Still, can’t complain because they still offer the best mobile data deals around no matter how you do it.

“Please enter your mobile number”
*enters number*
“Press 1 if you’re a business customer, or hold to be connected to customer services.”
“Please enter your mobile number”
*enters number*
“Press 1 if you’re a business customer, or hold to be connected to customer services.”
“Please enter your mobile number”
*enters number*
“Press 1 if you’re a business customer, or hold to be connected to customer services.”

etc etc..

Whenever I come across these IVRs now, I just randomly press numbers on the keypad. Within about 10 seconds, I’ll usually hear it going through to someone, and it often seems to bypass queues that they have…

I called 150 and am straight through to a lovely lady who asks my mobnum and password and then says “how is you day steve, can I call you steve?”. I say my contract is up but am considering staying. She tells me that I’m paying too much!!!!!! I think you’d be better staying with us but moving to Flex 20 given your call pattern, and then it will only cost you £20/month instead of 40+’odd you’re currently paying. Great, I will do that then.

Next day my girlfriend calls as her a/c is to also expire in one month and says “I’d like to move to flex 20 because my boyfriend is and we’ve both decided it is the bext tariff for us. but my a/c isn’t up for another month”. “no problem” comes the reply. “better still if you extend for a further 18 months I’ll do Flex20 for £5/month instead of £20″.

“Erm what’s that catch?” asks my girlfriend. Nothing. obviously we want you to extend for 18 months but at £5/month that is a mere £90 total for an entire 18 months for the flex20 tariff.

Well yes I’d love to she says, but my boyfriend wasn’t offered this. I’ll only take it if you give him the same deal.

“ok what is his number?”. tap tap, tap. “yes he can have it to”.

Now I have an in-built physchological issue with signing up to anything for 18 months. But at £5 per month how can I go wrong.

So there you have it: no IVR system, a lovely friendly support lady, willingness to offer great deals to both of us. Yes I am in a state of shock at the moment.

And then the next day after another call to T Mobile to rectify my MMS settings which I’d mucked up, they called back an hour later to “check if your MMS is now working ok Steve”!!

Believe me, I do not recommend any mobile operator as I think 666 should be the number they all use for their sales departments. But based on this experience, T Mobile are definitely winning the customer support stakes at the moment.

What I have been trying to find out (but gave up) is whether this USB modem lark also includes mobile browsing. I would have thought if they are giving me broadband speeds to my laptop and a gig limit they would be able to spare a few megs for me checking my emails on my phone… Anyone know about this?

Unfortunately when ordering I encountered an amount of “rot” that’s set in on their website, e-mail templates and IVRs. It’s easy to see how this happens in a large organisation and it does happen in nearly every single one (recent examples from calls I’ve made are: Vodafone, Orange, Royal Mail & Sky) and it’s completely unacceptable.