Comments on: Has anyone tried Lyca Mobile? http://www.mobileindustryreview.com/2008/12/has_anyone_tried_lyca_mobile.html Daily news and opinion for 250,000 industry executives and mobile fanatics Wed, 15 Feb 2012 14:01:00 +0100 hourly 1 http://wordpress.org/?v=3.3.1 By: Anonymous http://www.mobileindustryreview.com/2008/12/has_anyone_tried_lyca_mobile.html/comment-page-1#comment-259956 Anonymous Mon, 09 Jan 2012 15:43:00 +0000 http://www.mobileindustryreview.com/2008/12/has_anyone_tried_lyca_mobile.html#comment-259956 Lycamobile has the worst customer service one can imagine. Totally at sea and unable to resolve a simple problem, ie. why its ridiculous website rejects every attempt to use one of several credit or debit cards to benefit their silly outfit with an automatic top-up mandate! The untrained customers services staff keep repeating 'your bank didn't accept it' when the bank insists that even a rejected transaction will show up in their system. And a call-back from a supervisor  -  forget it because it never happens! Lycamobile has the worst customer service one can imagine. Totally at sea and unable to resolve a simple problem, ie. why its ridiculous website rejects every attempt to use one of several credit or debit cards to benefit their silly outfit with an automatic top-up mandate! The untrained customers services staff keep repeating ‘your bank didn’t accept it’ when the bank insists that even a rejected transaction will show up in their system. And a call-back from a supervisor  -  forget it because it never happens!

]]> By: Haps http://www.mobileindustryreview.com/2008/12/has_anyone_tried_lyca_mobile.html/comment-page-1#comment-252204 Haps Thu, 12 Aug 2010 18:47:30 +0000 http://www.mobileindustryreview.com/2008/12/has_anyone_tried_lyca_mobile.html#comment-252204 definitely try lebara - call quality is very good and connects first time. customer service is UK based definitely try lebara – call quality is very good and connects first time. customer service is UK based

]]> By: juliet ekejija http://www.mobileindustryreview.com/2008/12/has_anyone_tried_lyca_mobile.html/comment-page-1#comment-253738 juliet ekejija Tue, 20 Jul 2010 21:10:00 +0000 http://www.mobileindustryreview.com/2008/12/has_anyone_tried_lyca_mobile.html#comment-253738 my name is juliet ekejija. my phone number is 07556172269 for past 2 weeks now i have not call or reiceve any call.i am tried of this line pls, help me. julekejija@yahoo.com. 0r 07790232227. my name is juliet ekejija. my phone number is 07556172269 for past 2 weeks now i have not call or reiceve any call.i am tried of this line pls, help me. julekejija@yahoo.com. 0r 07790232227.

]]> By: mrqingang http://www.mobileindustryreview.com/2008/12/has_anyone_tried_lyca_mobile.html/comment-page-1#comment-250728 mrqingang Sat, 24 Apr 2010 17:46:24 +0000 http://www.mobileindustryreview.com/2008/12/has_anyone_tried_lyca_mobile.html#comment-250728 Lycamobile cheating adverting posts!!! Becarefull!<br><br>I bought a £10 of Lycamobile yesterday (23 April 2010) becuase I saw a big post at top of a shop window says buy £10 get £6 free calls. When I loaded the £10 credit on my sim, I found there is no £6 free calls, only £10. So I call Lycamobile, they said to me that the offer was ended on March 2010 (this conidtion is wrirtten in very small print at the post, because the post is at top of shop windows, none can read this small prints.<br><br>1. First of all, if Lycamobile know the offers are ended, they should take the posts off from the shop, at the end date. Otherwise is cheating.<br><br>2. Another problem of Lycamobile is they give large amount of free calls, such as buy £20 get £50 free. But they hidden a key fact: the free calls will ended any time Lycamobile wanted. For example I bought a £20 credit on 1 April 2010, They said they will give me £20 free calls, but the free calls will be ended within 30 days. Also they said calls between Lycamobile plus owners are free (on 1 April 2010), now they ended this offer. This is also a cheating adverting, if they offer buyers something, the offer must last at least the £20 card is over. If they can ended the offer at any time, then they can say buy £1 credit, you will get £100 free calls, but after 3 days they ended the offer, what the buyer will get? <br><br>I have report this case to Ofcom and local council fair trade office, and proper to take legal action agaist Lycamobile.<br><br>If anyone has experince as me do the same. Lycamobile cheating adverting posts!!! Becarefull!

I bought a £10 of Lycamobile yesterday (23 April 2010) becuase I saw a big post at top of a shop window says buy £10 get £6 free calls. When I loaded the £10 credit on my sim, I found there is no £6 free calls, only £10. So I call Lycamobile, they said to me that the offer was ended on March 2010 (this conidtion is wrirtten in very small print at the post, because the post is at top of shop windows, none can read this small prints.

1. First of all, if Lycamobile know the offers are ended, they should take the posts off from the shop, at the end date. Otherwise is cheating.

2. Another problem of Lycamobile is they give large amount of free calls, such as buy £20 get £50 free. But they hidden a key fact: the free calls will ended any time Lycamobile wanted. For example I bought a £20 credit on 1 April 2010, They said they will give me £20 free calls, but the free calls will be ended within 30 days. Also they said calls between Lycamobile plus owners are free (on 1 April 2010), now they ended this offer. This is also a cheating adverting, if they offer buyers something, the offer must last at least the £20 card is over. If they can ended the offer at any time, then they can say buy £1 credit, you will get £100 free calls, but after 3 days they ended the offer, what the buyer will get?

I have report this case to Ofcom and local council fair trade office, and proper to take legal action agaist Lycamobile.

If anyone has experince as me do the same.

]]> By: huttonfrank http://www.mobileindustryreview.com/2008/12/has_anyone_tried_lyca_mobile.html/comment-page-1#comment-249332 huttonfrank Mon, 15 Feb 2010 22:57:27 +0000 http://www.mobileindustryreview.com/2008/12/has_anyone_tried_lyca_mobile.html#comment-249332 I changed from Mobileworld (uses T-Mobile)(who will cease in March 2010) to Lycamobile (uses Orange) in Jan 2010.<br>The quality of calls is much better.<br>BUT customer service (in India) is useless. <br>Took them 2 weeks to transfer my number. I had to spend hours on the phone every day.<br>Then my login stopped working. Customer service told me to send them an e-mail, but I can't because their box is full! <br>So I fixed it myself, by re-registering. I changed from Mobileworld (uses T-Mobile)(who will cease in March 2010) to Lycamobile (uses Orange) in Jan 2010.
The quality of calls is much better.
BUT customer service (in India) is useless.
Took them 2 weeks to transfer my number. I had to spend hours on the phone every day.
Then my login stopped working. Customer service told me to send them an e-mail, but I can't because their box is full!
So I fixed it myself, by re-registering.

]]> By: Senthil http://www.mobileindustryreview.com/2008/12/has_anyone_tried_lyca_mobile.html/comment-page-1#comment-253604 Senthil Mon, 15 Feb 2010 09:48:00 +0000 http://www.mobileindustryreview.com/2008/12/has_anyone_tried_lyca_mobile.html#comment-253604 NEVER BUY A LYCA .... RANDOMLY THEY OVERCHAGRE YOUR NORMAL CALLS AS PREMIUM CALLS. YOU WILL NEVER GET THIER CUSTOMER SERVICE CONNECTIVITY. NEVER BUY A LYCA …. RANDOMLY THEY OVERCHAGRE YOUR NORMAL CALLS AS PREMIUM CALLS. YOU WILL NEVER GET THIER CUSTOMER SERVICE CONNECTIVITY.

]]> By: natpagayonan http://www.mobileindustryreview.com/2008/12/has_anyone_tried_lyca_mobile.html/comment-page-1#comment-244459 natpagayonan Wed, 05 Aug 2009 16:48:09 +0000 http://www.mobileindustryreview.com/2008/12/has_anyone_tried_lyca_mobile.html#comment-244459 Thank God I didn’t immediately transfer my O2 number to Lyca. This Lycamobile is rubbish. I was using an O2 Your Country PAYG sim which I load £30/month to get 200min free international calls to more than 200 countries. Then I tried the Lyca sim. I loaded the Lyca sim (bought from 99P store) with £20. I was attracted by their flat rate of 10p/10p call/text rates to my country and free call/text to another Lyca mobile which my wife is also using here in UK. They always cut my call after less than 2 minutes and when I try to call again to any number the network is already busy with no chance to call or even. You have to wait for 10 minutes to be able to call again just to be cut again. I tried calling their customer service number many times but I only wasted my time, it’s either the netwrok is busy or nobody answers. I’m not surprised actually how bad the customer service is knowing that Lyca is using the Orange network and is probably owned by Orange group. Two years ago, I moved from Orange monthly paid subscriber to O2 PAYG Your Country Sim because of very bad experience with Orange despite of the fact that I was paying direct debit like £80 per month for all my calls. This Lyca Mobile is so ambitious to get the most number of ethnic subscribers in UK and yet the service and network availability are rubbish. Now I have to try the Lebara and the Nomi sims if they have the same service. My wife is just waiting to use all her Lyca load and will also try the Lebara or Nomi sim. Stay away from this rubbish Lyca company. They are a waste of money and time with worst netwrok availability and customer sevice. Thank God I didn’t immediately transfer my O2 number to Lyca. This Lycamobile is rubbish. I was using an O2 Your Country PAYG sim which I load £30/month to get 200min free international calls to more than 200 countries. Then I tried the Lyca sim. I loaded the Lyca sim (bought from 99P store) with £20. I was attracted by their flat rate of 10p/10p call/text rates to my country and free call/text to another Lyca mobile which my wife is also using here in UK. They always cut my call after less than 2 minutes and when I try to call again to any number the network is already busy with no chance to call or even. You have to wait for 10 minutes to be able to call again just to be cut again. I tried calling their customer service number many times but I only wasted my time, it’s either the netwrok is busy or nobody answers. I’m not surprised actually how bad the customer service is knowing that Lyca is using the Orange network and is probably owned by Orange group. Two years ago, I moved from Orange monthly paid subscriber to O2 PAYG Your Country Sim because of very bad experience with Orange despite of the fact that I was paying direct debit like £80 per month for all my calls. This Lyca Mobile is so ambitious to get the most number of ethnic subscribers in UK and yet the service and network availability are rubbish. Now I have to try the Lebara and the Nomi sims if they have the same service. My wife is just waiting to use all her Lyca load and will also try the Lebara or Nomi sim. Stay away from this rubbish Lyca company. They are a waste of money and time with worst netwrok availability and customer sevice.

]]> By: natpagayonan http://www.mobileindustryreview.com/2008/12/has_anyone_tried_lyca_mobile.html/comment-page-1#comment-239161 natpagayonan Wed, 05 Aug 2009 10:48:09 +0000 http://www.mobileindustryreview.com/2008/12/has_anyone_tried_lyca_mobile.html#comment-239161 Thank God I didn’t immediately transfer my O2 number to Lyca. This Lycamobile is rubbish. I was using an O2 Your Country PAYG sim which I load £30/month to get 200min free international calls to more than 200 countries. Then I tried the Lyca sim. I loaded the Lyca sim (bought from 99P store) with £20. I was attracted by their flat rate of 10p/10p call/text rates to my country and free call/text to another Lyca mobile which my wife is also using here in UK. They always cut my call after less than 2 minutes and when I try to call again to any number the network is already busy with no chance to call or even. You have to wait for 10 minutes to be able to call again just to be cut again. I tried calling their customer service number many times but I only wasted my time, it’s either the netwrok is busy or nobody answers. I’m not surprised actually how bad the customer service is knowing that Lyca is using the Orange network and is probably owned by Orange group. Two years ago, I moved from Orange monthly paid subscriber to O2 PAYG Your Country Sim because of very bad experience with Orange despite of the fact that I was paying direct debit like £80 per month for all my calls. This Lyca Mobile is so ambitious to get the most number of ethnic subscribers in UK and yet the service and network availability are rubbish. Now I have to try the Lebara and the Nomi sims if they have the same service. My wife is just waiting to use all her Lyca load and will also try the Lebara or Nomi sim. Stay away from this rubbish Lyca company. They are a waste of money and time with worst netwrok availability and customer sevice. Thank God I didn’t immediately transfer my O2 number to Lyca. This Lycamobile is rubbish. I was using an O2 Your Country PAYG sim which I load £30/month to get 200min free international calls to more than 200 countries. Then I tried the Lyca sim. I loaded the Lyca sim (bought from 99P store) with £20. I was attracted by their flat rate of 10p/10p call/text rates to my country and free call/text to another Lyca mobile which my wife is also using here in UK. They always cut my call after less than 2 minutes and when I try to call again to any number the network is already busy with no chance to call or even. You have to wait for 10 minutes to be able to call again just to be cut again. I tried calling their customer service number many times but I only wasted my time, it’s either the netwrok is busy or nobody answers. I’m not surprised actually how bad the customer service is knowing that Lyca is using the Orange network and is probably owned by Orange group. Two years ago, I moved from Orange monthly paid subscriber to O2 PAYG Your Country Sim because of very bad experience with Orange despite of the fact that I was paying direct debit like £80 per month for all my calls. This Lyca Mobile is so ambitious to get the most number of ethnic subscribers in UK and yet the service and network availability are rubbish. Now I have to try the Lebara and the Nomi sims if they have the same service. My wife is just waiting to use all her Lyca load and will also try the Lebara or Nomi sim. Stay away from this rubbish Lyca company. They are a waste of money and time with worst netwrok availability and customer sevice.

]]> By: john http://www.mobileindustryreview.com/2008/12/has_anyone_tried_lyca_mobile.html/comment-page-1#comment-238366 john Wed, 03 Jun 2009 19:09:15 +0000 http://www.mobileindustryreview.com/2008/12/has_anyone_tried_lyca_mobile.html#comment-238366 Horrible customer service good network... Horrible customer service good network…

]]> By: ND http://www.mobileindustryreview.com/2008/12/has_anyone_tried_lyca_mobile.html/comment-page-1#comment-253429 ND Wed, 29 Apr 2009 17:26:00 +0000 http://www.mobileindustryreview.com/2008/12/has_anyone_tried_lyca_mobile.html#comment-253429 dear mr. andrew, lycamobile is a dutch company. so, could you please modify your statement in the 3rd line? dear mr. andrew, lycamobile is a dutch company. so, could you please modify your statement in the 3rd line?

]]> By: Sunil http://www.mobileindustryreview.com/2008/12/has_anyone_tried_lyca_mobile.html/comment-page-1#comment-236865 Sunil Thu, 19 Feb 2009 04:58:51 +0000 http://www.mobileindustryreview.com/2008/12/has_anyone_tried_lyca_mobile.html#comment-236865 I have a lycamobile in UK and presently I am in India but<br>Lycamobile international roaming service is not working in India. <br>I call several times to customer care but they are not helping. Now what have to do, please suggest some one? I have a lycamobile in UK and presently I am in India but
Lycamobile international roaming service is not working in India.
I call several times to customer care but they are not helping. Now what have to do, please suggest some one?

]]> By: andrew http://www.mobileindustryreview.com/2008/12/has_anyone_tried_lyca_mobile.html/comment-page-1#comment-236442 andrew Thu, 05 Feb 2009 18:30:16 +0000 http://www.mobileindustryreview.com/2008/12/has_anyone_tried_lyca_mobile.html#comment-236442 lycamobile is the worst company ever and i have just experienced the worst customer service!<br><br>they are a bunch of liars based in india!!<br><br>including supervisors like malcom.<br><br>DONT MAKE A MISTAKE BY WASTING YOUR TIME AND MONEYY ON THIS COMPANY!!!!!! lycamobile is the worst company ever and i have just experienced the worst customer service!

they are a bunch of liars based in india!!

including supervisors like malcom.

DONT MAKE A MISTAKE BY WASTING YOUR TIME AND MONEYY ON THIS COMPANY!!!!!!

]]> By: andrew http://www.mobileindustryreview.com/2008/12/has_anyone_tried_lyca_mobile.html/comment-page-1#comment-236441 andrew Thu, 05 Feb 2009 18:20:45 +0000 http://www.mobileindustryreview.com/2008/12/has_anyone_tried_lyca_mobile.html#comment-236441 this is the worst company i have come accross with the worst customer service ever.<br>dont waste your money on this company.<br><br>they are a bunch of liars based in india.<br><br>including supervisors like malcom. this is the worst company i have come accross with the worst customer service ever.
dont waste your money on this company.

they are a bunch of liars based in india.

including supervisors like malcom.

]]> By: Mary http://www.mobileindustryreview.com/2008/12/has_anyone_tried_lyca_mobile.html/comment-page-1#comment-234797 Mary Fri, 16 Jan 2009 20:31:38 +0000 http://www.mobileindustryreview.com/2008/12/has_anyone_tried_lyca_mobile.html#comment-234797 Have seen this but found that webtel.mobi is a lot cheaper and no sim Have seen this but found that webtel.mobi is a lot cheaper and no sim

]]> By: Mary http://www.mobileindustryreview.com/2008/12/has_anyone_tried_lyca_mobile.html/comment-page-1#comment-234772 Mary Fri, 16 Jan 2009 19:31:38 +0000 http://www.mobileindustryreview.com/2008/12/has_anyone_tried_lyca_mobile.html#comment-234772 Have seen this but found that webtel.mobi is a lot cheaper and no sim Have seen this but found that webtel.mobi is a lot cheaper and no sim

]]> By: tonmoy http://www.mobileindustryreview.com/2008/12/has_anyone_tried_lyca_mobile.html/comment-page-1#comment-233437 tonmoy Wed, 31 Dec 2008 18:15:39 +0000 http://www.mobileindustryreview.com/2008/12/has_anyone_tried_lyca_mobile.html#comment-233437 i have tried the lycamobile payngo sim. network strength is crap sometimes. but in general its good. <br><br>i would give 3 star out of 5. i have tried the lycamobile payngo sim. network strength is crap sometimes. but in general its good.

i would give 3 star out of 5.

]]> By: tonmoy http://www.mobileindustryreview.com/2008/12/has_anyone_tried_lyca_mobile.html/comment-page-1#comment-233160 tonmoy Wed, 31 Dec 2008 17:15:39 +0000 http://www.mobileindustryreview.com/2008/12/has_anyone_tried_lyca_mobile.html#comment-233160 i have tried the lycamobile payngo sim. network strength is crap sometimes. but in general its good. <br><br>i would give 3 star out of 5. i have tried the lycamobile payngo sim. network strength is crap sometimes. but in general its good.

i would give 3 star out of 5.

]]> By: Ricky Chotai http://www.mobileindustryreview.com/2008/12/has_anyone_tried_lyca_mobile.html/comment-page-1#comment-232753 Ricky Chotai Fri, 19 Dec 2008 18:59:52 +0000 http://www.mobileindustryreview.com/2008/12/has_anyone_tried_lyca_mobile.html#comment-232753 In the advert is that a normal landline number to contact them? If so good on them, instead of some stupid expensive (from mobile) 0845 number In the advert is that a normal landline number to contact them? If so good on them, instead of some stupid expensive (from mobile) 0845 number

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