At last, someone who knew what they were talking about was able to refund the initial overbill and apply a permanent discount to the 'Internet Max package' for future months.

Not one of the previous 5 people at 3 was able to look at their own website, see the discrepancy with what was advertised and what was being billed, and do something about it. Pretty poor.

At last, someone who knew what they were talking about was able to refund the initial overbill and apply a permanent discount to the 'Internet Max package' for future months.

Not one of the previous 5 people at 3 was able to look at their own website, see the discrepancy with what was advertised and what was being billed, and do something about it. Pretty poor.

At last, someone who knew what they were talking about was able to refund the initial overbill and apply a permanent discount to the 'Internet Max package' for future months.

Not one of the previous 5 people at 3 was able to look at their own website, see the discrepancy with what was advertised and what was being billed, and do something about it. Pretty poor.

She signed up for the £15 contract deal for the INQ1; still today the following text is on the Three website:

“£15 Unlimited Texter and Internet

It's exercise for your thumbs. You get unlimited texts, unlimited internet access, unlimited 3 to 3 minutes and 75 anytime, any network minutes to use every month with our £15 Texter offer. Fair use policy applies.”

Unambiguous right? Except that when the direct debit instruction arrives, it is for in excess of £20.

On querying this, she has to explain herself in triplicate to three different people, and has been promised a call back from the person who sold her the phone.

So it is still not resolved. Unbelievable. We had been very impressed with the device.

Oh and the other joy: she is told that because she has used the phone 'she may not cancel'. Hah! What a thing to say to a new customer! The direct debit mandate arrived a full week after the phone!