Comments on: Vodafone’s dismal online billing service needs an upgrade

By: Ewan

Ewan — Tue, 20 Jan 2009 05:38:10 +0000

Kudos for the reply Tom — I'll point it out to him!

By: Loan Modification

Loan Modification — Tue, 20 Jan 2009 03:32:23 +0000

thanks for a great article, i enjoy reading it!

By: Loan Modification

Loan Modification — Tue, 20 Jan 2009 02:32:23 +0000

thanks for a great article, i enjoy reading it!

By: Ewan @ MIR

Ewan @ MIR — Tue, 20 Jan 2009 00:38:10 +0000

Kudos for the reply Tom — I'll point it out to him!

By: Ewan @ MIR

Ewan @ MIR — Mon, 19 Jan 2009 23:38:10 +0000

Kudos for the reply Tom — I'll point it out to him!

By: Tom Rushton

Tom Rushton — Mon, 19 Jan 2009 15:14:16 +0000

Hi Ewan,

I completely understand Graham being frustrated about his experience with us, and would love to explain.

We've actually been in the process of updating to a shiny new billing platform for several weeks now, and the issue Graham's experienced is an unfortunate teething problem as a result of that. Several users (including myself) have had difficulty seeing unbilled data, or in actually viewing bills which we emailed them to say were available.

My account's working fine now, so this could well be the situation for Graham too (not sure how long it is since his email to you?) If it's not still working though, drop me an email with some contact details for Graham and I'll see that the issue is addressed, along with any other outstanding cases. We appreciate how important it is for every one of our customers to have visibility of what's in their phone bill, and understand the convenience of quick and easy access that online billing provides, and for this reason we're working as hard as we can to resolve any such issues.

In the meantime, if Graham or anyone else reading this is anxious to see their bills, we can of course issue paper copies in the short term to provide ultimate peace of mind. Customers can arrange this by calling 191 free from their mobiles. Alternatively you can dial 44555 free from your handset for a quick breakdown by text until it's all up and running again.

By: Greyscale

Greyscale — Mon, 19 Jan 2009 14:51:59 +0000

May I recommend 3, never had a problem with their online system, I can look at my bills in detail, past and present.

By: Greyscale

Greyscale — Mon, 19 Jan 2009 13:51:59 +0000

May I recommend 3, never had a problem with their online system, I can look at my bills in detail, past and present.

By: James Whatley

James Whatley — Mon, 19 Jan 2009 13:26:28 +0000

*EVERY* month, without fail, the Vodafone Online Billing system breaks.
It has never worked properly for as long as I can remember.

EVERY month, without fail, I call up to tell them (its actually a running joke now) and every month, without fail, I'm told that its being looked into…

By: James Whatley

James Whatley — Mon, 19 Jan 2009 12:26:28 +0000

*EVERY* month, without fail, the Vodafone Online Billing system breaks.
It has never worked properly for as long as I can remember.

EVERY month, without fail, I call up to tell them (its actually a running joke now) and every month, without fail, I'm told that its being looked into…

By: Kip Hakes

Kip Hakes — Mon, 19 Jan 2009 12:15:44 +0000

As much as they wind me up – the O2 billing system is actually very very good. It's evolved nicely in the 5 years i've been with them. Not that it helps here mind, but, they aren't all crap in this area!

By: Kip Hakes

Kip Hakes — Mon, 19 Jan 2009 11:15:44 +0000