Comments on: 3UK spoof’s T-Mobile UK’s hand-up-cow’s-arse commercial

By: JamesVincent

JamesVincent — Sun, 23 Nov 2008 18:45:25 +0000

I love the ad!

By: kevx

kevx — Sun, 23 Nov 2008 13:45:25 +0000

I love the ad!

By: kevx

kevx — Sun, 23 Nov 2008 12:45:25 +0000

I love the ad!

By: Mike42

Mike42 — Fri, 21 Nov 2008 20:11:20 +0000

I've given up listening to people bagging customer service at any mobile network or broadband provider.

The only source to trust is the likes of Which?. They analyze thousands of items of feedback, adjust for all sorts of biases, and then give out bouquets and brickbats accordingly.

Individual problems, even writ large in forae like this, sound great and are a vent for upset folk, and may, in exceptional circumstances may lead, long-term, to improvements.

.....but in the big picture only population-base statistics mean anything.

By: DanLane

DanLane — Fri, 21 Nov 2008 17:17:15 +0000

Cheers, it's more annoying that the first two people I spoke to said they'd done it but obviously hadn't.

But y'know… I really shouldn't have to make a call in the first place… Essentially T-Mobile sold me a device that has a button labeled “CANCEL ALL DIVERTS”… and that button is broken!

By: worldofnokia

worldofnokia — Fri, 21 Nov 2008 17:10:11 +0000

il see who i can feed that back to at the company when i get back to work tomorrow. should not take 3 calls to cancel diverts

By: DanLane

DanLane — Fri, 21 Nov 2008 17:07:02 +0000

Yeah, but it's not the handset's fault, most operators in the UK ignore standard GSM divert cancel codes. Presumably this is to lower support overhead when people accidentally turn their diverts off.. but that seems like a weak excuse to me.

By: worldofnokia

worldofnokia — Fri, 21 Nov 2008 17:03:56 +0000

wow that is bad. Was it on the G1?

By: DanLane

DanLane — Fri, 21 Nov 2008 16:40:12 +0000

Three's customer support is bad.. but is it really any worse than anyone elses? I had to call T-Mobile THREE times on Wednesday to get my diverts disabled. Three phone calls to get the operator to do something that, by GSM standards, I should be able to do myself but am not.

As mobile geeks we are at the mercy of imbeciles!

By: worldofnokia

worldofnokia — Fri, 21 Nov 2008 15:48:47 +0000

heh i like the bit at the end 'We dont expect our customers to put their hand up a cow's backside to find a great deal'

They just expect us to stick our hand up there when we try and find better customer service for that Â£27 a month and no matter how hard you look you would be best speaking to the cow than 333.

By: DanLane

DanLane — Fri, 21 Nov 2008 15:26:24 +0000

I want to take out a second Three contract just to encourage more of this sort of thing.

By: Ewan @ MIR

Ewan @ MIR — Fri, 21 Nov 2008 15:14:52 +0000

[Blog] 3UK spoof's T-Mobile UK's hand-up-cow's-arse commercial: Heh. Got a moment? I've got a Youtube video for ... http://s3nt.com/amq3

[Original tweet, Topsy page]

By: Ewan @ MIR

Ewan @ MIR — Fri, 21 Nov 2008 10:14:52 +0000

[Blog] 3UK spoof’s T-Mobile UK’s hand-up-cow’s-arse commercial: Heh.

Got a moment?

I’ve got a Youtube video for … http://s3nt.com/amq3