds me of the Canada mobile market.

Many thanks Ricky,

By: Sean O'Mahony

Sean O'Mahony — Tue, 27 Nov 2007 18:10:40 +0000

What a fantastic piece of market insight.

Thanks Ricky.