Comments on: My Carphone Warehouse experience: Shockingly good. http://www.mobileindustryreview.com/2008/07/my_carphone_warehouse_experience_shockingly_good.html Daily news and opinion for 250,000 industry executives and mobile fanatics Tue, 14 Feb 2012 10:00:00 +0100 hourly 1 http://wordpress.org/?v=3.3.1 By: Fletch http://www.mobileindustryreview.com/2008/07/my_carphone_warehouse_experience_shockingly_good.html/comment-page-1#comment-242534 Fletch Fri, 01 Aug 2008 22:18:11 +0000 http://www.smstextnews.com/?p=7761#comment-242534 I don't chuckle at many posts Ewan but your description of being upsold brought a little humour to friday afternoon :-) I don't chuckle at many posts Ewan but your description of being upsold brought a little humour to friday afternoon :-)

]]> By: Fletch http://www.mobileindustryreview.com/2008/07/my_carphone_warehouse_experience_shockingly_good.html/comment-page-1#comment-233839 Fletch Fri, 01 Aug 2008 17:18:11 +0000 http://www.smstextnews.com/?p=7761#comment-233839 I don't chuckle at many posts Ewan but your description of being upsold brought a little humour to friday afternoon :-) I don't chuckle at many posts Ewan but your description of being upsold brought a little humour to friday afternoon :-)

]]> By: Fletch http://www.mobileindustryreview.com/2008/07/my_carphone_warehouse_experience_shockingly_good.html/comment-page-1#comment-227317 Fletch Fri, 01 Aug 2008 16:18:11 +0000 http://www.smstextnews.com/?p=7761#comment-227317 I don't chuckle at many posts Ewan but your description of being upsold brought a little humour to friday afternoon :-) I don't chuckle at many posts Ewan but your description of being upsold brought a little humour to friday afternoon :-)

]]> By: smstextnews http://www.mobileindustryreview.com/2008/07/my_carphone_warehouse_experience_shockingly_good.html/comment-page-1#comment-227313 smstextnews Thu, 31 Jul 2008 11:04:06 +0000 http://www.smstextnews.com/?p=7761#comment-227313 Yup. I was annoyed. I was simmering. But when I called they handled it<br>correctly... Yup. I was annoyed. I was simmering. But when I called they handled it
correctly…

]]> By: smstextnews http://www.mobileindustryreview.com/2008/07/my_carphone_warehouse_experience_shockingly_good.html/comment-page-1#comment-227316 smstextnews Thu, 31 Jul 2008 11:03:07 +0000 http://www.smstextnews.com/?p=7761#comment-227316 I can't actually remember, Simon -- something that protects the edges? I can't actually remember, Simon — something that protects the edges?

]]> By: Simon Appleton http://www.mobileindustryreview.com/2008/07/my_carphone_warehouse_experience_shockingly_good.html/comment-page-1#comment-227315 Simon Appleton Thu, 31 Jul 2008 10:58:20 +0000 http://www.smstextnews.com/?p=7761#comment-227315 Oh dear, you sound like me... which case btw? Oh dear, you sound like me… which case btw?

]]> By: Ben Smith http://www.mobileindustryreview.com/2008/07/my_carphone_warehouse_experience_shockingly_good.html/comment-page-1#comment-227314 Ben Smith Thu, 31 Jul 2008 10:38:36 +0000 http://www.smstextnews.com/?p=7761#comment-227314 My phone experience was similarly good, but I wish they had offered me delivery to a store because the couriers they used were massively unhelpful. My phone experience was similarly good, but I wish they had offered me delivery to a store because the couriers they used were massively unhelpful.

]]> By: Malcolm Murphy http://www.mobileindustryreview.com/2008/07/my_carphone_warehouse_experience_shockingly_good.html/comment-page-1#comment-227312 Malcolm Murphy Thu, 31 Jul 2008 10:36:57 +0000 http://www.smstextnews.com/?p=7761#comment-227312 Ewan,<br><br>I'm confused. You ordered an 8GB on Sunday, there was a problem with the order and they didn't return your calls for two days. Then when you call again, they don't tell you what happened to your order, don't attempt to explain where what you ordered is, and persuade you to buy something else instead???? <br><br>Which just happens to be more expensive... <br><br>And they persuaded you to buy insurance as well!?<br><br>And you're happy about it!?<br><br>I agree, that is great selling. Ewan,

I'm confused. You ordered an 8GB on Sunday, there was a problem with the order and they didn't return your calls for two days. Then when you call again, they don't tell you what happened to your order, don't attempt to explain where what you ordered is, and persuade you to buy something else instead????

Which just happens to be more expensive…

And they persuaded you to buy insurance as well!?

And you're happy about it!?

I agree, that is great selling.

]]> By: Samantha http://www.mobileindustryreview.com/2008/07/my_carphone_warehouse_experience_shockingly_good.html/comment-page-1#comment-227311 Samantha Thu, 31 Jul 2008 10:26:21 +0000 http://www.smstextnews.com/?p=7761#comment-227311 Don't you just hate it when despite your anger, telesales people always have this way of making you feel happier, and somehow buying more of their service.<br><br>Glad you got the 16GB, it seems no one can at the moment.<br><br>Samantha. Don't you just hate it when despite your anger, telesales people always have this way of making you feel happier, and somehow buying more of their service.

Glad you got the 16GB, it seems no one can at the moment.

Samantha.

]]> By: smstextnews http://www.mobileindustryreview.com/2008/07/my_carphone_warehouse_experience_shockingly_good.html/comment-page-1#comment-227310 smstextnews Thu, 31 Jul 2008 09:49:04 +0000 http://www.smstextnews.com/?p=7761#comment-227310 Agreed! Agreed!

]]> By: Patrickatsms http://www.mobileindustryreview.com/2008/07/my_carphone_warehouse_experience_shockingly_good.html/comment-page-1#comment-227309 Patrickatsms Thu, 31 Jul 2008 09:37:56 +0000 http://www.smstextnews.com/?p=7761#comment-227309 Ewan, sounds like we've got at least two sales people in the industry worth commending - your Carphone Warehouse guy and this guy from Vodafone - <a href="http://www.smstextnews.com/2008/07/great_experience_with_vodafone.html">http://www.smstextnews.com/2008/07/great_experi...</a><br><br>I'm not saying there aren't any more, but the default experience seems to be bad. It's a shame we have to highlight good experiences in this way - but I'm happy to do it. Ewan, sounds like we've got at least two sales people in the industry worth commending – your Carphone Warehouse guy and this guy from Vodafone – http://www.smstextnews.com/2008/07/great_experi…

I'm not saying there aren't any more, but the default experience seems to be bad. It's a shame we have to highlight good experiences in this way – but I'm happy to do it.

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