Comments on: Orange is “committed to providing excellent customer service” http://www.mobileindustryreview.com/2008/08/orange_is_committed_to_providing_excellent_customer_service.html Daily news and opinion for 250,000 industry executives and mobile fanatics Mon, 13 Feb 2012 16:39:00 +0100 hourly 1 http://wordpress.org/?v=3.3.1 By: John http://www.mobileindustryreview.com/2008/08/orange_is_committed_to_providing_excellent_customer_service.html/comment-page-1#comment-252159 John Fri, 06 Aug 2010 23:53:14 +0000 http://www.smstextnews.com/?p=8778#comment-252159 Yes....I'd guess that 99.99999% of Orange users would endorse your opinions of the non existant Orange customer services........Orange you really do stink and if I'd realised how uselessy unresponsive you are and have been via your 'e' mail address on the Orange site....I would never have purchased this Orange Miami cellphone.What's up?.....Cat got your tongue.......Bloodsuckers,I'd say. Yes….I'd guess that 99.99999% of Orange users would endorse your opinions of the non existant Orange customer services……..Orange you really do stink and if I'd realised how uselessy unresponsive you are and have been via your 'e' mail address on the Orange site….I would never have purchased this Orange Miami cellphone.What's up?…..Cat got your tongue…….Bloodsuckers,I'd say.

]]> By: orangemobileis garbage http://www.mobileindustryreview.com/2008/08/orange_is_committed_to_providing_excellent_customer_service.html/comment-page-1#comment-253542 orangemobileis garbage Fri, 06 Nov 2009 19:55:00 +0000 http://www.smstextnews.com/?p=8778#comment-253542 orange customer care is a joke no good at all very bad service false information given 80% of the time all the do is taslk complete shit , to expensive they missell you goods information etc a comoplete bunch of liers orange customer care is a joke no good at all very bad service false information given 80% of the time all the do is taslk complete shit , to expensive they missell you goods information etc a comoplete bunch of liers

]]> By: coolgra101 http://www.mobileindustryreview.com/2008/08/orange_is_committed_to_providing_excellent_customer_service.html/comment-page-1#comment-243086 coolgra101 Mon, 22 Sep 2008 23:34:15 +0000 http://www.smstextnews.com/?p=8778#comment-243086 I ordered a new phone from the orange website last wednesday, my mum ordered it in my name with her card deatils and her name as the cardholder. Orange told us we couldnt do this as the cardholder name didnt match the name of the person the phone was for (which was me), so we rang orange customer services and sorted out the problem, or so we thought, just today i got an email from orange saying there was a problem, so we rang orange again, turns out that they didnt acknowledge the fact that we had sorted out the order details, pretty much they have given us the finger and given the phone my mum had ordered to someone else, and to make matters worse when we ordered the phone originally it WAS in stock, even after we changed the order details the phone was still in stock. To me this is bullshit coming from one of the top UK phone networks. I ordered a new phone from the orange website last wednesday, my mum ordered it in my name with her card deatils and her name as the cardholder. Orange told us we couldnt do this as the cardholder name didnt match the name of the person the phone was for (which was me), so we rang orange customer services and sorted out the problem, or so we thought, just today i got an email from orange saying there was a problem, so we rang orange again, turns out that they didnt acknowledge the fact that we had sorted out the order details, pretty much they have given us the finger and given the phone my mum had ordered to someone else, and to make matters worse when we ordered the phone originally it WAS in stock, even after we changed the order details the phone was still in stock. To me this is bullshit coming from one of the top UK phone networks.

]]> By: coolgra101 http://www.mobileindustryreview.com/2008/08/orange_is_committed_to_providing_excellent_customer_service.html/comment-page-1#comment-235328 coolgra101 Mon, 22 Sep 2008 18:34:15 +0000 http://www.smstextnews.com/?p=8778#comment-235328 I ordered a new phone from the orange website last wednesday, my mum ordered it in my name with her card deatils and her name as the cardholder. Orange told us we couldnt do this as the cardholder name didnt match the name of the person the phone was for (which was me), so we rang orange customer services and sorted out the problem, or so we thought, just today i got an email from orange saying there was a problem, so we rang orange again, turns out that they didnt acknowledge the fact that we had sorted out the order details, pretty much they have given us the finger and given the phone my mum had ordered to someone else, and to make matters worse when we ordered the phone originally it WAS in stock, even after we changed the order details the phone was still in stock. To me this is bullshit coming from one of the top UK phone networks. I ordered a new phone from the orange website last wednesday, my mum ordered it in my name with her card deatils and her name as the cardholder. Orange told us we couldnt do this as the cardholder name didnt match the name of the person the phone was for (which was me), so we rang orange customer services and sorted out the problem, or so we thought, just today i got an email from orange saying there was a problem, so we rang orange again, turns out that they didnt acknowledge the fact that we had sorted out the order details, pretty much they have given us the finger and given the phone my mum had ordered to someone else, and to make matters worse when we ordered the phone originally it WAS in stock, even after we changed the order details the phone was still in stock. To me this is bullshit coming from one of the top UK phone networks.

]]> By: coolgra101 http://www.mobileindustryreview.com/2008/08/orange_is_committed_to_providing_excellent_customer_service.html/comment-page-1#comment-229528 coolgra101 Mon, 22 Sep 2008 17:34:15 +0000 http://www.smstextnews.com/?p=8778#comment-229528 I ordered a new phone from the orange website last wednesday, my mum ordered it in my name with her card deatils and her name as the cardholder. Orange told us we couldnt do this as the cardholder name didnt match the name of the person the phone was for (which was me), so we rang orange customer services and sorted out the problem, or so we thought, just today i got an email from orange saying there was a problem, so we rang orange again, turns out that they didnt acknowledge the fact that we had sorted out the order details, pretty much they have given us the finger and given the phone my mum had ordered to someone else, and to make matters worse when we ordered the phone originally it WAS in stock, even after we changed the order details the phone was still in stock. To me this is bullshit coming from one of the top UK phone networks. I ordered a new phone from the orange website last wednesday, my mum ordered it in my name with her card deatils and her name as the cardholder. Orange told us we couldnt do this as the cardholder name didnt match the name of the person the phone was for (which was me), so we rang orange customer services and sorted out the problem, or so we thought, just today i got an email from orange saying there was a problem, so we rang orange again, turns out that they didnt acknowledge the fact that we had sorted out the order details, pretty much they have given us the finger and given the phone my mum had ordered to someone else, and to make matters worse when we ordered the phone originally it WAS in stock, even after we changed the order details the phone was still in stock. To me this is bullshit coming from one of the top UK phone networks.

]]> By: Ricky Chotai http://www.mobileindustryreview.com/2008/08/orange_is_committed_to_providing_excellent_customer_service.html/comment-page-1#comment-228587 Ricky Chotai Fri, 29 Aug 2008 11:50:10 +0000 http://www.smstextnews.com/?p=8778#comment-228587 oooh very nice, lets see if they can help! oooh very nice, lets see if they can help!

]]> By: CharlieW http://www.mobileindustryreview.com/2008/08/orange_is_committed_to_providing_excellent_customer_service.html/comment-page-1#comment-228575 CharlieW Fri, 29 Aug 2008 09:20:57 +0000 http://www.smstextnews.com/?p=8778#comment-228575 Lucky you, I would be ecstatic if they did that for me - then I could skip on over to VF, and find myself a place where I'm listened to and helped! Lucky you, I would be ecstatic if they did that for me – then I could skip on over to VF, and find myself a place where I'm listened to and helped!

]]> By: smstextnews http://www.mobileindustryreview.com/2008/08/orange_is_committed_to_providing_excellent_customer_service.html/comment-page-1#comment-228574 smstextnews Fri, 29 Aug 2008 09:19:08 +0000 http://www.smstextnews.com/?p=8778#comment-228574 You never know Charlie.....<br><br>2008/8/29 Disqus <> You never know Charlie…..

2008/8/29 Disqus <>

]]> By: Charlie http://www.mobileindustryreview.com/2008/08/orange_is_committed_to_providing_excellent_customer_service.html/comment-page-1#comment-228573 Charlie Fri, 29 Aug 2008 09:16:23 +0000 http://www.smstextnews.com/?p=8778#comment-228573 Well, I've emailed, and had an automated response....<br><br>I must confess, I'm not holding my breath for a resolution, but it would be very nice to be proved wrong! Well, I've emailed, and had an automated response….

I must confess, I'm not holding my breath for a resolution, but it would be very nice to be proved wrong!

]]> By: smstextnews http://www.mobileindustryreview.com/2008/08/orange_is_committed_to_providing_excellent_customer_service.html/comment-page-1#comment-228572 smstextnews Fri, 29 Aug 2008 09:15:09 +0000 http://www.smstextnews.com/?p=8778#comment-228572 Impressive...<br><br>2008/8/29 Disqus <> Impressive…

2008/8/29 Disqus <>

]]> By: Richard http://www.mobileindustryreview.com/2008/08/orange_is_committed_to_providing_excellent_customer_service.html/comment-page-1#comment-228571 Richard Fri, 29 Aug 2008 09:05:51 +0000 http://www.smstextnews.com/?p=8778#comment-228571 More examples of "Orange Response" they seem to have been active for a couple of months:<br><a href="http://forums.macrumors.com/showthread.php?t=522901">http://forums.macrumors.com/showthread.php?t=52...</a><br><a href="http://www.techsupportforum.com/networking-forum/modems-cable-dsl-satellite/274598-icon-225-really-really-slow.html">http://www.techsupportforum.com/networking-foru...</a><br><a href="http://www.wirelessforums.org/members/orange-response-10285.html">http://www.wirelessforums.org/members/orange-re...</a><br><a href="http://www.digitalspy.co.uk/forums/showthread.php?t=847363">http://www.digitalspy.co.uk/forums/showthread.p...</a><br><a href="http://www.whatmobile.net/forumvb/showthread.php?p=255209">http://www.whatmobile.net/forumvb/showthread.ph...</a> More examples of “Orange Response” they seem to have been active for a couple of months:
http://forums.macrumors.com/showthread.php?t=52…
http://www.techsupportforum.com/networking-foru…
http://www.wirelessforums.org/members/orange-re…
http://www.digitalspy.co.uk/forums/showthread.p…
http://www.whatmobile.net/forumvb/showthread.ph…

]]> By: smstextnews http://www.mobileindustryreview.com/2008/08/orange_is_committed_to_providing_excellent_customer_service.html/comment-page-1#comment-228570 smstextnews Fri, 29 Aug 2008 08:24:05 +0000 http://www.smstextnews.com/?p=8778#comment-228570 Oh look! Very cool! Oh look! Very cool!

]]> By: Susan http://www.mobileindustryreview.com/2008/08/orange_is_committed_to_providing_excellent_customer_service.html/comment-page-1#comment-228569 Susan Fri, 29 Aug 2008 08:11:17 +0000 http://www.smstextnews.com/?p=8778#comment-228569 Hi there,<br><br>I work for Orange and might be able to help. Really sorry to hear of your bad CS experience.<br><br>If you drop me an email with your contact details to 'customer.services@orange.co.uk' with 'Susan Orange Response' in the title I will give you a call to see if I can help.<br><br>Thanks,<br><br>Susan<br><br>Orange Response Hi there,

I work for Orange and might be able to help. Really sorry to hear of your bad CS experience.

If you drop me an email with your contact details to 'customer.services@orange.co.uk' with 'Susan Orange Response' in the title I will give you a call to see if I can help.

Thanks,

Susan

Orange Response

]]> By: jimwild http://www.mobileindustryreview.com/2008/08/orange_is_committed_to_providing_excellent_customer_service.html/comment-page-1#comment-228555 jimwild Thu, 28 Aug 2008 22:09:39 +0000 http://www.smstextnews.com/?p=8778#comment-228555 Dont get me started on Orange. The best thing they ever did was let me terminate my contact early, ironic really. Dont get me started on Orange. The best thing they ever did was let me terminate my contact early, ironic really.

]]> By: smstextnews http://www.mobileindustryreview.com/2008/08/orange_is_committed_to_providing_excellent_customer_service.html/comment-page-1#comment-228533 smstextnews Thu, 28 Aug 2008 16:36:11 +0000 http://www.smstextnews.com/?p=8778#comment-228533 Agreed<br><br>2008/8/28 Disqus <> Agreed

2008/8/28 Disqus <>

]]> By: James Whatley http://www.mobileindustryreview.com/2008/08/orange_is_committed_to_providing_excellent_customer_service.html/comment-page-1#comment-228532 James Whatley Thu, 28 Aug 2008 16:33:07 +0000 http://www.smstextnews.com/?p=8778#comment-228532 That's just it though - the 6500 slide is *hardly* an upgrade... That's just it though – the 6500 slide is *hardly* an upgrade…

]]> By: Barry-Jon http://www.mobileindustryreview.com/2008/08/orange_is_committed_to_providing_excellent_customer_service.html/comment-page-1#comment-228528 Barry-Jon Thu, 28 Aug 2008 15:48:16 +0000 http://www.smstextnews.com/?p=8778#comment-228528 I'm sorry but tied and loyal are not the same thing. You had no choice but to pay your bills and you did it in return for a service that until now you felt was worth the money. That's not loyalty. I'm sorry but tied and loyal are not the same thing. You had no choice but to pay your bills and you did it in return for a service that until now you felt was worth the money. That's not loyalty.

]]> By: Kip Hakes http://www.mobileindustryreview.com/2008/08/orange_is_committed_to_providing_excellent_customer_service.html/comment-page-1#comment-228526 Kip Hakes Thu, 28 Aug 2008 15:44:35 +0000 http://www.smstextnews.com/?p=8778#comment-228526 Well - i've (more precisely my partner) have had some success with Orange. Ewan posted a story about her not being able to make calls to landlines. She complained rather heavyly, and Orange promised to work on the fault, she receieved a phone call, each day, same person, explaining exactly where they were with the fault. Yesterday, they called and confirmed that it was fixed, and indeed it is. Personally i'm not a fan... She's on a Well – i've (more precisely my partner) have had some success with Orange. Ewan posted a story about her not being able to make calls to landlines. She complained rather heavyly, and Orange promised to work on the fault, she receieved a phone call, each day, same person, explaining exactly where they were with the fault. Yesterday, they called and confirmed that it was fixed, and indeed it is. Personally i'm not a fan… She's on a

]]> By: Charlie http://www.mobileindustryreview.com/2008/08/orange_is_committed_to_providing_excellent_customer_service.html/comment-page-1#comment-252814 Charlie Thu, 28 Aug 2008 15:44:00 +0000 http://www.smstextnews.com/?p=8778#comment-252814 I was with 3 when they first came out (largely due to the attraction of a plan with unlimited text messages, which was not heard of at that time), but found their customer service almost as appalling as Orange's! I think, all things considerd, I would rather pay a little more and rest safe in the knowledge that were I to have a problem, someone out there will listen, give a damn, and help me get it resolved. :-) I was with 3 when they first came out (largely due to the attraction of a plan with unlimited text messages, which was not heard of at that time), but found their customer service almost as appalling as Orange’s!

I think, all things considerd, I would rather pay a little more and rest safe in the knowledge that were I to have a problem, someone out there will listen, give a damn, and help me get it resolved. :-)

]]> By: MarkW http://www.mobileindustryreview.com/2008/08/orange_is_committed_to_providing_excellent_customer_service.html/comment-page-1#comment-228525 MarkW Thu, 28 Aug 2008 15:33:13 +0000 http://www.smstextnews.com/?p=8778#comment-228525 I'd have to agree. Even though I'm a 3 fan and generally a happy customer, it seems increasingly clear there's only VF that gives any kind of damn for its reputation. You get what you pay for. I'd have to agree. Even though I'm a 3 fan and generally a happy customer, it seems increasingly clear there's only VF that gives any kind of damn for its reputation. You get what you pay for.

]]> By: smstextnews http://www.mobileindustryreview.com/2008/08/orange_is_committed_to_providing_excellent_customer_service.html/comment-page-1#comment-228523 smstextnews Thu, 28 Aug 2008 15:23:13 +0000 http://www.smstextnews.com/?p=8778#comment-228523 Do look at 3; however Vodafone's Forum team are the dogs, as the phrase<br>goes. You do pay for it though.<br><br>2008/8/28 Disqus <> Do look at 3; however Vodafone's Forum team are the dogs, as the phrase
goes. You do pay for it though.

2008/8/28 Disqus <>

]]> By: Charlie http://www.mobileindustryreview.com/2008/08/orange_is_committed_to_providing_excellent_customer_service.html/comment-page-1#comment-228522 Charlie Thu, 28 Aug 2008 15:18:56 +0000 http://www.smstextnews.com/?p=8778#comment-228522 Yes, I'm becoming more and more persuaded that Voda are indeed the way forward :) Yes, I'm becoming more and more persuaded that Voda are indeed the way forward :)

]]> By: smstextnews http://www.mobileindustryreview.com/2008/08/orange_is_committed_to_providing_excellent_customer_service.html/comment-page-1#comment-228519 smstextnews Thu, 28 Aug 2008 14:52:30 +0000 http://www.smstextnews.com/?p=8778#comment-228519 Alas you tend to get this kind of aftertaste from most operators. It's only<br>Voda with the safety net of the Forum Intervention Team who you can rely on.<br><br><br>2008/8/28 Disqus <> Alas you tend to get this kind of aftertaste from most operators. It's only
Voda with the safety net of the Forum Intervention Team who you can rely on.

2008/8/28 Disqus <>

]]> By: MarkW http://www.mobileindustryreview.com/2008/08/orange_is_committed_to_providing_excellent_customer_service.html/comment-page-1#comment-228518 MarkW Thu, 28 Aug 2008 14:40:52 +0000 http://www.smstextnews.com/?p=8778#comment-228518 I do feel for you Charlie. The frustration of this situation is appalling. However, I'm frankly not surprised. I was with Orange for almost ten years when I moved over to 3UK. Did Orange give 'le toss' that I was leaving. Nope. Just offered me a terrible upgrade. They seemed sure that 3 would let me down and I'd be back. Not on your nelly!<br><br>I joined Orange when they were the new kid on the block, with a shiny new digital network, and they were excellent in all things. Then they were sold to the French............ Great wine, cheese, cassoulet and beautiful mediaeval towns - sh1t customer service. I do feel for you Charlie. The frustration of this situation is appalling. However, I'm frankly not surprised. I was with Orange for almost ten years when I moved over to 3UK. Did Orange give 'le toss' that I was leaving. Nope. Just offered me a terrible upgrade. They seemed sure that 3 would let me down and I'd be back. Not on your nelly!

I joined Orange when they were the new kid on the block, with a shiny new digital network, and they were excellent in all things. Then they were sold to the French………… Great wine, cheese, cassoulet and beautiful mediaeval towns – sh1t customer service.

]]> By: Charlie http://www.mobileindustryreview.com/2008/08/orange_is_committed_to_providing_excellent_customer_service.html/comment-page-1#comment-252813 Charlie Thu, 28 Aug 2008 14:37:00 +0000 http://www.smstextnews.com/?p=8778#comment-252813 I've been paying £40-50 a month for two years, so in my mind that does make me a loyal customer, not to mention that (until recently!) I had promoted and recommened Orange as a good company to friends and family, some of whom switched to them on my recommendation. I rather wish I hadn't now! I’ve been paying £40-50 a month for two years, so in my mind that does make me a loyal customer, not to mention that (until recently!) I had promoted and recommened Orange as a good company to friends and family, some of whom switched to them on my recommendation. I rather wish I hadn’t now!

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