Comments on: 2,500 pound British Airways e-Ticket absolutely worthless in Mumbai

By: Ron Mercer

Ron Mercer — Mon, 23 Mar 2009 08:28:21 +0000

The same thing happened to me with Lufthansa. I just accosted a passenger going in and asked him to alert the Lufthansa station manager to come to my rescue. The Lufthansa agent came, asked me for my name, 5 minutes later, he had a printout which got me into the gate. Simple watson….

By: Ron Mercer

Ron Mercer — Mon, 23 Mar 2009 03:28:21 +0000

By: SMS Text News » Archives » BA e-ticket follow-up: ALWAYS PRINT A PAPER TICKET

Tue, 19 Feb 2008 07:13:45 +0000

[...] this note in from Michelle at British Airways regarding Dominic Pannell’s experience with an over zealous red-rinse soldier at Mumbai Airport who prevented him from checking in to his [...]

By: HeavyLight

HeavyLight — Mon, 18 Feb 2008 12:06:12 +0000

An upgrade to Club? Christ, I'd expect to be treated like royalty (or the prime minister, whichever gets the best) AND get a substantial refund for the hassle and extra expense. Imagine if he'd had an important business meeting to attend in London and missed it. HeavyLight's last blog post..S60 not a Touch on the iPhone

By: Mark

Mark — Mon, 18 Feb 2008 10:57:15 +0000

This totally drives me up the wall. I have not printed a ticket in 2 years and have always had my reference number on my phone with no problems at all. I’ve travelled with BA, Ryanair, Easyjet, United Airlines and Mexicana using this method and never had a problem.

At the start of this year airline paper tickets stopped completely and E-Tickets became the main way to book travel. The only thing that is important on the E-Ticket email is the reference number. A few weeks ago I took a flight from Heathrow to Dublin with carry on bags, I had my reference number on my phone and went straight to the boarding pass machine, funnily enough it didn’t seem to care if I had a printed email or not, I just typed in my ref and got my pass and went straight to security.

If you don’t need a piece of paper for one way of boarding why would you need one for another?
It doesn’t say anywhere that you need to print your email to board (well not on any flight I’ve ever taken) and what happens if you don’t own a printer?

Whether the reference number is on a piece of paper, a mobile phone or written on the back of your hand it is completely irrelevant to what the number is there to do, which is to give you a unique identifier for that flight and help confirm that you have arrived at check in.

I don’t blame the airline staff for this issue though as it may be down to a lack of up to date training on what is acceptable and what is not.

Mark

By: Dhruv

Dhruv — Mon, 18 Feb 2008 06:08:44 +0000

Hey Dom, since u were traveling business class, didn’t BA send someone to assist you once you got out of your car? Coz they’re supposed to do that.

By: Steve Procter

Steve Procter — Mon, 18 Feb 2008 05:38:02 +0000

I have also discovered recently that electronic ticket means paper in both cairo and gatwick, and showing them the booking ref on the screen of your mobile does not wash. Yes, even in the UK some airlines are now requesting that you use an entire sheet of tree to display 8 tiny black ink characters. what a bunch of di&^(*&ds. The world is now officially going backwards.

By: Nirmalya

Nirmalya — Sun, 17 Feb 2008 23:03:09 +0000

Electronic tickets in most Asian airports DOES require a paper printout

By: Dom Pannell

Dom Pannell — Sun, 17 Feb 2008 21:25:36 +0000

Odd: I’ve just been upgraded to Club!

Hooray!

By: John M Howitt

John M Howitt — Sun, 17 Feb 2008 19:09:16 +0000

God he does grumble doesn’t he? Its not British you know, Stiff upper lip and all that when traveling in the Empire

By: Dom Pannell

Dom Pannell — Sun, 17 Feb 2008 17:55:29 +0000

Ewan picked up my plight and blogged about it http://tinyurl.com/34f2y2 - no sympathy from BA yet: I'm in the line for economy class now...

[Original tweet, Topsy page]

By: Dom Pannell

Dom Pannell — Sun, 17 Feb 2008 12:55:29 +0000

Ewan picked up my plight and blogged about it http://tinyurl.com/34f2y2 – no sympathy from BA yet: I’m in the line for economy class now…