Vodafone Bloody Passport doesn’t recognise the USA

Recently I have become more and more of a Vodafone fan (so much so, I think last night I was in some bar somewhere trying to convince Arun Sarin to introduce new data plans that gave high data users such as me a guaranteed service level and data priority over other users. He was bemused but wrote down a few notes and promised to sort it out for me.)

I have always been a fan — although for years, in fact, since the inception of SMS Text News, I have generally been a user of another network (T-Mobile or 3, for example). It took quite a lot of confidence to swap over to Vodafone a few months back.. I wasn’t that impressed at the paltry inclusive internet add-on (7.50 pounds per month for 120mb?) but I expected Vodafone to make some upgrades and lo, it was fortold that now I’ve got 500mb inclusive each month. Very useful for a data fiend like me.

So whilst I am a rather big fan of Vodafone, there is just one thing that really, really, REALLY winds me up.

Let’s be clear: This is a triple-A wind up issue for me.

Vodafone Passport.

Why? Well I can’t move in any British Airport for signs, animations, adverts, the whole shebang, advertising Vodafone passport.

It’s only 75p per connection, the advert tells me. Then it’s your bundled minutes. What a cool deal. Yeah…er…

Not in America. America doesn’t count. Forget that Vodafone OWNS a whopping great chunk of Verizon. No, it costs you at least… AT LEAST one hundred and twenty five sodding pence per MINUTE to call home to the UK.

Not only have I been taken in by the Vodafone Passport advertising, but… guess what, so has my brother.

I was on the phone to him a few minutes ago.

“Hi, I’m in Newark,” he tells me.

“Where?”

“NewarK?” he prompts.

“Is that on the south coast somewhere, Devon or something?” I say. A little bit phased.

“No, Newark, New York, you know… AMERICA.”

“Oh. Right!” I forgot. Martin, who blogs big time on servers and blades at his site, Bladewatch, is off to a blade conference in Arizona.

We had a chat about a few things. He’s been on holiday recently. Catch-up conversation, that sort of thing.

Then I thought I’d better ask, “Are you calling on your T-Mobile?”

“No, Vodafone,” he explains innocently. Oh dear. Here it comes.

“Ah, that’s quite expensive Martin, look, catch you soon, you should go,” I say, thinking of his phone bill.

“No, it’s okay!” he says, uh oh, wait for it…, “I’m on Vodafone Passport!”

I grimace to myself.

“No you’re not. It doesn’t apply to America.”

“Oh?” Now Martin is rather annoyed. We cut short our 125p/min conversation and he went about his business sat in the Continental lounge at Newark Airport whilst I put on my blogging hat.

The fact it’s 125p/min is just plain ridiculous. It’s 55p/min on T-Mobile with their little international add-on deal thing. 125p/min is 1990s prices. This issue needs drastic attention from them.

So, if you’re on Vodafone, every time you see a Vodafone Passport advert at the airport, remember America isn’t recognised on that deal.

  • The problem is, while Vodafone owns a huge chunk of Verizon Wireless (something like 45%?) they use CDMA rather than GSM. Basically, no European phone can roam onto their network. Which means that Vodafone customers running a GSM or UMTS phone (i.e. all of them) have to roam onto our competitor networks.

    I'm not sure if there's a regulatory reason why Voda can't do a deal with, say, T-Mobile - I suspect there is - but it's certainly annoying for customers.

    VW have committed to using LTE in the future. So, within a few years if you've got a 4G phone, it should roam onto VW. Not that it helps anyone now. And that's assuming that Voda still has a stake in VW in the glorious future.

    There's a full list of passport countries at http://www.abroad.vodafone.co.uk/index.cfm?do=c...

    Interestingly, "Newark" is the only place name in the world that's an anagram of.... well... I'll leave that as an exercise for the reader :-)
  • I know Terence, I know it's CDMA vs GSM... but still... surely they could
    get a good deal on capacity and avoid stuffing Passport users who assume
    (rightly, I reckon) that the USA is included!
  • martin
    It's £1.30 on O2 pay as you go, £1.30 on orange pay as you go, I happen to have three O2 pay as you go sims and two pay as you go sims from when I've bought handsets, but none from tmobile, how rubbish! Also why so expensive?
  • martin
    Add the roaming costs to the fact that vodafone wouldn't let me call the US from my mobile and they're becoming an annoying network to use - I never had any of this with tmobile.
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