Comments on: AQA, Gorillas and text answering/entertainment services

By: Jack Jones Jeans

Jack Jones Jeans — Fri, 01 Jan 2010 19:05:25 +0000

nice post

By: James Whatley

James Whatley — Fri, 23 May 2008 13:59:15 +0000

*claps hands in applause at texperts*

– Nice one.

By: James Whatley

James Whatley — Fri, 23 May 2008 08:59:15 +0000

*claps hands in applause at texperts*

– Nice one.

By: James Whatley

James Whatley — Fri, 23 May 2008 07:59:15 +0000

*claps hands in applause at texperts*

– Nice one.

By: Andy Quiggers

Andy Quiggers — Thu, 22 May 2008 15:59:51 +0000

Hi Giles, just checking – when you say that you don't get charged asking a question you don't really mean that do you – as later on you say that you do get charged, albeit 10p, whenever you text textperts? As you didn't answer the question, and possibly contradicted yourself, can i have my next one free? Of course 10p doesn't sound much, but then neither does

By: gilesadams

gilesadams — Thu, 22 May 2008 14:27:03 +0000

Hi there - Giles from Texperts here. I just thought I might clarify some confusion with regards to our pricing. We charge for answers, not questions as we believe that if the answer is not 'out there', then our customers do not deserve to be charged for asking. And to make sure we provide the best answers possible, our brand promise states that if you're not impressed with your answer, the next one is on us.

As Texperts is a human powered service, we do sometimes misinterpret context, as in Whatleydude's example. Sometimes we need to engage customers in a text conversation to clarify what they are asking - these exchanges only cost you a text (c.10p), not a pound and therefore you only get charged when you receive the information you want. Also, we don't charge you for saying thanks or raising a concern.

I hope that helps clarifies things - please give me a shout if you have any further questions (giles@texperts.com).

Cheers, Giles

By: James Whatley

James Whatley — Thu, 22 May 2008 13:19:46 +0000

Ouch. That I did not know.

By: Chris

Chris — Thu, 22 May 2008 08:15:09 +0000

With Texperts – yes. But I think AQA charge for submitting the question, not receiving the answer.

By: James Whatley

James Whatley — Wed, 21 May 2008 22:45:34 +0000

Aren't you charged per response?

By: Chris

Chris — Wed, 21 May 2008 19:18:33 +0000

18 quid – two of his questions were over 160 characters…

By: DanLane

DanLane — Wed, 21 May 2008 18:29:09 +0000

Nice, how much did that interaction cost you? I spot

By: DanLane

DanLane — Wed, 21 May 2008 18:27:41 +0000

Edit: bah, this was supposed to be a reply to whatley above.

By: James Whatley

James Whatley — Wed, 21 May 2008 18:21:51 +0000

I have more:

Me: Hello. I used to buy my flared jeans from GAP, (note: FLARED not BOOT CUT), but they've stopped selling them. Where can I get them now please?

TP: www.ebay.co.uk offers a variety of GAP flare jeans in many colors and sizes. Asking prices currently range from

By: DanLane

DanLane — Wed, 21 May 2008 17:17:18 +0000

informative (to an extent) AND free!… Go Textperts!

By: James Whatley

James Whatley — Wed, 21 May 2008 17:12:29 +0000

Ok - Well how about this one from Texperts?

Me: Did tolkien invent Elves?

TP: No, elves originally from Germanic mythology. Tolkein popularised them as a wise, immortal, and humanoid people -- have been a fantasy staple ever since.

Me: Ok. So who's right? Aqa said that they were of Norse origin.. (and you can't spell tolkien)

TP: Elves appear in Norse, German, Scandinavian and English folklore and different sources claim different origins. Both Norse and Germanic elves have different roots are thought to be light creatures who lived in heaven during the era of Germanic paganism, and may have included dark elves or dwarves underground (as understood to be similar to the alfr of Old Norse mythology). No charge for this and as you were unhappy your next answer will be free.

By: DanLane

DanLane — Wed, 21 May 2008 17:08:26 +0000

Very funny, but not very helpful (although you didn't give them much to go on… a location would have been a start!)

By: DanLane

DanLane — Wed, 21 May 2008 17:07:11 +0000

I'm all for the idea of paying

By: smstextnews

smstextnews — Wed, 21 May 2008 16:43:05 +0000

I think it was a quid a go, aye. I know a lot of people who enjoy doing
this!

By: James Whatley

James Whatley — Wed, 21 May 2008 16:19:41 +0000

My best AQA exchange?

"It's 4am, I need a drink. Where should I go?"

"AQA thinks you should go home."

Brilliant.

By: DanLane

DanLane — Wed, 21 May 2008 16:15:08 +0000

Presumably this was billed at the standard AQA rates?… I can think of better things to spend 16 quid on