Comments on: O2: Fail, fail and fail again

By: Barry-Jon

Barry-Jon — Mon, 27 Jul 2009 14:11:43 +0000

I could neither receive nor make calls, receive nor send SMS between about 4.30PM on Friday till about 8pm when I got a rush of messages. Was massively annoying as I was the key point in a group of my friends getting together. Other half, who also has a iPhone on O2, had no problems though; making it all the more annoying for me. I tried the off and on thing but left the SIM check till I got home (didn't have the pin to push the SIM tray out); obviously didn't need to try the SIM change in the end as service returned as if by magic.

By: Barry-Jon

Barry-Jon — Mon, 27 Jul 2009 08:11:43 +0000

By: O2employee

O2employee — Sat, 25 Jul 2009 03:54:07 +0000

There was an internal message Friday morning regarding both incoming and outgoing calls being affected throughout the country, not just roaming. Couldnt tell you why they didnt tell the public more than "er we know its broke, soz".

If you do phone in, please be nice! It's been one hell of a week for us poor call centre staff!!! To save you a bit of time for those who are still having the problem, here is the checklist of things to do first. We would only ask you to do the same if you call in so this would save you having to call back.

1. Phone off and back on (duh)
2. Sim card out and clean it
3. Have a think about your bills, any chance they could be overdue?
4. Try your sim in another handset
5. Try another sim in your handset (determines a handset or sim issue)

Once you've done all that and if the problem is still ongoing, phone in and let us know what you have done.

Hope this helps.

By: M

Fri, 24 Jul 2009 22:44:09 +0000

I'm in London. Been out of service for phone and text since 5pm, though intermittent all day. Wifi is working.

Will check here for updates. Thanks much.
-m

By: Claire Donnelly

Claire Donnelly — Fri, 24 Jul 2009 22:32:30 +0000

@mpwatson Yeah, lots of people are! http://bit.ly/1auXd6

[Original tweet, Topsy page]

By: Claire Donnelly

Claire Donnelly — Fri, 24 Jul 2009 21:47:09 +0000

@adamwilcox It's been like that all day on and off all over UK. I've no coverage in Sheffield either. http://bit.ly/1auXd6

[Original tweet, Topsy page]

By: Claire Donnelly

Claire Donnelly — Fri, 24 Jul 2009 21:46:00 +0000

@etuk385 Re: o2- see here: http://bit.ly/ZxvsJ

[Original tweet, Topsy page]

By: redclaire

redclaire — Fri, 24 Jul 2009 21:02:35 +0000

In Sheffield, since about 1pm I've had a signal for about 5 or 10 minutes. No SMS, no voice- dunno about 3G as I'm connected to a wireless network.

I am quite annoyed.

By: FredFred

FredFred — Fri, 24 Jul 2009 20:44:40 +0000

No phone service nor even partial GPRS using O2 phones in the US in Philadelphia nor Memphis since last night, not good at all.

By: jethrobee

jethrobee — Fri, 24 Jul 2009 20:25:57 +0000

Im out in the USA, the service went off at 10pm UK Time last night and is still not back, I am livid, I've missed two customer meetings, and am 30 mins off being 24 hours without service.

the only positive is that I didnt get woken up by people calling me in the middle of the night!!!!

J

By: Alex Kinch

Alex Kinch — Fri, 24 Jul 2009 20:22:07 +0000

Just in case you haven't seen the latest O2 #fail update, it's on the bottom of this here blog post: http://bit.ly/WAny6

[Original tweet, Topsy page]

By: Alex Kinch

Alex Kinch — Fri, 24 Jul 2009 20:18:56 +0000

Just posted another update from O2..

By: mobilegd

mobilegd — Fri, 24 Jul 2009 19:15:06 +0000

O2: Fail, fail and fail again http://tinyurl.com/kmeedz

[Original tweet, Topsy page]

By: mattjd

mattjd — Fri, 24 Jul 2009 18:31:42 +0000

Well, I've had no signal since about 12pm this afternoon, just got off the phone with O2 and they have no estimate when it will be fixed but at least they are admitting that its a known fault!

I'm starting to wonder if O2 was really the right way to go…

By: Claire Donnelly

Claire Donnelly — Fri, 24 Jul 2009 17:32:30 +0000

@mpwatson Yeah, lots of people are! http://bit.ly/1auXd6

By: Alex Kinch

Alex Kinch — Fri, 24 Jul 2009 17:15:28 +0000

I think its a bigger problem than just roaming. I've just done a quick search through Twitter, seems quite a few people in the UK are having issues with voice and SMS. Have updated the article with some links. Have you had any problems with voice calls, SMS or non-MMS data today?

By: Kip Hakes

Kip Hakes — Fri, 24 Jul 2009 17:06:34 +0000

Hmmm. Been having trouble with MMS messages on O2 actually, as has the other halves mother.. Hmm wonder if that's been part of the screw up?

By: Claire Donnelly

Claire Donnelly — Fri, 24 Jul 2009 16:47:09 +0000

@adamwilcox It's been like that all day on and off all over UK. I've no coverage in Sheffield either. http://bit.ly/1auXd6

By: Claire Donnelly

Claire Donnelly — Fri, 24 Jul 2009 16:46:00 +0000

@etuk385 Re: o2- see here: http://bit.ly/ZxvsJ

By: Alex Kinch

Alex Kinch — Fri, 24 Jul 2009 15:22:07 +0000

Just in case you haven't seen the latest O2 #fail update, it's on the bottom of this here blog post: http://bit.ly/WAny6

By: mobilegd

mobilegd — Fri, 24 Jul 2009 14:15:06 +0000

O2: Fail, fail and fail again http://tinyurl.com/kmeedz