Comments on: Jane Hext, Director of Vodafone UK Customer Services – this Friday http://www.mobileindustryreview.com/2008/05/jane_hext_director_of_vodafone_uk_customer_services_-_this_friday.html Daily news and opinion for 250,000 industry executives and mobile fanatics Mon, 13 Feb 2012 16:39:00 +0100 hourly 1 http://wordpress.org/?v=3.3.1 By: Joannaanthony http://www.mobileindustryreview.com/2008/05/jane_hext_director_of_vodafone_uk_customer_services_-_this_friday.html/comment-page-1#comment-253794 Joannaanthony Wed, 15 Sep 2010 21:07:00 +0000 http://www.smstextnews.com/?p=6631#comment-253794 OMG, I have just read the below and I SO SYMPATHISE with John Johnston. I wish I had read this a year ago because it may have prepared me for what I thought would be a simple transition from Pay Monthly to Pay-as-you-go. Despite several visits to the retail store in Kingston ("we're nothing to do with accounts and administration"), several phone calls to Customer Services to ask how to effect this transition, as well as using their so-called online account closing system, I am the person now being chased by their EXTREMELY heavy-handed debt collection agency for the paltry sum of £39.00!!!! ARghghghghghgg. I hope Jane Hext still works at Vodafone.... one very frustrated Vodafone customer OMG, I have just read the below and I SO SYMPATHISE with John Johnston. I wish I had read this a year ago because it may have prepared me for what I thought would be a simple transition from Pay Monthly to Pay-as-you-go. Despite several visits to the retail store in Kingston (“we’re nothing to do with accounts and administration”), several phone calls to Customer Services to ask how to effect this transition, as well as using their so-called online account closing system, I am the person now being chased by their EXTREMELY heavy-handed debt collection agency for the paltry sum of £39.00!!!! ARghghghghghgg. I hope Jane Hext still works at Vodafone…. one very frustrated Vodafone customer

]]> By: TimoteoManna http://www.mobileindustryreview.com/2008/05/jane_hext_director_of_vodafone_uk_customer_services_-_this_friday.html/comment-page-1#comment-240208 TimoteoManna Sun, 04 Oct 2009 18:14:26 +0000 http://www.smstextnews.com/?p=6631#comment-240208 Who do you most admire? How did they inspire you? What <a href="http://www.blinddateuncensored.net/" rel="nofollow">blind date uncensored</a> has been the most satisfying achievement of your life? Is there something you’ve always dreamt about doing? What is your most treasured possession, and why? Who do you most admire? How did they inspire you? What blind date uncensored has been the most satisfying achievement of your life? Is there something you’ve always dreamt about doing? What is your most treasured possession, and why?

]]> By: Tim Maddison http://www.mobileindustryreview.com/2008/05/jane_hext_director_of_vodafone_uk_customer_services_-_this_friday.html/comment-page-1#comment-238220 Tim Maddison Sat, 06 Jun 2009 17:36:48 +0000 http://www.smstextnews.com/?p=6631#comment-238220 I would like to meet Ms. Jane Hext......I had what seemed like a real serious intractible problem with Vodafone.......having spent hours ringing the 191 call centre and going through the ID checks again and again and again and again.....I e-mailed details of my problem to <a href="mailto:jane.hext@vodafone.com" rel="nofollow">jane.hext@vodafone.com</a> ......within 3 hours I received sympathetic phone calls and e-mails from a member of her staff and ..........BINGO, my problem was sorted out to my complete satisfaction........Jane Hext is not merely Director of the Year she is the person Vodafone should have as their Managing Director......or Britain should have as Prime Minister.<br>Go for it Jane.......you are one powerful woman.<br>Tim Maddison<br>South Wales I would like to meet Ms. Jane Hext……I had what seemed like a real serious intractible problem with Vodafone…….having spent hours ringing the 191 call centre and going through the ID checks again and again and again and again…..I e-mailed details of my problem to jane.hext@vodafone.com ……within 3 hours I received sympathetic phone calls and e-mails from a member of her staff and ……….BINGO, my problem was sorted out to my complete satisfaction……..Jane Hext is not merely Director of the Year she is the person Vodafone should have as their Managing Director……or Britain should have as Prime Minister.
Go for it Jane…….you are one powerful woman.
Tim Maddison
South Wales

]]> By: smstextnews http://www.mobileindustryreview.com/2008/05/jane_hext_director_of_vodafone_uk_customer_services_-_this_friday.html/comment-page-1#comment-244653 smstextnews Mon, 09 Feb 2009 11:58:42 +0000 http://www.smstextnews.com/?p=6631#comment-244653 <span class="topsy_trackback_comment"><span class="topsy_twitter_username"><span class="topsy_trackback_content">New post: Jane Hext, Director of Vodafone UK Customer Services - this Friday http://tinyurl.com/6b6zey</span> <div class="topsy_trackback_links">[<a href="http://twitter.com/smstextnews/status/821594082">Original tweet</a>, <a href="http://topsy.com/tb/www.smstextnews.com/2008/05/jane_hext_director_of_vodafone_uk_customer_services_-_this_friday.html">Topsy page</a>]</div></span> New post: Jane Hext, Director of Vodafone UK Customer Services – this Friday http://tinyurl.com/6b6zey

[Original tweet, Topsy page]

]]> By: smstextnews http://www.mobileindustryreview.com/2008/05/jane_hext_director_of_vodafone_uk_customer_services_-_this_friday.html/comment-page-1#comment-247530 smstextnews Mon, 09 Feb 2009 06:58:42 +0000 http://www.smstextnews.com/?p=6631#comment-247530 <span class="topsy_trackback_comment"><span class="topsy_twitter_username"><span class="topsy_trackback_content">New post: Jane Hext, Director of Vodafone UK Customer Services - this Friday http://tinyurl.com/6b6zey</span></span> New post: Jane Hext, Director of Vodafone UK Customer Services – this Friday http://tinyurl.com/6b6zey

]]> By: John Johnston http://www.mobileindustryreview.com/2008/05/jane_hext_director_of_vodafone_uk_customer_services_-_this_friday.html/comment-page-1#comment-235149 John Johnston Sun, 30 Nov 2008 13:10:36 +0000 http://www.smstextnews.com/?p=6631#comment-235149 I have just left vodafone after over six years of loyal purchasing. Frankly I am disgusted at how my end of contract has been handled. I have been mis-informed, mis-led and eventually it is I who am out of pocket for a service I n longer require. I would suggest much more efficient and consumer friendly contracts not to mention customer services agents who tell you ALL the information needed when closing a contract. To top it all I have just tried to email vodafone to terminate my contract. The contact link isn't functioning (GREAT SERVICE FOLKS).My name is John Johnston and my mobile number remains (I have to pay for another month - even though I don't use the phone) is 07748648098. Just be up front and verbal - don't hide behind the fine print...Three contacts with customer services since the summer and no one told me I needed to write a letter 28 days prior notice to end my contract. JOKE!!! I have just left vodafone after over six years of loyal purchasing. Frankly I am disgusted at how my end of contract has been handled. I have been mis-informed, mis-led and eventually it is I who am out of pocket for a service I n longer require. I would suggest much more efficient and consumer friendly contracts not to mention customer services agents who tell you ALL the information needed when closing a contract. To top it all I have just tried to email vodafone to terminate my contract. The contact link isn't functioning (GREAT SERVICE FOLKS).My name is John Johnston and my mobile number remains (I have to pay for another month – even though I don't use the phone) is 07748648098. Just be up front and verbal – don't hide behind the fine print…Three contacts with customer services since the summer and no one told me I needed to write a letter 28 days prior notice to end my contract. JOKE!!!

]]> By: John Johnston http://www.mobileindustryreview.com/2008/05/jane_hext_director_of_vodafone_uk_customer_services_-_this_friday.html/comment-page-1#comment-232046 John Johnston Sun, 30 Nov 2008 12:10:36 +0000 http://www.smstextnews.com/?p=6631#comment-232046 I have just left vodafone after over six years of loyal purchasing. Frankly I am disgusted at how my end of contract has been handled. I have been mis-informed, mis-led and eventually it is I who am out of pocket for a service I n longer require. I would suggest much more efficient and consumer friendly contracts not to mention customer services agents who tell you ALL the information needed when closing a contract. To top it all I have just tried to email vodafone to terminate my contract. The contact link isn't functioning (GREAT SERVICE FOLKS).My name is John Johnston and my mobile number remains (I have to pay for another month - even though I don't use the phone) is 07748648098. Just be up front and verbal - don't hide behind the fine print...Three contacts with customer services since the summer and no one told me I needed to write a letter 28 days prior notice to end my contract. JOKE!!! I have just left vodafone after over six years of loyal purchasing. Frankly I am disgusted at how my end of contract has been handled. I have been mis-informed, mis-led and eventually it is I who am out of pocket for a service I n longer require. I would suggest much more efficient and consumer friendly contracts not to mention customer services agents who tell you ALL the information needed when closing a contract. To top it all I have just tried to email vodafone to terminate my contract. The contact link isn't functioning (GREAT SERVICE FOLKS).My name is John Johnston and my mobile number remains (I have to pay for another month – even though I don't use the phone) is 07748648098. Just be up front and verbal – don't hide behind the fine print…Three contacts with customer services since the summer and no one told me I needed to write a letter 28 days prior notice to end my contract. JOKE!!!

]]> By: Jay Kershaw http://www.mobileindustryreview.com/2008/05/jane_hext_director_of_vodafone_uk_customer_services_-_this_friday.html/comment-page-1#comment-226080 Jay Kershaw Wed, 04 Jun 2008 09:49:53 +0000 http://www.smstextnews.com/?p=6631#comment-226080 Tried to buy two sim cards for our car phones. We are both Voda customers - my husband with a Corporate contract, I've been with Voda since 1985. Sim #1 came - has no number assigned. Sim#2 can't be ordered because one has already been sent here. Seems Voda make no allowance for two customers living together! 2.5 hours on the phone, they offer me Tried to buy two sim cards for our car phones. We are both Voda customers – my husband with a Corporate contract, I've been with Voda since 1985. Sim #1 came – has no number assigned. Sim#2 can't be ordered because one has already been sent here. Seems Voda make no allowance for two customers living together! 2.5 hours on the phone, they offer me

]]> By: smstextnews http://www.mobileindustryreview.com/2008/05/jane_hext_director_of_vodafone_uk_customer_services_-_this_friday.html/comment-page-1#comment-226079 smstextnews Wed, 28 May 2008 17:41:05 +0000 http://www.smstextnews.com/?p=6631#comment-226079 You always have a way with words, Stefan You always have a way with words, Stefan

]]> By: constantine http://www.mobileindustryreview.com/2008/05/jane_hext_director_of_vodafone_uk_customer_services_-_this_friday.html/comment-page-1#comment-226078 constantine Wed, 28 May 2008 17:21:06 +0000 http://www.smstextnews.com/?p=6631#comment-226078 Absolutely not in the slightest, language is the only thing we as a<br>species have in terms of communications with each other. How would you<br>like it if you went on a blind date with a girl* and then she asked<br>you to come up and spend the night?<br><br>* = looks like female on the outside, but she has a swinging dick. Absolutely not in the slightest, language is the only thing we as a
species have in terms of communications with each other. How would you
like it if you went on a blind date with a girl* and then she asked
you to come up and spend the night?

* = looks like female on the outside, but she has a swinging dick.

]]> By: smstextnews http://www.mobileindustryreview.com/2008/05/jane_hext_director_of_vodafone_uk_customer_services_-_this_friday.html/comment-page-1#comment-226077 smstextnews Wed, 28 May 2008 17:12:06 +0000 http://www.smstextnews.com/?p=6631#comment-226077 Now that's a bit harsh isn't it? ;-) Now that's a bit harsh isn't it? ;-)

]]> By: constantine http://www.mobileindustryreview.com/2008/05/jane_hext_director_of_vodafone_uk_customer_services_-_this_friday.html/comment-page-1#comment-226076 constantine Wed, 28 May 2008 17:00:32 +0000 http://www.smstextnews.com/?p=6631#comment-226076 Show her this: <a href="http://www.askoxford.com/concise_oed/unlimited?view=uk">http://www.askoxford.com/concise_oed/unlimited?...</a> and ask her to read it aloud, then ask her to read Vodafone's unlimited data policy, then ask her to read the link again. See if hilarity ensues. Show her this: http://www.askoxford.com/concise_oed/unlimited?… and ask her to read it aloud, then ask her to read Vodafone's unlimited data policy, then ask her to read the link again. See if hilarity ensues.

]]> By: James Whatley http://www.mobileindustryreview.com/2008/05/jane_hext_director_of_vodafone_uk_customer_services_-_this_friday.html/comment-page-1#comment-226075 James Whatley Wed, 28 May 2008 13:29:39 +0000 http://www.smstextnews.com/?p=6631#comment-226075 What time you finishing? <br><br>Does it clash with the 'cast? What time you finishing?

Does it clash with the 'cast?

]]> By: smstextnews http://www.mobileindustryreview.com/2008/05/jane_hext_director_of_vodafone_uk_customer_services_-_this_friday.html/comment-page-1#comment-226074 smstextnews Wed, 28 May 2008 12:56:05 +0000 http://www.smstextnews.com/?p=6631#comment-226074 ahhh nice! ahhh nice!

]]> By: John http://www.mobileindustryreview.com/2008/05/jane_hext_director_of_vodafone_uk_customer_services_-_this_friday.html/comment-page-1#comment-226073 John Wed, 28 May 2008 12:33:32 +0000 http://www.smstextnews.com/?p=6631#comment-226073 Ask her to show you her award cabinet:<br><a href="http://www.ccaawards.co.uk/winners.htm">http://www.ccaawards.co.uk/winners.htm</a> Ask her to show you her award cabinet:
http://www.ccaawards.co.uk/winners.htm

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