Comments on: Will SMS ever become mainstream for small business?

By: Goldie Vazquez

Goldie Vazquez — Tue, 03 Nov 2009 23:56:41 +0000

Will SMS ever become mainstream for small business? | Mobile… http://tinyurl.com/yj4fqg3

By: Ewan

Ewan — Wed, 24 Jun 2009 19:14:02 +0000

Let me know if we can do an interview, Paul

By: Ewan

Ewan — Wed, 24 Jun 2009 13:14:02 +0000

Let me know if we can do an interview, Paul

By: Paul Rosenfeld

Paul Rosenfeld — Thu, 04 Jun 2009 03:17:03 +0000

Here in the United States small biz are nowhere with SMS. Fanminder.com is our new company (I'm the CEO) going into beta tomorrow solving the "dentist" and local merchant opportunity with a super-easy interface. And of course, we offer full two way capabilities. Anyone out there with experience in another part of the world I'd be thrilled to network with. Drop me a line at fanminder.com/twitter.

Paul

By: Eight Breaks

Eight Breaks — Thu, 02 Apr 2009 02:36:29 +0000

A good example on how txtinn^ could help small business sending out SMS reminders easily http://tinyurl.com/csy6ta

[Original tweet, Topsy page]

By: Eight Breaks

Eight Breaks — Wed, 01 Apr 2009 21:36:29 +0000

A good example on how txtinn^ could help small business sending out SMS reminders easily http://tinyurl.com/csy6ta

By: steveprocter

steveprocter — Wed, 25 Mar 2009 06:50:22 +0000

Companies like iTAGG are pushing this hard. We get new signups every day from the likes of dentists, and our control panel makes it a lot easier to manage both sending and a reply path. But yeah between us and our competitors I reckon we still only have a fraction of the UK businesses out there. An awful lot more to go yet before all those poor receptionists can rest their little texting fingers!

By: mirkocorli

mirkocorli — Tue, 24 Mar 2009 16:38:21 +0000

link: Will SMS ever become mainstream for small business? http://tinyurl.com/cnhpy8

[Original tweet, Topsy page]

By: ashleybolser

ashleybolser — Tue, 24 Mar 2009 15:17:15 +0000

Bloody hell, my friend Neil Stevens even offered this service free to his local dentist in Ilkley, paid for by me. But they couldn't re-organise themselves to do it!
I've set up a simple system using AQL to use to get in touch with kids teams small adapt and it could be used by Dentists!
Ash

By: mirkocorli

mirkocorli — Tue, 24 Mar 2009 12:38:21 +0000

link: Will SMS ever become mainstream for small business? http://tinyurl.com/cnhpy8

By: adambird

adambird — Tue, 24 Mar 2009 10:49:57 +0000

I think what youre seeing is the mainstream adoption of SMS as a business communication tool. The challenge is that on it's own it's not enough to warrant investment in a PC with Internet access.

My local bike shop has the facility to send text messages out from their till system but because the till software vendor has put a crazy price on the messages, hoping I guess to try and make some extra money from the service, they don't use it. Instead the junior mechanic is instructed to type out reminders on his phone if he has any left on his bundle.

I, as you know, am a huge advocate of the reply path. Using virtual mobile numbers pays huge dividends in customer service. It's also a very, very cheap way for call centres to handle customer enquiries,

System receives a message from customer, automatically sends a message back setting their expectations 'Thanks for your message. One of our team will contact you within the hour'. Customer goes about their business. Call centre staff can call or text the customer back when ready to help them.

It smoothes out the call centre traffic spikes and means the customer isn't stuck in hold-music-hell