MWC: What device highlights did you miss?

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I have ordered 9 iPhones

…well so far. Possibly.

Yes that’s right, the usual launch day farce:

0700: E-mail customers announcing you open for business in 1hr.

0800: Don’t open.

0815: Open.

0845: Slow to a crawl before completing a transaction.

0910: Switch to ‘failover’ plain-styled registration page.

0920: Error on submission of the order.

0922: Don’t bother erroring, just re-load the order page on submission.

Genius.

…and before you say ‘you should have expected it’ …yes, but so should O2.

I may or may not be the recipient of an iPhone 3G on Friday (or indeed 9). I can’t tell. After a significant wait the pleasant O2 lady with a northern accent tells me ‘the internet site is very busy’ and to try again.

*joy*

Bad Request

O2 Consumer Facing upgrades

O2 Consumer Facing upgrades

10 COMMENTS

  1. 1st attempt – account reg failed, 2nd attempt order confirm failed, 3rd attempt at 08:20 success! Letting thousands of people into the shop at once was never going to work. They need a queueing system similar to how TicketMaster works.

  2. I'm actually glad to hear something is working! But yeah, O2 completely mismanaged this one. How hard would it have been to host this up on Amazon's server cloud and take what processing you needed?

  3. Totally down… Can't get through at all.. Almost got through at 9, only to fall at what I can only assume was the last hurdle. Now realising that thousands of people have probably got in before me, so will stand little chance of getting a delivery on the 11th. Guess I'm queueing at my local O2…

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