Comments on: T-Mobile’s Billing System Is [Still] Rubbish http://www.mobileindustryreview.com/2009/02/t-mobiles_billing_system_is_still_rubbish.html Daily news and opinion for 250,000 industry executives and mobile fanatics Wed, 15 Feb 2012 14:01:00 +0100 hourly 1 http://wordpress.org/?v=3.3.1 By: David Carrington http://www.mobileindustryreview.com/2009/02/t-mobiles_billing_system_is_still_rubbish.html/comment-page-1#comment-242523 David Carrington Tue, 10 Feb 2009 14:12:16 +0000 http://www.mobileindustryreview.com/?p=14741#comment-242523 I got a wonderful full-featured e-mail from T-Mobile this morning, as I do every month. The content?<br><br>"Your bill is ready", "Your e-bill is ready to view online. To view, please log in at <a href="http://www.t-mobile.co.uk%22" rel="nofollow">www.t-mobile.co.uk"</a><br><br>Surely they can provide me with more detail than that? I got a wonderful full-featured e-mail from T-Mobile this morning, as I do every month. The content?

“Your bill is ready”, “Your e-bill is ready to view online. To view, please log in at http://www.t-mobile.co.uk“

Surely they can provide me with more detail than that?

]]> By: Liam Westley http://www.mobileindustryreview.com/2009/02/t-mobiles_billing_system_is_still_rubbish.html/comment-page-1#comment-242522 Liam Westley Tue, 10 Feb 2009 13:12:21 +0000 http://www.mobileindustryreview.com/?p=14741#comment-242522 Ahh, T-Mobile billing. About 15 months ago they cocked up my half price web'n'walk for life, and after many phone calls I got through to a billing expert who sorted out loyalty discounts to generate the expected tariff.<br><br>This expired on my January 2009 bill. <br><br>I rang. I was cut off by UK call centre guy when on hold. <br><br>I rang again, I got the Indian call centre. I got cut off waiting for UK call centre. <br><br>I rang a week later (after calming down) and after 40 minutes with a fairly amiable guy, was told to E-MAIL or WRITE A LETTER. They are a phone company, but they don't want me to ring them to sort out billing issues.<br><br>So I e-mailed them, pointed out that even with the half price they only just beat other operators by a few quid, and they had one last chance to not hand over the PAC code. They rang back. They restored the discount. However, they said it would probably do the same thing, and revert to a full price plan in December 2009.<br><br>I suspect I'll have moved to Vodafone or Virgin by then. I'm waiting for the DX900 dual SIM phone, then one SIM can hold my 5Gb monthly Three data SIM (£7.50 pcm), and the other a calls only 30 day rolling call plan SIM (£15 pcm) which will give me more minutes and free texts (T-Mobile is 40Mb data, 200 minutes £16.50 pcm with discount). Ahh, T-Mobile billing. About 15 months ago they cocked up my half price web'n'walk for life, and after many phone calls I got through to a billing expert who sorted out loyalty discounts to generate the expected tariff.

This expired on my January 2009 bill.

I rang. I was cut off by UK call centre guy when on hold.

I rang again, I got the Indian call centre. I got cut off waiting for UK call centre.

I rang a week later (after calming down) and after 40 minutes with a fairly amiable guy, was told to E-MAIL or WRITE A LETTER. They are a phone company, but they don't want me to ring them to sort out billing issues.

So I e-mailed them, pointed out that even with the half price they only just beat other operators by a few quid, and they had one last chance to not hand over the PAC code. They rang back. They restored the discount. However, they said it would probably do the same thing, and revert to a full price plan in December 2009.

I suspect I'll have moved to Vodafone or Virgin by then. I'm waiting for the DX900 dual SIM phone, then one SIM can hold my 5Gb monthly Three data SIM (£7.50 pcm), and the other a calls only 30 day rolling call plan SIM (£15 pcm) which will give me more minutes and free texts (T-Mobile is 40Mb data, 200 minutes £16.50 pcm with discount).

]]> By: David Carrington http://www.mobileindustryreview.com/2009/02/t-mobiles_billing_system_is_still_rubbish.html/comment-page-1#comment-236584 David Carrington Tue, 10 Feb 2009 08:12:16 +0000 http://www.mobileindustryreview.com/?p=14741#comment-236584 I got a wonderful full-featured e-mail from T-Mobile this morning, as I do every month. The content?<br><br>"Your bill is ready", "Your e-bill is ready to view online. To view, please log in at <a href="http://www.t-mobile.co.uk%22" rel="nofollow">www.t-mobile.co.uk"</a><br><br>Surely they can provide me with more detail than that? I got a wonderful full-featured e-mail from T-Mobile this morning, as I do every month. The content?

“Your bill is ready”, “Your e-bill is ready to view online. To view, please log in at http://www.t-mobile.co.uk“

Surely they can provide me with more detail than that?

]]> By: Ewan @ MIR http://www.mobileindustryreview.com/2009/02/t-mobiles_billing_system_is_still_rubbish.html/comment-page-1#comment-236578 Ewan @ MIR Tue, 10 Feb 2009 02:04:27 +0000 http://www.mobileindustryreview.com/?p=14741#comment-236578 Or if you put your hand over your mobile, you'd see the signal drop 70%.... Or if you put your hand over your mobile, you'd see the signal drop 70%….

]]> By: mobilegd http://www.mobileindustryreview.com/2009/02/t-mobiles_billing_system_is_still_rubbish.html/comment-page-1#comment-242521 mobilegd Tue, 10 Feb 2009 00:25:00 +0000 http://www.mobileindustryreview.com/?p=14741#comment-242521 <span class="topsy_trackback_comment"><span class="topsy_twitter_username"><span class="topsy_trackback_content">T-Mobile’s Billing System Is [Still] Rubbish http://tinyurl.com/btegpl</span> <div class="topsy_trackback_links">[<a href="http://twitter.com/mobilegd/status/1193942139">Original tweet</a>, <a href="http://topsy.com/tb/www.mobileindustryreview.com/2009/02/t-mobiles_billing_system_is_still_rubbish.html">Topsy page</a>]</div></span> T-Mobile’s Billing System Is [Still] Rubbish http://tinyurl.com/btegpl

[Original tweet, Topsy page]

]]> By: Justin http://www.mobileindustryreview.com/2009/02/t-mobiles_billing_system_is_still_rubbish.html/comment-page-1#comment-253253 Justin Mon, 09 Feb 2009 23:30:00 +0000 http://www.mobileindustryreview.com/?p=14741#comment-253253 I abandoned T-Mobile aeons ago. I got a little sick of being unable to get a signal indoors inless I dangled myself out of a window. I abandoned T-Mobile aeons ago. I got a little sick of being unable to get a signal indoors inless I dangled myself out of a window.

]]> By: Justin http://www.mobileindustryreview.com/2009/02/t-mobiles_billing_system_is_still_rubbish.html/comment-page-1#comment-236577 Justin Mon, 09 Feb 2009 22:31:22 +0000 http://www.mobileindustryreview.com/?p=14741#comment-236577 I abandoned T-Mobile aeons ago. I got a little sick of being unable to get a signal indoors inless I dangled myself out of a window. I abandoned T-Mobile aeons ago. I got a little sick of being unable to get a signal indoors inless I dangled myself out of a window.

]]> By: mobilegd http://www.mobileindustryreview.com/2009/02/t-mobiles_billing_system_is_still_rubbish.html/comment-page-1#comment-246754 mobilegd Mon, 09 Feb 2009 19:25:00 +0000 http://www.mobileindustryreview.com/?p=14741#comment-246754 <span class="topsy_trackback_comment"><span class="topsy_twitter_username"><span class="topsy_trackback_content">T-Mobile’s Billing System Is [Still] Rubbish http://tinyurl.com/btegpl</span></span> T-Mobile’s Billing System Is [Still] Rubbish http://tinyurl.com/btegpl

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