Comments on: Losing my phone: The Sprint Experience http://www.mobileindustryreview.com/2008/01/losing_my_phone_the_sprint_experience.html Daily news and opinion for 250,000 industry executives and mobile fanatics Wed, 10 Feb 2010 02:15:33 +0000 http://wordpress.org/?v=2.9.1 hourly 1 By: Jeb http://www.mobileindustryreview.com/2008/01/losing_my_phone_the_sprint_experience.html/comment-page-1#comment-213637 Jeb Mon, 21 Jan 2008 05:54:54 +0000 http://www.smstextnews.com/2008/01/losing_my_phone_the_sprint_experience.html#comment-213637 My father in law just lost his new ATT phone 2 weeks ago and I as always am called upon to handle this kind of thing. I called ATT put the line on hold while he searched in the daylight the next day. The phone was gone. So I get another phone call to handle whatever needs to be done. I call up file the claim pay the deductible that I think was also $50 and the very next day had an upgraded phone. I don't know why ATT upgraded my father in law to the newest 3G Nokia but they did. I must say it was an easy and quick process and the 1 day turnaround was impressive. My father in law just lost his new ATT phone 2 weeks ago and I as always am called upon to handle this kind of thing. I called ATT put the line on hold while he searched in the daylight the next day. The phone was gone. So I get another phone call to handle whatever needs to be done. I call up file the claim pay the deductible that I think was also $50 and the very next day had an upgraded phone. I don’t know why ATT upgraded my father in law to the newest 3G Nokia but they did. I must say it was an easy and quick process and the 1 day turnaround was impressive.

]]> By: Ricky http://www.mobileindustryreview.com/2008/01/losing_my_phone_the_sprint_experience.html/comment-page-1#comment-213625 Ricky Mon, 21 Jan 2008 01:40:31 +0000 http://www.smstextnews.com/2008/01/losing_my_phone_the_sprint_experience.html#comment-213625 AT&T's warranty exchange (and I would presume insurance) is 2nd day by default, next day air for $15. However, if you live in the same city as one of their processing plants (Which I do, in Fort Worth) it's next day by 3pm for free. The U.S. carriers are surprisingly quick in regards to replacing your handset for warranty stuff. It's been a while since I've had insurance (GSM and all) but I recall it was quick, as well. AT&T’s warranty exchange (and I would presume insurance) is 2nd day by default, next day air for $15. However, if you live in the same city as one of their processing plants (Which I do, in Fort Worth) it’s next day by 3pm for free.

The U.S. carriers are surprisingly quick in regards to replacing your handset for warranty stuff. It’s been a while since I’ve had insurance (GSM and all) but I recall it was quick, as well.

]]>