Comments on: Sky+ HD box = kaput. Now what?

By: AJ

AJ — Wed, 04 Feb 2009 11:40:07 +0000

Ewan man, I don't know what planet you live on. I really don't. Even without a warranty, there is a legal requirement for products to be fit for purpose. They would have to repair or replace a Sky box that broke down a couple of months later. It's probably much more of an arse for Sky than it is for you. Noone is trying to burn you.

By: AJ

AJ — Wed, 04 Feb 2009 05:40:07 +0000

By: lazygamer

lazygamer — Tue, 03 Feb 2009 23:20:28 +0000

Hell, one quick google on my G1, and Result #4 was this:

http://mysky.sky.com/portal/site/skycom/skyhelp...

"Your Sky equipment comes with a 12 month warranty. If any problems occur during that period you'll receive a free service call to take care of them. After the first year you would then have to pay a standard call out charge, but you can extend your warranty with the Sky Repair Plan."

By: lazygamer

lazygamer — Tue, 03 Feb 2009 23:16:39 +0000

This too.

Like the phone companies – Sky is all about their ARUP and chrun figures each quarter – they will fight tooth and nail to get you to stay with them.

By: lazygamer

lazygamer — Tue, 03 Feb 2009 23:15:21 +0000

Also, Sky are probably one of the few companies I don't mind talking to on the phone.

They know their products, they're based in the UK, they're upfront about anything and will try to arrange service at a time best for you.

I'm speaking out of experience here too - my sky+ borked back in 2007, 3 days later the engineer arrived on time, tried to spark it back into life, swapped the HDD out and it was back in the land of the recording.
That box is now the bedroom box whilst our Thomson Sky HD ticks along happily downstairs.

By: planetf1

planetf1 — Tue, 03 Feb 2009 23:10:20 +0000

Hi. I've had sky+ go a few times out of warranty. Just call sky up, say the box is broke, when they offer you the fixed rate repair, decline stating you pay enough and think you might just buy freesat instead (or similar.). Get put through to cancelations and they'll likely offer a free repair. After all they don't want to loose that revenue stream. Everyone;s happy…..

By: lazygamer

lazygamer — Tue, 03 Feb 2009 23:09:12 +0000

If it's less than 12 months old, it's covered by a warranty. Service in the 12 month period is covered by the initial warranty as well.

Call Sky and get them to arrange a replacement. So you can't just press a button on your mobile and watch Rupert Murdoch himself repair your box, man up and talk to someone or you'll never get it fixed.

Their 'Sky Repair Plan' is just a normal extended warranty service and is an extension of the initial warranty on the box. That said, the repair plan covers every piece of Sky equipment in your house (e.g. up to 4 sky boxes, LNB, the dish, Sky Broadband Router).

You can of course buy your own Sky+ HD box off eBay, but it won't be 'attached' to your viewing card. Guess what that involves. Yep, a phone call. And that won't be covered by Sky in any shape or form.

By: mattinx

mattinx — Tue, 03 Feb 2009 22:44:16 +0000

Well if it's a Samsung drive inside that Samsung box, I'm not surprised. Samsung drives are a waste of space – I've been burned a couple of times with them, and I've known plenty of other people to have serious problems with them as well.