Underwhelmed by o2; they found my account though

Remember I lost my Blackberry last week in Las Vegas?

Total arse.

I emailed o2 to ‘bar’ the phone (obviously) and they, rather surprisingly, couldn’t find my account details.

I phoned up and asked to terminate the contract and pay off the balance.

The lady I spoke to was able to find my details in 30 seconds.

They can, it seems, send me out a new sim card — finally.

My next issue: What do I do about a device. I didn’t bother with insurance you see. So I’m Blackberry-less.

I have got a really old one — but, come to think of it, that’s locked to T-Mobile.

Now I need to give some thought to what’s next. The idea forming in the back of my head over the last week has been to give the business to Vodafone — get a new Blackberry from them and pay them the tenner-per-month instead.

But I do like being an o2 customer, not least so I can be outraged when they limit my 3G capabilities.

About Ewan

Ewan is Founder and Editor of Mobile Industry Review. He writes about a wide variety of industry issues and is usually active on Twitter most days. You can read more about him or reach him with these details.

  • http://freshplastic.vox.com Anthony

    Ewan, does your home contents not cover some personal items lost when out and about?

    Anthony’s last blog post..Artistic touch… screen: Tux Paint-ing

  • Ewan

    Good point, I’ll phone them and find out…

  • cyclist

    Check the benefits on your bank account too – mine includes mobile phone insurance.

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