Comments on: Initial details on 3′s new ‘Facebook Phone’

By: Ewan

Ewan — Thu, 13 Nov 2008 18:24:24 +0000

It's all about economics — it's cheap as chips. I reckon — unfortunately — if you want consistently GOOD customer service, you need to swap networks. 3 isn't configured to offer Voda levels.

3 have made a commercial decision to NOT speak with you. Pretty shocking stuff, but actually, when you get down to it — it's cash related.

By: Kip Hakes

Kip Hakes — Thu, 13 Nov 2008 18:21:29 +0000

Yes – but cheap doesn't mean you shouldn't be able to speak to anyone surely?

Three seem massively keen to push their PAYG product, and it IS good – don't get me wrong – but it is fundamently flawed when you can't actually get customer service. No matter how much money I chuck onto my dongle – I am a customer – and expect service.

By: Ewan

Ewan — Thu, 13 Nov 2008 18:15:00 +0000

There's a reason Vodafone put you through to a British person in a British call centre within 3 rings… and it's an extra few zeros on the end of your bill

I reckon they've got it about right. I know when I phone up and speak to the 3 Indian Call Centre chaps that … well… it's cheap, innit?

By: Kip Hakes

Kip Hakes — Thu, 13 Nov 2008 18:00:48 +0000

Looks very impressive, specially for Facebook nuts – but what about Twitter?? Can you also ask the man from Three how the hell PAYG customers talk to humans – http://kiphakes.com/?p=67

By: Ewan

Ewan — Thu, 13 Nov 2008 17:53:29 +0000

That's good feedback Stefan, we'll focus on that. Tomorrow I think it'll be more about a chap talking about it — we'll hopefully get a look at the device too, but expect more in-depth stuff later on.

By: Constantine

Constantine — Thu, 13 Nov 2008 17:50:08 +0000

Can't wait to see the full MIR show on this handset! Now I love the crew, but please please please focus on the UI and UX of the device.

Ideally copy this format and give us a COMPLETE over view of the hardware and more importantly, software: http://www.phonescoop.com/articles/article.php?...

By: Ewan @ MIR

Ewan @ MIR — Thu, 13 Nov 2008 13:24:24 +0000

It's all about economics — it's cheap as chips. I reckon — unfortunately — if you want consistently GOOD customer service, you need to swap networks. 3 isn't configured to offer Voda levels.

3 have made a commercial decision to NOT speak with you. Pretty shocking stuff, but actually, when you get down to it — it's cash related.

By: Kip Hakes

Kip Hakes — Thu, 13 Nov 2008 13:21:29 +0000

Yes – but cheap doesn't mean you shouldn't be able to speak to anyone surely?

By: Ewan @ MIR

Ewan @ MIR — Thu, 13 Nov 2008 13:15:00 +0000

There's a reason Vodafone put you through to a British person in a British call centre within 3 rings… and it's an extra few zeros on the end of your bill

I reckon they've got it about right. I know when I phone up and speak to the 3 Indian Call Centre chaps that … well… it's cheap, innit?

By: Kip Hakes

Kip Hakes — Thu, 13 Nov 2008 13:00:48 +0000

Looks very impressive, specially for Facebook nuts – but what about Twitter?? Can you also ask the man from Three how the hell PAYG customers talk to humans – http://kiphakes.com/?p=67

By: Ewan @ MIR

Ewan @ MIR — Thu, 13 Nov 2008 12:53:29 +0000

By: constantine

constantine — Thu, 13 Nov 2008 12:50:08 +0000

By: Ewan @ MIR

Ewan @ MIR — Thu, 13 Nov 2008 12:24:24 +0000

It's all about economics — it's cheap as chips. I reckon — unfortunately — if you want consistently GOOD customer service, you need to swap networks. 3 isn't configured to offer Voda levels.

3 have made a commercial decision to NOT speak with you. Pretty shocking stuff, but actually, when you get down to it — it's cash related.

By: Kip Hakes

Kip Hakes — Thu, 13 Nov 2008 12:21:29 +0000

Yes – but cheap doesn't mean you shouldn't be able to speak to anyone surely?

By: Ewan @ MIR

Ewan @ MIR — Thu, 13 Nov 2008 12:15:00 +0000

There's a reason Vodafone put you through to a British person in a British call centre within 3 rings… and it's an extra few zeros on the end of your bill

I reckon they've got it about right. I know when I phone up and speak to the 3 Indian Call Centre chaps that … well… it's cheap, innit?

By: Kip Hakes

Kip Hakes — Thu, 13 Nov 2008 12:00:48 +0000

Looks very impressive, specially for Facebook nuts – but what about Twitter?? Can you also ask the man from Three how the hell PAYG customers talk to humans – http://kiphakes.com/?p=67

By: Ewan @ MIR

Ewan @ MIR — Thu, 13 Nov 2008 11:53:29 +0000

By: constantine

constantine — Thu, 13 Nov 2008 11:50:08 +0000