The site has never contained anything the least bit questionable nor has it ever linked to any adult, dating, chat or gambling sites. I don't accept advertising for these types of content either. There is nothing unsuitable for minors on the site at all.

I haven't been able to find anyone at Verizon who admits to knowing anything about the family filter or whitelisting. The carrier doesn't seem to have any contact person for unafiliated content providers at all. If you aren't customer or “partner” you don't exist. as far as Verizon's concerned.

The site has never contained anything the least bit questionable nor has it ever linked to any adult, dating, chat or gambling sites. I don't accept advertising for these types of content either. There is nothing unsuitable for minors on the site at all.

I haven't been able to find anyone at Verizon who admits to knowing anything about the family filter or whitelisting. The carrier doesn't seem to have any contact person for unafiliated content providers at all. If you aren't customer or “partner” you don't exist. as far as Verizon's concerned.

The site has never contained anything the least bit questionable nor has it ever linked to any adult, dating, chat or gambling sites. I don't accept advertising for these types of content either. There is nothing unsuitable for minors on the site at all.

I haven't been able to find anyone at Verizon who admits to knowing anything about the family filter or whitelisting. The carrier doesn't seem to have any contact person for unafiliated content providers at all. If you aren't customer or “partner” you don't exist. as far as Verizon's concerned.

G'day James,

Please find the below info which I hope will be useful to you and others
on the list. A tiny caveat is that there is a small chance my info is a
little out of date; after 7 years looking after sales at MX in the UK,
I've recently relocated to Sydney.

The networks have adopted a variety of different methods to look after
access to mobile internet sites.

As far as I am aware T-Mobile still uses a web-filter company called
SurfControl to control mobile web site classification and access.

URLs can be tested for compatibility at
http://mtas.surfcontrol.com/mtas/MTAS.asp

You should also be able to request re-classification.

In terms of the other networks, Vodafone adopts a similar system (in
fact they were the first to get involved);

http://sitereview.cwfservice.net/sitereview.jsp

Orange has an internal system called SafeGuard which blocks any URLs
with adult content. Unmoderated UGC sites are also blocked. URLs
generally cannot be whitelisted.

O2 don't implement any form of URL blocking as far as I'm aware.

Three generally requires mobile internet sites to go through an approval
process at which stage your URLs would be made accessible anyway.

Hope you get your site sorted soon!

Best Regards,

Nick
CEO
MX Telecom Australia

———————————–

G’day James,

Please find the below info which I hope will be useful to you and others
on the list. A tiny caveat is that there is a small chance my info is a
little out of date; after 7 years looking after sales at MX in the UK,
I’ve recently relocated to Sydney.

The networks have adopted a variety of different methods to look after
access to mobile internet sites.

As far as I am aware T-Mobile still uses a web-filter company called
SurfControl to control mobile web site classification and access.

URLs can be tested for compatibility at
http://mtas.surfcontrol.com/mtas/MTAS.asp

You should also be able to request re-classification.

In terms of the other networks, Vodafone adopts a similar system (in
fact they were the first to get involved);

http://sitereview.cwfservice.net/sitereview.jsp

Orange has an internal system called SafeGuard which blocks any URLs
with adult content. Unmoderated UGC sites are also blocked. URLs
generally cannot be whitelisted.

O2 don’t implement any form of URL blocking as far as I’m aware.

Three generally requires mobile internet sites to go through an approval
process at which stage your URLs would be made accessible anyway.

For any further info or advice on the above, please don’t hesitate to
get in touch with either myself or Thomas Green our new UK head of sales
(thomas.green@mxtelecom.com).

Hope you get your site sorted soon!

Best Regards,

Nick

G'day James,

Please find the below info which I hope will be useful to you and others
on the list. A tiny caveat is that there is a small chance my info is a
little out of date; after 7 years looking after sales at MX in the UK,
I've recently relocated to Sydney.

The networks have adopted a variety of different methods to look after
access to mobile internet sites.

As far as I am aware T-Mobile still uses a web-filter company called
SurfControl to control mobile web site classification and access.

URLs can be tested for compatibility at
http://mtas.surfcontrol.com/mtas/MTAS.asp

You should also be able to request re-classification.

In terms of the other networks, Vodafone adopts a similar system (in
fact they were the first to get involved);

http://sitereview.cwfservice.net/sitereview.jsp

Orange has an internal system called SafeGuard which blocks any URLs
with adult content. Unmoderated UGC sites are also blocked. URLs
generally cannot be whitelisted.

O2 don't implement any form of URL blocking as far as I'm aware.

Three generally requires mobile internet sites to go through an approval
process at which stage your URLs would be made accessible anyway.

Hope you get your site sorted soon!

Best Regards,

Nick
CEO
MX Telecom Australia

The company shouldn't need a James Whatley. The company needs good people at the end of a phone who know what they're doing, and can fix this from that level, and an easy way for those who aren't asking how to send a text message to get to them. It should be possible to call T-mobile and get this fixed easily, without having to resort to contacting one man who circumvents the normal system to get things fixed. The normal system should just get things fixed.

Putting a James Whatley in there is a solution to the the symptoms of the problem, and even a stopgap measure, or maybe even an aid to diagnosing the problem. But it doesn't resolve the problem itself.