Comments on: PhonePayPlus: The dinner lady of the UK mobile industry http://www.mobileindustryreview.com/2009/01/phonepayplus_the_dinner_lady_of_the_uk_mobile_industry.html Daily news and opinion for 250,000 industry executives and mobile fanatics Wed, 15 Feb 2012 15:14:00 +0100 hourly 1 http://wordpress.org/?v=3.3.1 By: sarahkeefe http://www.mobileindustryreview.com/2009/01/phonepayplus_the_dinner_lady_of_the_uk_mobile_industry.html/comment-page-1#comment-243379 sarahkeefe Fri, 23 Jan 2009 15:41:10 +0000 http://www.mobileindustryreview.com/?p=14022#comment-243379 Ewan, you're right. Is this strong enough? PhonepayPlus has to deal with the problems of the old Premium SMS based services but give the operators their due for introducing Payforit and trying to make it clear what people are paying for. The UK mobile content industry should be forced to use Payforit and rid the industry of the sort of abuses that we are still seeing. <br> <br>The pioneers of open, customer care - Bango - has a common register for end users who want to opt out of mobile services. They go to <a href="http://bango.net" rel="nofollow">http://bango.net</a> on their phone and can see all the Bango powered subscription services they have signed up to and can easily cancel any if they want to. We are not suggesting this should be the central register - but it would nice if it was! <br><br>Regards,<br>Sarah Keefe, VP Marketing, Bango <br><a href="http://bango.com" rel="nofollow">http://bango.com</a> Ewan, you're right. Is this strong enough? PhonepayPlus has to deal with the problems of the old Premium SMS based services but give the operators their due for introducing Payforit and trying to make it clear what people are paying for. The UK mobile content industry should be forced to use Payforit and rid the industry of the sort of abuses that we are still seeing.

The pioneers of open, customer care – Bango – has a common register for end users who want to opt out of mobile services. They go to http://bango.net on their phone and can see all the Bango powered subscription services they have signed up to and can easily cancel any if they want to. We are not suggesting this should be the central register – but it would nice if it was!

Regards,
Sarah Keefe, VP Marketing, Bango
http://bango.com

]]> By: sarahkeefe http://www.mobileindustryreview.com/2009/01/phonepayplus_the_dinner_lady_of_the_uk_mobile_industry.html/comment-page-1#comment-235701 sarahkeefe Fri, 23 Jan 2009 10:41:10 +0000 http://www.mobileindustryreview.com/?p=14022#comment-235701 Ewan, you're right. Is this strong enough? PhonepayPlus has to deal with the problems of the old Premium SMS based services but give the operators their due for introducing Payforit and trying to make it clear what people are paying for. The UK mobile content industry should be forced to use Payforit and rid the industry of the sort of abuses that we are still seeing. <br> <br>The pioneers of open, customer care - Bango - has a common register for end users who want to opt out of mobile services. They go to <a href="http://bango.net" rel="nofollow">http://bango.net</a> on their phone and can see all the Bango powered subscription services they have signed up to and can easily cancel any if they want to. We are not suggesting this should be the central register - but it would nice if it was! <br><br>Regards,<br>Sarah Keefe, VP Marketing, Bango <br><a href="http://bango.com" rel="nofollow">http://bango.com</a> Ewan, you're right. Is this strong enough? PhonepayPlus has to deal with the problems of the old Premium SMS based services but give the operators their due for introducing Payforit and trying to make it clear what people are paying for. The UK mobile content industry should be forced to use Payforit and rid the industry of the sort of abuses that we are still seeing.

The pioneers of open, customer care – Bango – has a common register for end users who want to opt out of mobile services. They go to http://bango.net on their phone and can see all the Bango powered subscription services they have signed up to and can easily cancel any if they want to. We are not suggesting this should be the central register – but it would nice if it was!

Regards,
Sarah Keefe, VP Marketing, Bango
http://bango.com

]]> By: sarahkeefe http://www.mobileindustryreview.com/2009/01/phonepayplus_the_dinner_lady_of_the_uk_mobile_industry.html/comment-page-1#comment-235699 sarahkeefe Fri, 23 Jan 2009 09:41:10 +0000 http://www.mobileindustryreview.com/?p=14022#comment-235699 Ewan, you're right. Is this strong enough? PhonepayPlus has to deal with the problems of the old Premium SMS based services but give the operators their due for introducing Payforit and trying to make it clear what people are paying for. The UK mobile content industry should be forced to use Payforit and rid the industry of the sort of abuses that we are still seeing. <br> <br>The pioneers of open, customer care - Bango - has a common register for end users who want to opt out of mobile services. They go to <a href="http://bango.net" rel="nofollow">http://bango.net</a> on their phone and can see all the Bango powered subscription services they have signed up to and can easily cancel any if they want to. We are not suggesting this should be the central register - but it would nice if it was! <br><br>Regards,<br>Sarah Keefe, VP Marketing, Bango <br><a href="http://bango.com" rel="nofollow">http://bango.com</a> Ewan, you're right. Is this strong enough? PhonepayPlus has to deal with the problems of the old Premium SMS based services but give the operators their due for introducing Payforit and trying to make it clear what people are paying for. The UK mobile content industry should be forced to use Payforit and rid the industry of the sort of abuses that we are still seeing.

The pioneers of open, customer care – Bango – has a common register for end users who want to opt out of mobile services. They go to http://bango.net on their phone and can see all the Bango powered subscription services they have signed up to and can easily cancel any if they want to. We are not suggesting this should be the central register – but it would nice if it was!

Regards,
Sarah Keefe, VP Marketing, Bango
http://bango.com

]]> By: cro http://www.mobileindustryreview.com/2009/01/phonepayplus_the_dinner_lady_of_the_uk_mobile_industry.html/comment-page-1#comment-235629 cro Thu, 22 Jan 2009 14:56:41 +0000 http://www.mobileindustryreview.com/?p=14022#comment-235629 I've always found that if you ring up companies like this and ask where they got your number from, and when you (as a consumer) explicitly opted in to receive such messages, they mysteriously stop. One such company gave me a time & date for an opt-in once - and backed right down once I noted that my mobile account had no such matching entry - a record held by the carrier, not me, so independently verifiable.<br><br>I do agree that PhonePayPlus don't seem that efficient at discouraging this kind of thing though - I deal with such annoyances directly, even by chasing through domain registrations to find the parent company, or calling the shortcode provide directly - works wonders. I've always found that if you ring up companies like this and ask where they got your number from, and when you (as a consumer) explicitly opted in to receive such messages, they mysteriously stop. One such company gave me a time & date for an opt-in once – and backed right down once I noted that my mobile account had no such matching entry – a record held by the carrier, not me, so independently verifiable.

I do agree that PhonePayPlus don't seem that efficient at discouraging this kind of thing though – I deal with such annoyances directly, even by chasing through domain registrations to find the parent company, or calling the shortcode provide directly – works wonders.

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