Comments on: Nokia Maps SMS billing issue with Nokia Care[less]

By: flv to dvd

flv to dvd — Fri, 20 Feb 2009 11:41:36 +0000

It's a good idea.

By: flv to dvd

flv to dvd — Fri, 20 Feb 2009 05:41:36 +0000

It's a good idea.

By: Ray1

Ray1 — Thu, 16 Oct 2008 10:35:09 +0000

Hi Ben, Ewan, thanks for this. The customer has been in touch with me. We are dealing with this as we speak and hope to
resolve his issues soonest.

Ray

By: Ray1

Ray1 — Thu, 16 Oct 2008 09:35:09 +0000

Hi Ben, thanks for this. The customer has been in touch with me, his
name is Kip Hakes. We are dealing with this as we speak and hope to
resolve his issues soonest.

Ray Haddow
Snr Manager
ray.haddow@nokia.com

Nokia UK Limited registered in England & Wales
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By: smstextnews

smstextnews — Wed, 15 Oct 2008 23:59:13 +0000

I forwarded it!

2008/10/16 Disqus <>

By: Ben Smith

Ben Smith — Wed, 15 Oct 2008 23:38:26 +0000

Ray,

That's awesome - thanks for picking this up. We can't see your e-mail address via the Disqus comments system so if you e-mail ewan@mobileindustryreview.com we'll hook you up with the customer in question.

Cheers!

By: Ray1

Ray1 — Wed, 15 Oct 2008 17:22:38 +0000

Hi guys, my name is Ray, I work for Nokia and have read your post with interest. I'm not a Nokia Maps expert so I can't answer this question here, But I would like to try to help if I can. Ewan, it would be great if your reader would contact me directly via email and I'll see what I can do. (At least I can get some questions answered by some of my colleagues.) Nokia Maps is a great service and the Nokia maps team are really enthusiatic. The more feedback we get on the service, the better we can make it. So please contact me and we can take it from there.
Cheers
Ray

By: smstextnews

smstextnews — Wed, 15 Oct 2008 15:57:29 +0000

Good feedback John

2008/10/15 Disqus <>

By: JOhn

JOhn — Wed, 15 Oct 2008 15:31:17 +0000

I'd suggest he phones his operator up, and give them the apporx time that the message hit his phone(billl), and ask them to tell him who the aggregator is that sent them. I recall its Mobile 365. Then start harassing them to get the service fixed.