Comments on: Orange salesperson doesn’t know much about data charges http://www.mobileindustryreview.com/2008/03/orange_salesperson_doesnt_know_much_about_data_charges.html Daily news and opinion for 250,000 industry executives and mobile fanatics Mon, 13 Feb 2012 16:39:00 +0100 hourly 1 http://wordpress.org/?v=3.3.1 By: dexteroreilly http://www.mobileindustryreview.com/2008/03/orange_salesperson_doesnt_know_much_about_data_charges.html/comment-page-1#comment-246284 dexteroreilly Tue, 03 Nov 2009 23:44:09 +0000 http://www.smstextnews.com/2008/03/orange_salesperson_doesnt_know_much_about_data_charges.html#comment-246284 I’ve been with Orange now for 15mths and I’ve just started up a business. Looking over the different companies Orange seemed to be the best at that moment in time. They offered free insurance and business support so I though why not and signed up. The contract did state 600mins and unlimited texts with 250mb of data each mth. In 2.5mths I got a monthly bill in and realised that they had charged me for £551.04 for the MTH!!!. I called and after alot of talking they realised they had made a mistake and reimbursed me. Now the same thing has happened only this time it is allot higher £665.00 and they are now making me pay it (again data charges). Looking back I now wish I had of taken the 02 contract it may be a little more expense each mth but at least you know were you stand.... I’ve been with Orange now for 15mths and I’ve just started up a business. Looking over the different companies Orange seemed to be the best at that moment in time. They offered free insurance and business support so I though why not and signed up. The contract did state 600mins and unlimited texts with 250mb of data each mth. In 2.5mths I got a monthly bill in and realised that they had charged me for £551.04 for the MTH!!!. I called and after alot of talking they realised they had made a mistake and reimbursed me. Now the same thing has happened only this time it is allot higher £665.00 and they are now making me pay it (again data charges). Looking back I now wish I had of taken the 02 contract it may be a little more expense each mth but at least you know were you stand….

]]> By: Rachel http://www.mobileindustryreview.com/2008/03/orange_salesperson_doesnt_know_much_about_data_charges.html/comment-page-1#comment-220993 Rachel Fri, 28 Mar 2008 08:56:02 +0000 http://www.smstextnews.com/2008/03/orange_salesperson_doesnt_know_much_about_data_charges.html#comment-220993 I spoke to Orange the other day and heard the following: On mobile phones it is £8 for unlimited (30mb) but this is phone only browsing, if you connect a laptop it's £3 a meg. Great eh! Guess they want to push sales of pcmcia cards. I spoke to Orange the other day and heard the following:

On mobile phones it is £8 for unlimited (30mb) but this is phone only browsing, if you connect a laptop it’s £3 a meg.

Great eh! Guess they want to push sales of pcmcia cards.

]]> By: Malcolm Murphy http://www.mobileindustryreview.com/2008/03/orange_salesperson_doesnt_know_much_about_data_charges.html/comment-page-1#comment-220915 Malcolm Murphy Thu, 27 Mar 2008 12:10:15 +0000 http://www.smstextnews.com/2008/03/orange_salesperson_doesnt_know_much_about_data_charges.html#comment-220915 Orange and Voda are way behind the other three on data bundles, but shop assistants up and down the country have (in my experience) next to no knowledge on data pricing full stop. If you really want to have fun, ask them what data roaming charges are. Except that the actual charges themselves are not funny. My favourite worst moment came in a 3 shop, when all three assistants and the manager conferred to tell me that I can't have the 5 quid a month unlimited data bundle on PAYG. Great dedication, just wrong information ;) Orange and Voda are way behind the other three on data bundles, but shop assistants up and down the country have (in my experience) next to no knowledge on data pricing full stop. If you really want to have fun, ask them what data roaming charges are. Except that the actual charges themselves are not funny.

My favourite worst moment came in a 3 shop, when all three assistants and the manager conferred to tell me that I can’t have the 5 quid a month unlimited data bundle on PAYG. Great dedication, just wrong information ;)

]]> By: Vlad http://www.mobileindustryreview.com/2008/03/orange_salesperson_doesnt_know_much_about_data_charges.html/comment-page-1#comment-220858 Vlad Thu, 27 Mar 2008 01:20:22 +0000 http://www.smstextnews.com/2008/03/orange_salesperson_doesnt_know_much_about_data_charges.html#comment-220858 I completely agree with James. Keep this up! Who knows, maybe next year when someone goes to the same Orange store, that lovely salesperson would have become useful. <em>Vlad's last blog post..<a href='http://www.ssixty.info/2008/03/laptop-has-arrived.html' rel="nofollow">The laptop has arrived</a></em> I completely agree with James. Keep this up! Who knows, maybe next year when someone goes to the same Orange store, that lovely salesperson would have become useful.

Vlad’s last blog post..The laptop has arrived

]]> By: Ed Cave http://www.mobileindustryreview.com/2008/03/orange_salesperson_doesnt_know_much_about_data_charges.html/comment-page-1#comment-220778 Ed Cave Wed, 26 Mar 2008 17:08:49 +0000 http://www.smstextnews.com/2008/03/orange_salesperson_doesnt_know_much_about_data_charges.html#comment-220778 "Cant be bothered.... Next" Love it :) “Cant be bothered…. Next”

Love it :)

]]> By: Issah http://www.mobileindustryreview.com/2008/03/orange_salesperson_doesnt_know_much_about_data_charges.html/comment-page-1#comment-220776 Issah Wed, 26 Mar 2008 17:02:23 +0000 http://www.smstextnews.com/2008/03/orange_salesperson_doesnt_know_much_about_data_charges.html#comment-220776 This kind of bloody ignorance is what really annoys me. It's their job to know so they should. Make the customer's purchase as easy as freakin possible. This kind of bloody ignorance is what really annoys me. It’s their job to know so they should. Make the customer’s purchase as easy as freakin possible.

]]> By: Rachel http://www.mobileindustryreview.com/2008/03/orange_salesperson_doesnt_know_much_about_data_charges.html/comment-page-1#comment-220767 Rachel Wed, 26 Mar 2008 16:07:22 +0000 http://www.smstextnews.com/2008/03/orange_salesperson_doesnt_know_much_about_data_charges.html#comment-220767 Last time I got a data bundle on my phone, unlimited was 30Mb and is £8 a month. Not great at all. It's by far time I left orange to see what everyone else has to offer me. Last time I got a data bundle on my phone, unlimited was 30Mb and is £8 a month. Not great at all. It’s by far time I left orange to see what everyone else has to offer me.

]]> By: James Whatley http://www.mobileindustryreview.com/2008/03/orange_salesperson_doesnt_know_much_about_data_charges.html/comment-page-1#comment-220765 James Whatley Wed, 26 Mar 2008 15:37:54 +0000 http://www.smstextnews.com/2008/03/orange_salesperson_doesnt_know_much_about_data_charges.html#comment-220765 I love that you do this. Good work. <em>James Whatley's last blog post..<a href='http://blog.spinvox.com/2008/03/20/nokia-users-love-spinvox/' rel="nofollow">?Nokia Users? LOVE SpinVox</a></em> I love that you do this.

Good work.

James Whatley’s last blog post..?Nokia Users? LOVE SpinVox

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