Comments on: The O2 trauma continues! http://www.mobileindustryreview.com/2008/07/the_o2_trauma_continues.html Daily news and opinion for 250,000 industry executives and mobile fanatics Tue, 14 Feb 2012 10:00:00 +0100 hourly 1 http://wordpress.org/?v=3.3.1 By: nacho http://www.mobileindustryreview.com/2008/07/the_o2_trauma_continues.html/comment-page-1#comment-243810 nacho Fri, 25 Jul 2008 20:54:54 +0000 http://www.smstextnews.com/?p=7376#comment-243810 On the subject of O2, my partner lost his business phone in Paris yesterday. A frantic call to o2 to cancel blah blah. <br><br>He is o2 business client, they inmediately offered to replace the phone (a SE P1i) for free as long as he renewed his contract (contract was due in september anyway) O2 also offered and promised to port the number to his personal phone, also o2, in four hours!!!! <br><br>I know what you're thinking : "Yeah, like they're going to do it" ... you're right, 24 hours later the number has not been ported yet. If you dial the number you just get a weird disconnected tone which is embarrasing on a business number. <br>At the time I post, o2 apologised a million times and offered next month for free but they have not succeeded on porting the number!<br>I'm sooooooooooo getting a free Iphone out of this ;-) <br><br>Now, a question I need answering<br><br>- what really happens when a phone gets lost or stolen and you report the IMEI ? The operator says the handset is cancelled and useless.. is that true? Does it become "bricked" and the info (i.e docs, pics, contacts etc) stored in the handset is no longer accessible? How about the info stored in the memory card?<br><br>For the record, nothing embarrassing or sensitive was store in the lost P1i ;-) On the subject of O2, my partner lost his business phone in Paris yesterday. A frantic call to o2 to cancel blah blah.

He is o2 business client, they inmediately offered to replace the phone (a SE P1i) for free as long as he renewed his contract (contract was due in september anyway) O2 also offered and promised to port the number to his personal phone, also o2, in four hours!!!!

I know what you're thinking : “Yeah, like they're going to do it” … you're right, 24 hours later the number has not been ported yet. If you dial the number you just get a weird disconnected tone which is embarrasing on a business number.
At the time I post, o2 apologised a million times and offered next month for free but they have not succeeded on porting the number!
I'm sooooooooooo getting a free Iphone out of this ;-)

Now, a question I need answering

- what really happens when a phone gets lost or stolen and you report the IMEI ? The operator says the handset is cancelled and useless.. is that true? Does it become “bricked” and the info (i.e docs, pics, contacts etc) stored in the handset is no longer accessible? How about the info stored in the memory card?

For the record, nothing embarrassing or sensitive was store in the lost P1i ;-)

]]> By: Kirk "Grumpy" Bateman http://www.mobileindustryreview.com/2008/07/the_o2_trauma_continues.html/comment-page-1#comment-243809 Kirk "Grumpy" Bateman Fri, 25 Jul 2008 20:31:09 +0000 http://www.smstextnews.com/?p=7376#comment-243809 Sometimes you just have to be forceful to get things done. I suppose that because you actually know your stuff when it comes to the techie side of mobiles if anything that should have made things easier, although these days it seems that a lot of companies don't have the ability to speak to techie people and just expect customer service to deal with "normobs".<br><br>I had a situation a long time ago with the orange broadband setup for a friend, he'd had it all sent to him (free on certain mobile contracts) and it never worked, I spoke to customer service and technical support a number of times, shouted at them to do line tests etc.. the funniest part was being asked what operating system I was using (bear in mind that the orange modem thingy wasn't syncing with the exchange), so I told them it didn't matter (they said they had to ask), so I said it was CPM which probably didn't help. Eventually sorted when they figured out 2 months down the line that they hadn't activated the line (despite telling me dates that it was activated). This was at the start of their free broadband offer, so I suspect that it was largely down to over subscription, which seems to affect a lot of launches :)<br><br>At least you're up and running. Sometimes you just have to be forceful to get things done. I suppose that because you actually know your stuff when it comes to the techie side of mobiles if anything that should have made things easier, although these days it seems that a lot of companies don't have the ability to speak to techie people and just expect customer service to deal with “normobs”.

I had a situation a long time ago with the orange broadband setup for a friend, he'd had it all sent to him (free on certain mobile contracts) and it never worked, I spoke to customer service and technical support a number of times, shouted at them to do line tests etc.. the funniest part was being asked what operating system I was using (bear in mind that the orange modem thingy wasn't syncing with the exchange), so I told them it didn't matter (they said they had to ask), so I said it was CPM which probably didn't help. Eventually sorted when they figured out 2 months down the line that they hadn't activated the line (despite telling me dates that it was activated). This was at the start of their free broadband offer, so I suspect that it was largely down to over subscription, which seems to affect a lot of launches :)

At least you're up and running.

]]> By: nacho http://www.mobileindustryreview.com/2008/07/the_o2_trauma_continues.html/comment-page-1#comment-234535 nacho Fri, 25 Jul 2008 15:54:54 +0000 http://www.smstextnews.com/?p=7376#comment-234535 On the subject of O2, my partner lost his business phone in Paris yesterday. A frantic call to o2 to cancel blah blah. <br><br>He is o2 business client, they inmediately offered to replace the phone (a SE P1i) for free as long as he renewed his contract (contract was due in september anyway) O2 also offered and promised to port the number to his personal phone, also o2, in four hours!!!! <br><br>I know what you're thinking : "Yeah, like they're going to do it" ... you're right, 24 hours later the number has not been ported yet. If you dial the number you just get a weird disconnected tone which is embarrasing on a business number. <br>At the time I post, o2 apologised a million times and offered next month for free but they have not succeeded on porting the number!<br>I'm sooooooooooo getting a free Iphone out of this ;-) <br><br>Now, a question I need answering<br><br>- what really happens when a phone gets lost or stolen and you report the IMEI ? The operator says the handset is cancelled and useless.. is that true? Does it become "bricked" and the info (i.e docs, pics, contacts etc) stored in the handset is no longer accessible? How about the info stored in the memory card?<br><br>For the record, nothing embarrassing or sensitive was store in the lost P1i ;-) On the subject of O2, my partner lost his business phone in Paris yesterday. A frantic call to o2 to cancel blah blah.

He is o2 business client, they inmediately offered to replace the phone (a SE P1i) for free as long as he renewed his contract (contract was due in september anyway) O2 also offered and promised to port the number to his personal phone, also o2, in four hours!!!!

I know what you're thinking : “Yeah, like they're going to do it” … you're right, 24 hours later the number has not been ported yet. If you dial the number you just get a weird disconnected tone which is embarrasing on a business number.
At the time I post, o2 apologised a million times and offered next month for free but they have not succeeded on porting the number!
I'm sooooooooooo getting a free Iphone out of this ;-)

Now, a question I need answering

- what really happens when a phone gets lost or stolen and you report the IMEI ? The operator says the handset is cancelled and useless.. is that true? Does it become “bricked” and the info (i.e docs, pics, contacts etc) stored in the handset is no longer accessible? How about the info stored in the memory card?

For the record, nothing embarrassing or sensitive was store in the lost P1i ;-)

]]> By: Kirk "Grumpy" Bateman http://www.mobileindustryreview.com/2008/07/the_o2_trauma_continues.html/comment-page-1#comment-234534 Kirk "Grumpy" Bateman Fri, 25 Jul 2008 15:31:09 +0000 http://www.smstextnews.com/?p=7376#comment-234534 Sometimes you just have to be forceful to get things done. I suppose that because you actually know your stuff when it comes to the techie side of mobiles if anything that should have made things easier, although these days it seems that a lot of companies don't have the ability to speak to techie people and just expect customer service to deal with "normobs".<br><br>I had a situation a long time ago with the orange broadband setup for a friend, he'd had it all sent to him (free on certain mobile contracts) and it never worked, I spoke to customer service and technical support a number of times, shouted at them to do line tests etc.. the funniest part was being asked what operating system I was using (bear in mind that the orange modem thingy wasn't syncing with the exchange), so I told them it didn't matter (they said they had to ask), so I said it was CPM which probably didn't help. Eventually sorted when they figured out 2 months down the line that they hadn't activated the line (despite telling me dates that it was activated). This was at the start of their free broadband offer, so I suspect that it was largely down to over subscription, which seems to affect a lot of launches :)<br><br>At least you're up and running. Sometimes you just have to be forceful to get things done. I suppose that because you actually know your stuff when it comes to the techie side of mobiles if anything that should have made things easier, although these days it seems that a lot of companies don't have the ability to speak to techie people and just expect customer service to deal with “normobs”.

I had a situation a long time ago with the orange broadband setup for a friend, he'd had it all sent to him (free on certain mobile contracts) and it never worked, I spoke to customer service and technical support a number of times, shouted at them to do line tests etc.. the funniest part was being asked what operating system I was using (bear in mind that the orange modem thingy wasn't syncing with the exchange), so I told them it didn't matter (they said they had to ask), so I said it was CPM which probably didn't help. Eventually sorted when they figured out 2 months down the line that they hadn't activated the line (despite telling me dates that it was activated). This was at the start of their free broadband offer, so I suspect that it was largely down to over subscription, which seems to affect a lot of launches :)

At least you're up and running.

]]> By: nacho http://www.mobileindustryreview.com/2008/07/the_o2_trauma_continues.html/comment-page-1#comment-226352 nacho Fri, 25 Jul 2008 14:54:54 +0000 http://www.smstextnews.com/?p=7376#comment-226352 On the subject of O2, my partner lost his business phone in Paris yesterday. A frantic call to o2 to cancel blah blah. <br><br>He is o2 business client, they inmediately offered to replace the phone (a SE P1i) for free as long as he renewed his contract (contract was due in september anyway) O2 also offered and promised to port the number to his personal phone, also o2, in four hours!!!! <br><br>I know what you're thinking : "Yeah, like they're going to do it" ... you're right, 24 hours later the number has not been ported yet. If you dial the number you just get a weird disconnected tone which is embarrasing on a business number. <br>At the time I post, o2 apologised a million times and offered next month for free but they have not succeeded on porting the number!<br>I'm sooooooooooo getting a free Iphone out of this ;-) <br><br>Now, a question I need answering<br><br>- what really happens when a phone gets lost or stolen and you report the IMEI ? The operator says the handset is cancelled and useless.. is that true? Does it become "bricked" and the info (i.e docs, pics, contacts etc) stored in the handset is no longer accessible? How about the info stored in the memory card?<br><br>For the record, nothing embarrassing or sensitive was store in the lost P1i ;-) On the subject of O2, my partner lost his business phone in Paris yesterday. A frantic call to o2 to cancel blah blah.

He is o2 business client, they inmediately offered to replace the phone (a SE P1i) for free as long as he renewed his contract (contract was due in september anyway) O2 also offered and promised to port the number to his personal phone, also o2, in four hours!!!!

I know what you're thinking : “Yeah, like they're going to do it” … you're right, 24 hours later the number has not been ported yet. If you dial the number you just get a weird disconnected tone which is embarrasing on a business number.
At the time I post, o2 apologised a million times and offered next month for free but they have not succeeded on porting the number!
I'm sooooooooooo getting a free Iphone out of this ;-)

Now, a question I need answering

- what really happens when a phone gets lost or stolen and you report the IMEI ? The operator says the handset is cancelled and useless.. is that true? Does it become “bricked” and the info (i.e docs, pics, contacts etc) stored in the handset is no longer accessible? How about the info stored in the memory card?

For the record, nothing embarrassing or sensitive was store in the lost P1i ;-)

]]> By: Kirk "Grumpy" Bateman http://www.mobileindustryreview.com/2008/07/the_o2_trauma_continues.html/comment-page-1#comment-226351 Kirk "Grumpy" Bateman Fri, 25 Jul 2008 14:31:09 +0000 http://www.smstextnews.com/?p=7376#comment-226351 Sometimes you just have to be forceful to get things done. I suppose that because you actually know your stuff when it comes to the techie side of mobiles if anything that should have made things easier, although these days it seems that a lot of companies don't have the ability to speak to techie people and just expect customer service to deal with "normobs".<br><br>I had a situation a long time ago with the orange broadband setup for a friend, he'd had it all sent to him (free on certain mobile contracts) and it never worked, I spoke to customer service and technical support a number of times, shouted at them to do line tests etc.. the funniest part was being asked what operating system I was using (bear in mind that the orange modem thingy wasn't syncing with the exchange), so I told them it didn't matter (they said they had to ask), so I said it was CPM which probably didn't help. Eventually sorted when they figured out 2 months down the line that they hadn't activated the line (despite telling me dates that it was activated). This was at the start of their free broadband offer, so I suspect that it was largely down to over subscription, which seems to affect a lot of launches :)<br><br>At least you're up and running. Sometimes you just have to be forceful to get things done. I suppose that because you actually know your stuff when it comes to the techie side of mobiles if anything that should have made things easier, although these days it seems that a lot of companies don't have the ability to speak to techie people and just expect customer service to deal with “normobs”.

I had a situation a long time ago with the orange broadband setup for a friend, he'd had it all sent to him (free on certain mobile contracts) and it never worked, I spoke to customer service and technical support a number of times, shouted at them to do line tests etc.. the funniest part was being asked what operating system I was using (bear in mind that the orange modem thingy wasn't syncing with the exchange), so I told them it didn't matter (they said they had to ask), so I said it was CPM which probably didn't help. Eventually sorted when they figured out 2 months down the line that they hadn't activated the line (despite telling me dates that it was activated). This was at the start of their free broadband offer, so I suspect that it was largely down to over subscription, which seems to affect a lot of launches :)

At least you're up and running.

]]> By: DanLane http://www.mobileindustryreview.com/2008/07/the_o2_trauma_continues.html/comment-page-1#comment-226350 DanLane Wed, 23 Jul 2008 18:13:04 +0000 http://www.smstextnews.com/?p=7376#comment-226350 You obviously don't live in the south-east of London otherwise you'd have heard me having loud conversations on the phone with them!<br><br>A stern (but quiet, I was in someone's office) call today got me escalated to a second line person who told me that they had no record of my PAC or any porting request... I explained that my T-Mobile line had deactivated on Friday and that there was no chance T-Mobile would be playing a BT Cellnet branded error so there must have been a record of it because it was pointing at their network, I threatened to confirm this by doing an SS7 lookup to find the HLR... to cut a long story short, my number was ported and working within the hour.<br><br>What a bunch of monkeys!<br><br>Don't think that just because, as far as I know, I'm all up and running that I'll be happy now, I'll be complaining and moaning to all the relevant people and if I can't cancel my contract and keep the handset I'll at least be looking at getting my first month or so free. And rest assured that if there is even the slightest chance that I can terminate my contract early (due to terms changes etc) I will do so and inform all our readers how they can do the same and port to a proper network :) You obviously don't live in the south-east of London otherwise you'd have heard me having loud conversations on the phone with them!

A stern (but quiet, I was in someone's office) call today got me escalated to a second line person who told me that they had no record of my PAC or any porting request… I explained that my T-Mobile line had deactivated on Friday and that there was no chance T-Mobile would be playing a BT Cellnet branded error so there must have been a record of it because it was pointing at their network, I threatened to confirm this by doing an SS7 lookup to find the HLR… to cut a long story short, my number was ported and working within the hour.

What a bunch of monkeys!

Don't think that just because, as far as I know, I'm all up and running that I'll be happy now, I'll be complaining and moaning to all the relevant people and if I can't cancel my contract and keep the handset I'll at least be looking at getting my first month or so free. And rest assured that if there is even the slightest chance that I can terminate my contract early (due to terms changes etc) I will do so and inform all our readers how they can do the same and port to a proper network :)

]]> By: smstextnews http://www.mobileindustryreview.com/2008/07/the_o2_trauma_continues.html/comment-page-1#comment-226349 smstextnews Wed, 23 Jul 2008 09:02:05 +0000 http://www.smstextnews.com/?p=7376#comment-226349 Ah hah a Pratchett fan! Ah hah a Pratchett fan!

]]> By: TerenceEden http://www.mobileindustryreview.com/2008/07/the_o2_trauma_continues.html/comment-page-1#comment-226348 TerenceEden Wed, 23 Jul 2008 09:00:07 +0000 http://www.smstextnews.com/?p=7376#comment-226348 Not to be harsh, but why should O2 care about you whinging on a blog? Maybe a few people will think twice about O2 next time - but the majority will look at minutes/ Not to be harsh, but why should O2 care about you whinging on a blog? Maybe a few people will think twice about O2 next time – but the majority will look at minutes/

]]> By: smstextnews http://www.mobileindustryreview.com/2008/07/the_o2_trauma_continues.html/comment-page-1#comment-226347 smstextnews Wed, 23 Jul 2008 08:41:14 +0000 http://www.smstextnews.com/?p=7376#comment-226347 I can't seem to get through to you on your mobile, Dan? ;-) I can't seem to get through to you on your mobile, Dan? ;-)

]]> By: mostlythis http://www.mobileindustryreview.com/2008/07/the_o2_trauma_continues.html/comment-page-1#comment-226346 mostlythis Wed, 23 Jul 2008 08:01:13 +0000 http://www.smstextnews.com/?p=7376#comment-226346 i had a similar pain when i ported my orange no. into o2 several years ago.<br>and similar pain porting it out to voda. <br>no probs with voda -> tmoby though i had a similar pain when i ported my orange no. into o2 several years ago.
and similar pain porting it out to voda.
no probs with voda -> tmoby though

]]> By: Kip Hakes http://www.mobileindustryreview.com/2008/07/the_o2_trauma_continues.html/comment-page-1#comment-226345 Kip Hakes Wed, 23 Jul 2008 07:58:19 +0000 http://www.smstextnews.com/?p=7376#comment-226345 Jeeeeeesus that is crap. When my company moved over to O2 it was very painfree, sounds like the O2 systems have just broken under the load of such a big surge of registrations! My advice - cancel the direct debit until its sorted ;) Jeeeeeesus that is crap. When my company moved over to O2 it was very painfree, sounds like the O2 systems have just broken under the load of such a big surge of registrations! My advice – cancel the direct debit until its sorted ;)

]]> By: James Whatley http://www.mobileindustryreview.com/2008/07/the_o2_trauma_continues.html/comment-page-1#comment-226344 James Whatley Wed, 23 Jul 2008 06:33:23 +0000 http://www.smstextnews.com/?p=7376#comment-226344 Why do you still persevere? Why do you still persevere?

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