3UK ‘e-bill’ text message notification FAIL

By Ewan on January 29, 2009 in News

Stephen Davies isn’t that impressed with 3UK this morning. Have a read of his Twitter message:

Three Mobile ‘e-bills’ FAIL. Text message with link to mobile site diverts to Three regular site. Can’t login from phone. Pointless.

Wholly pointless particularly if you’re using a dumb handset that can’t even display regular webpages properly.

Who at 3UK dreamt this one up?

Ewan is Founder and Editor of Mobile Industry Review. He writes about a wide variety of industry issues and is usually active on Twitter most days. You can read more about him or reach him with these details.

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Neil

This is a bit of an oversight alright. However any competant user will have figured they can access their latest bill through the “My3″ section on their handset.
Neil

This is a bit of an oversight alright. However any competant user will have figured they can access their latest bill through the “My3″ section on their handset.
squawkBOX

I'm also guessing if the handset was on wifi mode, this would have prevented it from accessing the Planet 3 version of My3.

For example, if you are using 3G connection and go to mobile.three.co.uk, that will take you to Planet 3. If you are using wifi and connect to mobile.three.co.uk, it will take you to 3's homepage.

Maybe the issue above was the case?
squawkBOX

I'm also guessing if the handset was on wifi mode, this would have prevented it from accessing the Planet 3 version of My3.

For example, if you are using 3G connection and go to mobile.three.co.uk, that will take you to Planet 3. If you are using wifi and connect to mobile.three.co.uk, it will take you to 3's homepage.

Maybe the issue above was the case?