Comments on: Spinvox goes live on Rogers Wireless, Canada http://www.mobileindustryreview.com/2007/12/spinvox_goes_live_on_rogers_wireless_canada.html Daily news and opinion for 250,000 industry executives and mobile fanatics Tue, 14 Feb 2012 22:14:00 +0100 hourly 1 http://wordpress.org/?v=3.3.1 By: Ben Smith http://www.mobileindustryreview.com/2007/12/spinvox_goes_live_on_rogers_wireless_canada.html/comment-page-1#comment-215805 Ben Smith Wed, 06 Feb 2008 10:22:40 +0000 http://www.smstextnews.com/2007/12/spinvox_goes_live_on_rogers_wireless_canada.html#comment-215805 @John: That's not true - it's an automated system. Words that are not recognised can be passed to human transcribers (although not for inclusion, only to improve the engine AFAIK), but are done so without any reference to the original message and only the individual problem word is sent. There's more about this on the SpinVox site... That doesn't completely remove any privacy concerns, but it doesn't make them any different from a traditional voicemail service where messages should be private, but there have been cases of phone company employees breaking the rules to listen in or outsiders discovering remote access codes. @John: That’s not true – it’s an automated system. Words that are not recognised can be passed to human transcribers (although not for inclusion, only to improve the engine AFAIK), but are done so without any reference to the original message and only the individual problem word is sent. There’s more about this on the SpinVox site…

That doesn’t completely remove any privacy concerns, but it doesn’t make them any different from a traditional voicemail service where messages should be private, but there have been cases of phone company employees breaking the rules to listen in or outsiders discovering remote access codes.

]]> By: John Chambers http://www.mobileindustryreview.com/2007/12/spinvox_goes_live_on_rogers_wireless_canada.html/comment-page-1#comment-215757 John Chambers Wed, 06 Feb 2008 05:50:49 +0000 http://www.smstextnews.com/2007/12/spinvox_goes_live_on_rogers_wireless_canada.html#comment-215757 Although the idea of getting voicemail as text is great, doesn't anyone realize that SpinVox is using human transcirbers in a call center to transcribe the message. This leads to big privacy issues if someone leaves private or confidential information in the voicemail message. example: Hi John, use my credit card to get the office furniture. My Visa is 3045 3029 0092 1778 exp 11/2009 and CID 514. Someone in India will now have a new coat. Although the idea of getting voicemail as text is great, doesn’t anyone realize that SpinVox is using human transcirbers in a call center to transcribe the message. This leads to big privacy issues if someone leaves private or confidential information in the voicemail message.

example: Hi John, use my credit card to get the office furniture. My Visa is 3045 3029 0092 1778 exp 11/2009 and CID 514.

Someone in India will now have a new coat.

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