I laughed when I read the part about the call center person insisting there IS a 4GB N95. They probably got it mixed up with the iPhone or something. Anyways, I hope this gets resolved soon. And I hope that I will never have to go through something like this.

Skyre’s last blog post..Less Hardware, More Software

^^^^^^ This happened to me , when I tried for the umpteenth time to get a long running ,very costly billing issue sorted out – May be very innocent , but when you are wound up anyway the last thing you want to hear is someone laughing at you
I honestly can’t fathom out the “Excellent CS” reputation that Vodafone appear to have acquired – as every moment of truth I have ever had with them has been a nightmare !

I feel like there is an “Emporers new clothes” thing gong on here – I read posts all over t’internet saying along the lines of

” A team of Vodafone employees raped and pillaged my village last night , the burnt my car and then broke into my house and killed my family , ate all my food
.., But when I picked up my *insert s60 clone here* and called the police , the call quality was excellent
Bravo Vodafone !!! They are wonderful !!”

(look for these posts , they are definately out there !)

Now I know you’re looking for sympathy geezer but, again, this is your pride and joy, your one true love, WTF were you doing chucking it in the air? Save that for an old 3 handset As I linked to this page and saw the photo of your N95 I almost burst into tears! I have never seen a handset in such a condition.

I could go on, but I won’t. I can’t fault Vodafone myself, they have been so very attentive at sorting out issues with contracts – even putting my younger daughter on a different contract only normally available to new customers. The Insurance, being outsourced, is really out of their hands – I hate outsource with a passion. So you can’t really blame Vodafone for that.

And don’t even get me started on 3’s Customer Service. That would be an act of “out of the fire and into the nuclear incinerator”.

Like all insurance, the house always wins. If you put your £4 a month into a pot to buy a 2nd handset to use in event of a handset failure while your baby gets replaced, you’d be quids in.

As James was kind of offered, if you have insurance and ‘break’ (heh) your now obsolete handset, you should get a new model for nix with no extension to your contract. Now *that* might be worth the £50/year insurance fee . Pop it on eBay, Then go sign up for another contract term to get a subsidised one.

Hang on – that’s rather evil…

/m

Anyway, I hope you get the problem sorted, next time (hope there isn’t a next time) you should lie to get it sorted..and then inform the head office about how incompetent they are, works that way here in South Africa…

Enjoy the N82

Meraj Chhaya’s last blog post..Can you tell the difference? Fake 7500 Comparison

Joe Cooper’s last blog post..Should I Stay or Should I Go?

I’m not some crazy anti-corporate activist (though I realise I may sound like one), but I do know that unless they consistently demonstrate to you that you are a special and unique snowflake, they see you more as a sausage. As much as they would like you to believe otherwise, you don’t owe them your loyalty, and by sticking by them you are actively harming yourself.

Change. Now. Even if you end up going back to them, they won’t hold it against you. I promise.

VF is just a huge company like any other on this planet and they dont care if the customer gets a good service as long as they can save some $$ by outsourcing the insurance thing…
Thanks to capitalism …

Greetings from Germany,
B.

Steve Rowlands’s last blog post..Broked N95 (4Gb??) + Vodafone Insurance = One Mad Dude

Best of British to you mate, you’re gonna need it!

Be interesting to see how long it is before a nice man from Vodafone calls you. With this much publicity I can’t believe it’ll be much longer than noon today.

J.

Wonder if Tom Rushton or one of his colleagues from the Vodafone Forum Intervention Team will pick this up & sort it for you?

Our thoughts are with you at this difficult time… The loss of a loved one is always hard to deal with regardless how well insured they are.

However, about this 3 thing…

You know I love 3. 3 and me sitting in a tree etc etc… But if you imagine for a moment things would be any better with them, well your grief really is clouding your judgement. On the few occaisions I hve actually needed to call them it has almost been comically bad… The Indian call centre is full of polite and enthusiastic people but you have to repeat everything many times over, you would have been on hold waiting to speak to someone for the duration of your journey and (although I don’t use it) I suspect their insurance would be just as bad.

The only time I ever got the kind of experience you are looking for was with Orange years ago when they would courier you a replacement within 24hrs on their inclusive ‘care’. And, well, those happy days are long gone…

Would be interested to know if anyone can recommend a 3rd party handset insurer that offers the kind of service you’re after. My current approach is just to not bother and resign myself to having to buy a new handset if the worst happens…

munkimatt’s last blog post..Whatleys N95 Voda blues