If you’re fed up with talking to Vodafone customer service staff in an attempt to fix a problem with your phone, you could soon find yourself solving the issue all on your lonesome: Vodafone has signed up with SNAPin SelfService software to put customer service directly onto handsets.
Vodafone customers using SNAPin’s software will be able to automatically resolve common problems directly from their mobiles, like diagnosing and resolving configuration errors and make account inquiries.
According to Vodafone, trials of the service boosted customer service. I bet – after all, who likes battling with customer service staff to get a handset issue fixed if they can fix it themselves?
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