Comments on: Help! How should I investigate my dropped calls problem? http://www.mobileindustryreview.com/2008/09/help_how_should_i_investigate_my_dropped_calls_problem.html Daily news and opinion for 250,000 industry executives and mobile fanatics Mon, 22 Mar 2010 15:05:22 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: ADSL Viettel http://www.mobileindustryreview.com/2008/09/help_how_should_i_investigate_my_dropped_calls_problem.html/comment-page-1#comment-248726 ADSL Viettel Sat, 05 Dec 2009 22:07:14 +0000 http://www.smstextnews.com/?p=9849#comment-248726 Thanks, just what I was looking for. Thanks so much… Thanks, just what I was looking for. Thanks so much…

]]> By: ADSL Viettel http://www.mobileindustryreview.com/2008/09/help_how_should_i_investigate_my_dropped_calls_problem.html/comment-page-1#comment-248499 ADSL Viettel Sat, 05 Dec 2009 16:07:14 +0000 http://www.smstextnews.com/?p=9849#comment-248499 Thanks, just what I was looking for. Thanks so much… Thanks, just what I was looking for. Thanks so much…

]]> By: gargouri2001 http://www.mobileindustryreview.com/2008/09/help_how_should_i_investigate_my_dropped_calls_problem.html/comment-page-1#comment-230231 gargouri2001 Tue, 14 Oct 2008 16:44:43 +0000 http://www.smstextnews.com/?p=9849#comment-230231 Nice write up and blog , Thanks for sharing all those good info<br><br>best regards<br>John<br><a href="http://thenewsempire.com/Technologies/">http://thenewsempire.com/Technologies/</a> Nice write up and blog , Thanks for sharing all those good info

best regards
John
http://thenewsempire.com/Technologies/

]]> By: Bernard http://www.mobileindustryreview.com/2008/09/help_how_should_i_investigate_my_dropped_calls_problem.html/comment-page-1#comment-229823 Bernard Wed, 01 Oct 2008 10:43:02 +0000 http://www.smstextnews.com/?p=9849#comment-229823 @mike42 Wow! I really like that idea. I think I will be trying that next time I have to talk to a CS phoneline<br><br>"Hello, I don't speak English well. I am from Ireland. I want to talk to some person in Irish."<br><br>Good one. @mike42 Wow! I really like that idea. I think I will be trying that next time I have to talk to a CS phoneline

“Hello, I don't speak English well. I am from Ireland. I want to talk to some person in Irish.”

Good one.

]]> By: Bernard http://www.mobileindustryreview.com/2008/09/help_how_should_i_investigate_my_dropped_calls_problem.html/comment-page-1#comment-229824 Bernard Wed, 01 Oct 2008 10:41:40 +0000 http://www.smstextnews.com/?p=9849#comment-229824 Your welcome Ben.<br><br>Regarding the operator firmware version, or not, well I do not know *exactly* what the operator puts into it, other than branding, their services. I don't know if they modify the network interaction.<br><br>Try the PhoNetInfo software it is useful. Keep that device for a few days/weeks and try to establish what you "normally" get. <br><br>Network layouts don't usually change frequently, except for the reason of "making them better" (ahem!).<br><br>If this issue is happening in a high-population area, then there is probably something wrong.<br><br>Keep an eye on Cell ID, if that changes frequently *and you do not move your location* (a high number of times a day) then something is not right.<br><br>End game: It can be difficult to find the issue. Keep notice of these things and it can help.<br><br>Hope that helps.<br><br>bernard<br><br>NB: All my own thoughts and opinions. Your welcome Ben.

Regarding the operator firmware version, or not, well I do not know *exactly* what the operator puts into it, other than branding, their services. I don't know if they modify the network interaction.

Try the PhoNetInfo software it is useful. Keep that device for a few days/weeks and try to establish what you “normally” get.

Network layouts don't usually change frequently, except for the reason of “making them better” (ahem!).

If this issue is happening in a high-population area, then there is probably something wrong.

Keep an eye on Cell ID, if that changes frequently *and you do not move your location* (a high number of times a day) then something is not right.

End game: It can be difficult to find the issue. Keep notice of these things and it can help.

Hope that helps.

bernard

NB: All my own thoughts and opinions.

]]> By: Ben Smith http://www.mobileindustryreview.com/2008/09/help_how_should_i_investigate_my_dropped_calls_problem.html/comment-page-1#comment-229792 Ben Smith Tue, 30 Sep 2008 22:31:45 +0000 http://www.smstextnews.com/?p=9849#comment-229792 Wow - thanks Bernard. Yep I'm using an N82, but not an operator firmware version. I'll give that software a try and follow the other steps you suggest. Wow – thanks Bernard. Yep I'm using an N82, but not an operator firmware version. I'll give that software a try and follow the other steps you suggest.

]]> By: Ben Smith http://www.mobileindustryreview.com/2008/09/help_how_should_i_investigate_my_dropped_calls_problem.html/comment-page-1#comment-229791 Ben Smith Tue, 30 Sep 2008 22:24:13 +0000 http://www.smstextnews.com/?p=9849#comment-229791 Hmmm... I am just down the road in Twickenham... and I don't have any crisps in.<br><br>5G eh? ooooh... Hmmm… I am just down the road in Twickenham… and I don't have any crisps in.

5G eh? ooooh…

]]> By: Mike42 http://www.mobileindustryreview.com/2008/09/help_how_should_i_investigate_my_dropped_calls_problem.html/comment-page-1#comment-229786 Mike42 Tue, 30 Sep 2008 18:41:59 +0000 http://www.smstextnews.com/?p=9849#comment-229786 Just ask to speak to someone in Welsh - you get a UK rep every time ;-) Just ask to speak to someone in Welsh – you get a UK rep every time ;-)

]]> By: smstextnews http://www.mobileindustryreview.com/2008/09/help_how_should_i_investigate_my_dropped_calls_problem.html/comment-page-1#comment-229783 smstextnews Tue, 30 Sep 2008 16:24:17 +0000 http://www.smstextnews.com/?p=9849#comment-229783 And watch out for the RPC* issue<br><br><br><br>(* Rat-Piss-Cables -- thanks Mike)<br><br>2008/9/30 Disqus <> And watch out for the RPC* issue

(* Rat-Piss-Cables — thanks Mike)

2008/9/30 Disqus <>

]]> By: Bernard http://www.mobileindustryreview.com/2008/09/help_how_should_i_investigate_my_dropped_calls_problem.html/comment-page-1#comment-229782 Bernard Tue, 30 Sep 2008 16:19:37 +0000 http://www.smstextnews.com/?p=9849#comment-229782 Hi Will,<br><br>Wow, 5G! *cough*clueless*cough*. I don't think I have to say much about that.<br><br>Regarding the crisp bag: if you eat all the crisps, hold the bag up to the phone and point it out the window, the metal crisp bag *may* act as an antenna. <br><br>Then again, maybe it won't.<br><br>If a number of subscribers have the same issue in an area, 2-3Km radius, then it could be an issue with that area.<br><br>But as Mike42 mentioned below, there are alot of reasons why this issue could be happening.<br><br>The best thing is: continue to call support, and escalate it if necessary. When people can't spend their money on the operators networks, the operator looses revenue. They don't want that.<br><br>Again..to reiterate:<br><br>NB: This comment is my own. I thought it up. All of these thoughts are my own, and not those of anyone else. Hi Will,

Wow, 5G! *cough*clueless*cough*. I don't think I have to say much about that.

Regarding the crisp bag: if you eat all the crisps, hold the bag up to the phone and point it out the window, the metal crisp bag *may* act as an antenna.

Then again, maybe it won't.

If a number of subscribers have the same issue in an area, 2-3Km radius, then it could be an issue with that area.

But as Mike42 mentioned below, there are alot of reasons why this issue could be happening.

The best thing is: continue to call support, and escalate it if necessary. When people can't spend their money on the operators networks, the operator looses revenue. They don't want that.

Again..to reiterate:

NB: This comment is my own. I thought it up. All of these thoughts are my own, and not those of anyone else.

]]> By: Mike42 http://www.mobileindustryreview.com/2008/09/help_how_should_i_investigate_my_dropped_calls_problem.html/comment-page-1#comment-229772 Mike42 Tue, 30 Sep 2008 14:51:16 +0000 http://www.smstextnews.com/?p=9849#comment-229772 Also, even if you have a benchmark of god performance, sometimes ongoing network optimisation means where you had good coverage, due to a site reorientation, change in RF parameters etc can have a detrimental effect on some users. Networks are engineered for overall quality, not for your front room. It may be that due to an increase in users complaining elsewhere nearby, the sight was tweaked to meet their needs but has robbed you of what was marginal but workable coverage. The life of an RF engineer is a study in professional compromises.<br><br>Or you could (and IMHO this is most likely) have a bung handset. All phones and software builds have differing RF performance (a major network I know of withheld a popular handset for months recently because they were unhappy with the RF performance. Their competitors were not so cautious, and suffered massive handset returns as a result).<br><br>Go back to a handset you are happy with for a few days and see if there's a change. If so, return the new one you have. If not, pursue the "my mobile site's knackered" line. Might be a pidgeon's built a nest in the antenna or a rat's eaten the waterproof tape on the 7/16th connectors and water's got into the feeder. Or any one of a thousand possible physical causes. I once visited a dead site, to find a few hundred rats had eaten their way in through the unused cable glands and were happily snuggling up to (and weeing on) the nice warm BTS. <br><br>Too much rat wee = poor coverage.<br><br>/m Also, even if you have a benchmark of god performance, sometimes ongoing network optimisation means where you had good coverage, due to a site reorientation, change in RF parameters etc can have a detrimental effect on some users. Networks are engineered for overall quality, not for your front room. It may be that due to an increase in users complaining elsewhere nearby, the sight was tweaked to meet their needs but has robbed you of what was marginal but workable coverage. The life of an RF engineer is a study in professional compromises.

Or you could (and IMHO this is most likely) have a bung handset. All phones and software builds have differing RF performance (a major network I know of withheld a popular handset for months recently because they were unhappy with the RF performance. Their competitors were not so cautious, and suffered massive handset returns as a result).

Go back to a handset you are happy with for a few days and see if there's a change. If so, return the new one you have. If not, pursue the “my mobile site's knackered” line. Might be a pidgeon's built a nest in the antenna or a rat's eaten the waterproof tape on the 7/16th connectors and water's got into the feeder. Or any one of a thousand possible physical causes. I once visited a dead site, to find a few hundred rats had eaten their way in through the unused cable glands and were happily snuggling up to (and weeing on) the nice warm BTS.

Too much rat wee = poor coverage.

/m

]]> By: smstextnews http://www.mobileindustryreview.com/2008/09/help_how_should_i_investigate_my_dropped_calls_problem.html/comment-page-1#comment-229769 smstextnews Tue, 30 Sep 2008 14:07:12 +0000 http://www.smstextnews.com/?p=9849#comment-229769 Nice one Bernard<br><br>2008/9/30 Disqus <> Nice one Bernard

2008/9/30 Disqus <>

]]> By: Ben Smith http://www.mobileindustryreview.com/2008/09/help_how_should_i_investigate_my_dropped_calls_problem.html/comment-page-1#comment-229768 Ben Smith Tue, 30 Sep 2008 14:02:10 +0000 http://www.smstextnews.com/?p=9849#comment-229768 Thanks Stefan - it certainly did have a few apps running... MFE, Shozu, Jaiku to name a few. I'll give it a try.<br><br>Ben Thanks Stefan – it certainly did have a few apps running… MFE, Shozu, Jaiku to name a few. I'll give it a try.

Ben

]]> By: constantine http://www.mobileindustryreview.com/2008/09/help_how_should_i_investigate_my_dropped_calls_problem.html/comment-page-1#comment-229766 constantine Tue, 30 Sep 2008 12:26:50 +0000 http://www.smstextnews.com/?p=9849#comment-229766 Make sure you are not accessing both the circuit and packet switch network, by that I mean make sure you have no applications accessing the internet. Use only voice. I've had this problem happen to me as well, same device as you too, hmmm. Make sure you are not accessing both the circuit and packet switch network, by that I mean make sure you have no applications accessing the internet. Use only voice. I've had this problem happen to me as well, same device as you too, hmmm.

]]> By: Ben Smith http://www.mobileindustryreview.com/2008/09/help_how_should_i_investigate_my_dropped_calls_problem.html/comment-page-1#comment-229763 Ben Smith Tue, 30 Sep 2008 12:04:52 +0000 http://www.smstextnews.com/?p=9849#comment-229763 I might give it a try... Unfortunately with Three the CS lottery makes me more inclined to ask here first :-) I might give it a try… Unfortunately with Three the CS lottery makes me more inclined to ask here first :-)

]]> By: Ben Smith http://www.mobileindustryreview.com/2008/09/help_how_should_i_investigate_my_dropped_calls_problem.html/comment-page-1#comment-229762 Ben Smith Tue, 30 Sep 2008 12:04:15 +0000 http://www.smstextnews.com/?p=9849#comment-229762 No - N82, generic firmware. No – N82, generic firmware.

]]> By: patrick30 http://www.mobileindustryreview.com/2008/09/help_how_should_i_investigate_my_dropped_calls_problem.html/comment-page-1#comment-229758 patrick30 Tue, 30 Sep 2008 11:30:10 +0000 http://www.smstextnews.com/?p=9849#comment-229758 iIve been having the same problem for nearly 2 weeks now with my previously reliable n95, always saying network busy but only at my home address when i go to work its all fine, Three are investigating but I don't expect them to rush!!!! iIve been having the same problem for nearly 2 weeks now with my previously reliable n95, always saying network busy but only at my home address when i go to work its all fine, Three are investigating but I don't expect them to rush!!!!

]]> By: TerenceEden http://www.mobileindustryreview.com/2008/09/help_how_should_i_investigate_my_dropped_calls_problem.html/comment-page-1#comment-229750 TerenceEden Tue, 30 Sep 2008 10:01:16 +0000 http://www.smstextnews.com/?p=9849#comment-229750 Ring up and ask. Your network provider should be able to see if calls are dropping (vs being hung up). They should also be able to see if it's a signal problem or a handset problem. Ring up and ask. Your network provider should be able to see if calls are dropping (vs being hung up). They should also be able to see if it's a signal problem or a handset problem.

]]> By: simonmaddox http://www.mobileindustryreview.com/2008/09/help_how_should_i_investigate_my_dropped_calls_problem.html/comment-page-1#comment-229749 simonmaddox Tue, 30 Sep 2008 09:53:53 +0000 http://www.smstextnews.com/?p=9849#comment-229749 Is this "new handset" an iPhone 3G? (using the simcard unlock trick, of course)<br><br>I have similar issues on O2 with mine... Is this “new handset” an iPhone 3G? (using the simcard unlock trick, of course)

I have similar issues on O2 with mine…

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