and if you want more than one it is £7.50 for each

I have just got the xda orbit2 with the above and unlimited landline calls may add the unlimted web bolt on later

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Hi Ewan,

We at the Vodafone Forums team were ever so disappointed to see that you’ve had a problem with your account. I really don’t understand why it’s been stated that you can’t change the texts on the price plan that you’re on.

On all of our current price plans (excluding ones with the Unlimited Texts offer) you can choose from either 100, 250, 500 or 1000 texts. You just pay extra to jump up to the next level from whichever one you’re on with your current price plan. I’ve checked on our systems and the Unlimited Landlines offer you have shouldn’t affect this.

Would you mind getting in contact with us via email? I’d love to get your account fixed and get you onto exactly the price plan you wanted. If you go to the URL pasted at the bottom of this message, enter your account details and a brief explanation of the problem we’ll look into this. Please include the code FIT135 in your message too; this will route your query to the Forum Team.

I’m sure we’ll be able to get this sorted for you, and I have my fingers crossed we’ll see some blogs on here in the near future about how well things are going with your Vodafone account,

Tom, Vodafone UK

I called 3UK after reading your woes Ewan, the biggest package they do is 1100 minutes or texts. No add-ons. No offers. That’s it, for £20 (on special, I think it’s normally £27)

Certainly their whole tariff structure is much simpler to understand, kind of like FlexT, which must be easy for both customers and staff alike. Of course, they will miss out on the pinstripe brigade, but are they fussed? Maybe not. Sticking to consumer mass-market knitting, etc etc.

I understand VF (and most others) make sod all off corporates anyway, because they roll over to get the deal.

/mike

“Anything else I can help you with, sir?”

Pleasant customer service, so I’m inclined to stay on the line and ask for the call and data rates for that region.

“Are you on Vodafone passport?”

“Umm.. you tell me. I don’t know what that is..”

So she explains. Vodafone Passport will mean I’ll pay a 75p connection charge for each call, and the minutes will then come out of my allowance as if it were a UK call (for the first hour).

“Sounds great. Gimme.” I say (or words to that effect).

“Certainly, sir.. *pause* oh.” comes the voice from the other end.

(Here we go)

“Because you’re on a custom tariff, I can’t add Passport to your account. We could move you over to a Vodafone tariff, but the closest tariff we have will cost you an additional £7.50 per month in service charges.”

Cue headache. Eventually I gave up, and there was “nothing she could do” – so I’m stuck with slightly more extortionate roaming charges than the ordinary Vodafone customer (but let’s not kid ourselves, we’re all getting equally shafted).

Having said all of the above, I am absolutely loving being on Vodafone. When people call me… get this… my phone ACTUALLY RINGS. And if I answer, I can actually hear them, and they can hear me! (coming from T-Mobile, that’s a mini revolution in telephony right there).

Does this mean you’ll be using Jaiku or GoogleTalk more often?
;-p

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I’d agree that it’s pretty dumb that you can’t buy more bundles. Especially when PAYT customer can add 500 texts for £15. You could always get a second PAY SIM

Are you going to be using more than 3,000 minutes? If you go with the unlimited texts, landline calls out of bundle are 10p each. Is 72 seconds of voice worth more than a text?

(also comes in handy for rubbing into wounds, next time you need to interact with VF propositions logic)

Another problem I see all the time is that picture messages can be a real pain.

Half of phone users don’t know how to send them and have problems.

I thought your readers might be interested to know if they click the link above I’ve just added an article on my blog about how to fix any problems with MMS – hope it’s of some use to someone

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