Comments on: My apology; And why I won’t believe anything SpinVox says in future http://www.mobileindustryreview.com/2009/08/my_apology_and_why_i_wont_believe_anything_spinvox_says_in_future.html Daily news and opinion for 250,000 industry executives and mobile fanatics Wed, 15 Feb 2012 07:37:00 +0100 hourly 1 http://wordpress.org/?v=3.3.1 By: johnhunsley http://www.mobileindustryreview.com/2009/08/my_apology_and_why_i_wont_believe_anything_spinvox_says_in_future.html/comment-page-1#comment-242003 johnhunsley Mon, 10 Aug 2009 21:52:22 +0000 http://www.mobileindustryreview.com/?p=16617#comment-242003 The plot gets thicker!<br><br><a href="http://news.bbc.co.uk/1/hi/technology/8193263.stm" rel="nofollow">http://news.bbc.co.uk/1/hi/technology/8193263.stm</a> The plot gets thicker!

http://news.bbc.co.uk/1/hi/technology/8193263.stm

]]> By: johnhunsley http://www.mobileindustryreview.com/2009/08/my_apology_and_why_i_wont_believe_anything_spinvox_says_in_future.html/comment-page-1#comment-239218 johnhunsley Mon, 10 Aug 2009 15:52:22 +0000 http://www.mobileindustryreview.com/?p=16617#comment-239218 The plot gets thicker!<br><br><a href="http://news.bbc.co.uk/1/hi/technology/8193263.stm" rel="nofollow">http://news.bbc.co.uk/1/hi/technology/8193263.stm</a> The plot gets thicker!

http://news.bbc.co.uk/1/hi/technology/8193263.stm

]]> By: mattoneill http://www.mobileindustryreview.com/2009/08/my_apology_and_why_i_wont_believe_anything_spinvox_says_in_future.html/comment-page-1#comment-239215 mattoneill Sun, 09 Aug 2009 03:54:14 +0000 http://www.mobileindustryreview.com/?p=16617#comment-239215 Really enjoyed your coverage of this issue. Very professional as usual, Euan Really enjoyed your coverage of this issue. Very professional as usual, Euan

]]> By: steorn http://www.mobileindustryreview.com/2009/08/my_apology_and_why_i_wont_believe_anything_spinvox_says_in_future.html/comment-page-1#comment-253512 steorn Sat, 08 Aug 2009 09:07:00 +0000 http://www.mobileindustryreview.com/?p=16617#comment-253512 what is the definition of a "lie"? >>Spinvox’s CEO, Christina Domecq, has responded, telling the Guardian: “We seem to be under sustained attack by some former employees. The ratio of humans to messages and humans to number of users is very, very low. The majority of calls are fully automated”. http://www.pocket-lint.com/news/news.phtml/25805/spinvox-accused-of-call-centres.phtml what is the definition of a “lie”?

>>Spinvox’s CEO, Christina Domecq, has responded, telling the Guardian: “We seem to be under sustained attack by some former employees. The ratio of humans to messages and humans to number of users is very, very low. The majority of calls are fully automated”.
http://www.pocket-lint.com/news/news.phtml/25805/spinvox-accused-of-call-centres.phtml

]]> By: Sean O Sullivan http://www.mobileindustryreview.com/2009/08/my_apology_and_why_i_wont_believe_anything_spinvox_says_in_future.html/comment-page-1#comment-241993 Sean O Sullivan Thu, 06 Aug 2009 11:43:55 +0000 http://www.mobileindustryreview.com/?p=16617#comment-241993 <span class="topsy_trackback_comment"><span class="topsy_twitter_username"><span class="topsy_trackback_content">Dear oh dear. I suspect "doing a spinvox" is to become a tech phrase to describe a certain approach, as per Ewan / MIR : http://bit.ly/Mm4kw</span> <div class="topsy_trackback_links">[<a href="http://twitter.com/sos100/status/3165141780">Original tweet</a>, <a href="http://topsy.com/tb/www.mobileindustryreview.com/2009/08/my_apology_and_why_i_wont_believe_anything_spinvox_says_in_future.html">Topsy page</a>]</div></span> Dear oh dear. I suspect "doing a spinvox" is to become a tech phrase to describe a certain approach, as per Ewan / MIR : http://bit.ly/Mm4kw

[Original tweet, Topsy page]

]]> By: Sean O Sullivan http://www.mobileindustryreview.com/2009/08/my_apology_and_why_i_wont_believe_anything_spinvox_says_in_future.html/comment-page-1#comment-246789 Sean O Sullivan Thu, 06 Aug 2009 06:43:55 +0000 http://www.mobileindustryreview.com/?p=16617#comment-246789 <span class="topsy_trackback_comment"><span class="topsy_twitter_username"><span class="topsy_trackback_content">Dear oh dear. I suspect "doing a spinvox" is to become a tech phrase to describe a certain approach, as per Ewan / MIR : http://bit.ly/Mm4kw</span></span> Dear oh dear. I suspect "doing a spinvox" is to become a tech phrase to describe a certain approach, as per Ewan / MIR : http://bit.ly/Mm4kw

]]> By: Andrzej http://www.mobileindustryreview.com/2009/08/my_apology_and_why_i_wont_believe_anything_spinvox_says_in_future.html/comment-page-1#comment-239178 Andrzej Wed, 05 Aug 2009 20:47:56 +0000 http://www.mobileindustryreview.com/?p=16617#comment-239178 They never lied. Humans only get involved when the system fails to understand something.<br>What they failed to mention was that the system fails to understand almost everything!! They never lied. Humans only get involved when the system fails to understand something.
What they failed to mention was that the system fails to understand almost everything!!

]]> By: alwaystwosides http://www.mobileindustryreview.com/2009/08/my_apology_and_why_i_wont_believe_anything_spinvox_says_in_future.html/comment-page-1#comment-239176 alwaystwosides Wed, 05 Aug 2009 16:50:29 +0000 http://www.mobileindustryreview.com/?p=16617#comment-239176 ah, shut up about it. ah, shut up about it.

]]> By: Paul Harper http://www.mobileindustryreview.com/2009/08/my_apology_and_why_i_wont_believe_anything_spinvox_says_in_future.html/comment-page-1#comment-241994 Paul Harper Wed, 05 Aug 2009 14:52:14 +0000 http://www.mobileindustryreview.com/?p=16617#comment-241994 <span class="topsy_trackback_comment"><span class="topsy_twitter_username"><span class="topsy_trackback_content">RT <a href="http://topsy.com/twitter/florianseroussi">@florianseroussi</a>: RT <a href="http://topsy.com/twitter/patphelan">@patphelan</a>: RT <a href="http://topsy.com/twitter/ew4n">@ew4n</a>: My apology & why I won't believe anything SpinVox says in future: http://ping.fm/rmsFJ .. ouch</span> <div class="topsy_trackback_links">[<a href="http://twitter.com/mystockvoice/status/3146343585">Original tweet</a>, <a href="http://topsy.com/tb/www.mobileindustryreview.com/2009/08/my_apology_and_why_i_wont_believe_anything_spinvox_says_in_future.html">Topsy page</a>]</div></span> RT @florianseroussi: RT @patphelan: RT @ew4n: My apology & why I won’t believe anything SpinVox says in future: http://ping.fm/rmsFJ .. ouch

[Original tweet, Topsy page]

]]> By: Paul Sweeney http://www.mobileindustryreview.com/2009/08/my_apology_and_why_i_wont_believe_anything_spinvox_says_in_future.html/comment-page-1#comment-241995 Paul Sweeney Wed, 05 Aug 2009 14:32:47 +0000 http://www.mobileindustryreview.com/?p=16617#comment-241995 <span class="topsy_trackback_comment"><span class="topsy_twitter_username"><span class="topsy_trackback_content">RT <a href="http://topsy.com/twitter/EvertB">@EvertB</a>:<a href="http://topsy.com/twitter/patphelan">@patphelan</a>: RT <a href="http://topsy.com/twitter/ew4n">@ew4n</a>: My apology; And why I won't believe anything SpinVox says in future: http://ping.fm/rmsFJ <--SCARY</span> <div class="topsy_trackback_links">[<a href="http://twitter.com/paulsweeney/status/3146027151">Original tweet</a>, <a href="http://topsy.com/tb/www.mobileindustryreview.com/2009/08/my_apology_and_why_i_wont_believe_anything_spinvox_says_in_future.html">Topsy page</a>]</div></span> RT @EvertB:@patphelan: RT @ew4n: My apology; And why I won’t believe anything SpinVox says in future: http://ping.fm/rmsFJ <–SCARY

[Original tweet, Topsy page]

]]> By: Evert Bopp http://www.mobileindustryreview.com/2009/08/my_apology_and_why_i_wont_believe_anything_spinvox_says_in_future.html/comment-page-1#comment-241996 Evert Bopp Wed, 05 Aug 2009 14:11:05 +0000 http://www.mobileindustryreview.com/?p=16617#comment-241996 <span class="topsy_trackback_comment"><span class="topsy_twitter_username"><span class="topsy_trackback_content"><a href="http://topsy.com/twitter/patphelan">@patphelan</a>: RT <a href="http://topsy.com/twitter/ew4n">@ew4n</a>: My apology; And why I won't believe anything SpinVox says in future: http://ping.fm/rmsFJ <--SCARY</span> <div class="topsy_trackback_links">[<a href="http://twitter.com/evertb/status/3145680993">Original tweet</a>, <a href="http://topsy.com/tb/www.mobileindustryreview.com/2009/08/my_apology_and_why_i_wont_believe_anything_spinvox_says_in_future.html">Topsy page</a>]</div></span> @patphelan: RT @ew4n: My apology; And why I won’t believe anything SpinVox says in future: http://ping.fm/rmsFJ <–SCARY

[Original tweet, Topsy page]

]]> By: Alex Schregardus http://www.mobileindustryreview.com/2009/08/my_apology_and_why_i_wont_believe_anything_spinvox_says_in_future.html/comment-page-1#comment-241997 Alex Schregardus Wed, 05 Aug 2009 14:10:24 +0000 http://www.mobileindustryreview.com/?p=16617#comment-241997 <span class="topsy_trackback_comment"><span class="topsy_twitter_username"><span class="topsy_trackback_content">RT <a href="http://topsy.com/twitter/florianseroussi">@florianseroussi</a> RT <a href="http://topsy.com/twitter/patphelan">@patphelan</a>: RT <a href="http://topsy.com/twitter/ew4n">@ew4n</a>: My apology; And why I won't believe anything SpinVox says in future: http://ping.fm/rmsFJ</span> <div class="topsy_trackback_links">[<a href="http://twitter.com/schregardus/status/3145670438">Original tweet</a>, <a href="http://topsy.com/tb/www.mobileindustryreview.com/2009/08/my_apology_and_why_i_wont_believe_anything_spinvox_says_in_future.html">Topsy page</a>]</div></span> RT @florianseroussi RT @patphelan: RT @ew4n: My apology; And why I won’t believe anything SpinVox says in future: http://ping.fm/rmsFJ

[Original tweet, Topsy page]

]]> By: Florian Seroussi http://www.mobileindustryreview.com/2009/08/my_apology_and_why_i_wont_believe_anything_spinvox_says_in_future.html/comment-page-1#comment-241998 Florian Seroussi Wed, 05 Aug 2009 14:07:20 +0000 http://www.mobileindustryreview.com/?p=16617#comment-241998 <span class="topsy_trackback_comment"><span class="topsy_twitter_username"><span class="topsy_trackback_content">RT <a href="http://topsy.com/twitter/patphelan">@patphelan</a>: RT <a href="http://topsy.com/twitter/ew4n">@ew4n</a>: My apology; And why I won't believe anything SpinVox says in future: http://ping.fm/rmsFJ <--SCARY</span> <div class="topsy_trackback_links">[<a href="http://twitter.com/florianseroussi/status/3145623782">Original tweet</a>, <a href="http://topsy.com/tb/www.mobileindustryreview.com/2009/08/my_apology_and_why_i_wont_believe_anything_spinvox_says_in_future.html">Topsy page</a>]</div></span> RT @patphelan: RT @ew4n: My apology; And why I won’t believe anything SpinVox says in future: http://ping.fm/rmsFJ <–SCARY

[Original tweet, Topsy page]

]]> By: Star struck http://www.mobileindustryreview.com/2009/08/my_apology_and_why_i_wont_believe_anything_spinvox_says_in_future.html/comment-page-1#comment-253510 Star struck Wed, 05 Aug 2009 12:56:00 +0000 http://www.mobileindustryreview.com/?p=16617#comment-253510 And fringe benefits like a company paid 8 day bike ride, with a company paid personal trainer. And you can take this holiday even when the company doesn't have money to pay the salaries of other employees. This is all captured on this priceless youtube video http://www.youtube.com/watch?v=lhOuB7aSSBA And fringe benefits like a company paid 8 day bike ride, with a company paid personal trainer. And you can take this holiday even when the company doesn’t have money to pay the salaries of other employees.

This is all captured on this priceless youtube video http://www.youtube.com/watch?v=lhOuB7aSSBA

]]> By: Mark_Tynan http://www.mobileindustryreview.com/2009/08/my_apology_and_why_i_wont_believe_anything_spinvox_says_in_future.html/comment-page-1#comment-239172 Mark_Tynan Wed, 05 Aug 2009 12:46:26 +0000 http://www.mobileindustryreview.com/?p=16617#comment-239172 Well, I was giving the benifit of the doubt when they said they were holding a demo and it looks to me like the truth was finally discovered. <br><br>I understand your anger Ewan because based on this demo it looks like most of the messages are human typed and thats the issue.<br><br>They vet their staff, give them dumb terminals with no net access or usb ports and don't allow them to bring phones into the work area, so thats a good thing. <br><br>Still, it doesn't do what is says on the tin does it?<br><br>I'd be pretty pissed if I had invested $200 million in what is a glorified call centre message transcribing service. Well, I was giving the benifit of the doubt when they said they were holding a demo and it looks to me like the truth was finally discovered.

I understand your anger Ewan because based on this demo it looks like most of the messages are human typed and thats the issue.

They vet their staff, give them dumb terminals with no net access or usb ports and don't allow them to bring phones into the work area, so thats a good thing.

Still, it doesn't do what is says on the tin does it?

I'd be pretty pissed if I had invested $200 million in what is a glorified call centre message transcribing service.

]]> By: Ewan http://www.mobileindustryreview.com/2009/08/my_apology_and_why_i_wont_believe_anything_spinvox_says_in_future.html/comment-page-1#comment-239171 Ewan Wed, 05 Aug 2009 12:13:33 +0000 http://www.mobileindustryreview.com/?p=16617#comment-239171 Half a million a year for top positions, I gather Half a million a year for top positions, I gather

]]> By: rmcotton http://www.mobileindustryreview.com/2009/08/my_apology_and_why_i_wont_believe_anything_spinvox_says_in_future.html/comment-page-1#comment-239170 rmcotton Wed, 05 Aug 2009 12:11:22 +0000 http://www.mobileindustryreview.com/?p=16617#comment-239170 can i get a job there? can i get a job there?

]]> By: Neil http://www.mobileindustryreview.com/2009/08/my_apology_and_why_i_wont_believe_anything_spinvox_says_in_future.html/comment-page-1#comment-241999 Neil Wed, 05 Aug 2009 11:56:16 +0000 http://www.mobileindustryreview.com/?p=16617#comment-241999 <span class="topsy_trackback_comment"><span class="topsy_twitter_username"><span class="topsy_trackback_content">Not good when allies start saying sorry <a href="http://topsy.com/twitter/MIReview">@MIReview</a> My apology; And why I won't believe anything SpinVox says in future: http://ping.fm/rmsFJ</span> <div class="topsy_trackback_links">[<a href="http://twitter.com/manny5353/status/3143934705">Original tweet</a>, <a href="http://topsy.com/tb/www.mobileindustryreview.com/2009/08/my_apology_and_why_i_wont_believe_anything_spinvox_says_in_future.html">Topsy page</a>]</div></span> Not good when allies start saying sorry @MIReview My apology; And why I won’t believe anything SpinVox says in future: http://ping.fm/rmsFJ

[Original tweet, Topsy page]

]]> By: Tim Banks http://www.mobileindustryreview.com/2009/08/my_apology_and_why_i_wont_believe_anything_spinvox_says_in_future.html/comment-page-1#comment-242000 Tim Banks Wed, 05 Aug 2009 11:51:48 +0000 http://www.mobileindustryreview.com/?p=16617#comment-242000 <span class="topsy_trackback_comment"><span class="topsy_twitter_username"><span class="topsy_trackback_content">RT <a href="http://topsy.com/twitter/Ew4n">@Ew4n</a>: My apology; And why I won't believe anything SpinVox says in future: http://ping.fm/rmsFJ - makes for an interesting read!</span> <div class="topsy_trackback_links">[<a href="http://twitter.com/infomobster/status/3143889945">Original tweet</a>, <a href="http://topsy.com/tb/www.mobileindustryreview.com/2009/08/my_apology_and_why_i_wont_believe_anything_spinvox_says_in_future.html">Topsy page</a>]</div></span> RT @Ew4n: My apology; And why I won’t believe anything SpinVox says in future: http://ping.fm/rmsFJ – makes for an interesting read!

[Original tweet, Topsy page]

]]> By: Matt Johnston http://www.mobileindustryreview.com/2009/08/my_apology_and_why_i_wont_believe_anything_spinvox_says_in_future.html/comment-page-1#comment-242001 Matt Johnston Wed, 05 Aug 2009 11:51:27 +0000 http://www.mobileindustryreview.com/?p=16617#comment-242001 <span class="topsy_trackback_comment"><span class="topsy_twitter_username"><span class="topsy_trackback_content">RT <a href="http://topsy.com/twitter/ew4n">@ew4n</a>: My apology; And why I won't believe anything SpinVox says in future: http://ping.fm/rmsFJ</span> <div class="topsy_trackback_links">[<a href="http://twitter.com/cimota/status/3143886647">Original tweet</a>, <a href="http://topsy.com/tb/www.mobileindustryreview.com/2009/08/my_apology_and_why_i_wont_believe_anything_spinvox_says_in_future.html">Topsy page</a>]</div></span> RT @ew4n: My apology; And why I won’t believe anything SpinVox says in future: http://ping.fm/rmsFJ

[Original tweet, Topsy page]

]]> By: Howard Jones http://www.mobileindustryreview.com/2009/08/my_apology_and_why_i_wont_believe_anything_spinvox_says_in_future.html/comment-page-1#comment-242002 Howard Jones Wed, 05 Aug 2009 11:50:49 +0000 http://www.mobileindustryreview.com/?p=16617#comment-242002 <span class="topsy_trackback_comment"><span class="topsy_twitter_username"><span class="topsy_trackback_content">RT <a href="http://topsy.com/twitter/Ew4n">@Ew4n</a>: My apology; And why I won't believe anything SpinVox says in future: http://ping.fm/rmsFJ</span> <div class="topsy_trackback_links">[<a href="http://twitter.com/howard_jones/status/3143880383">Original tweet</a>, <a href="http://topsy.com/tb/www.mobileindustryreview.com/2009/08/my_apology_and_why_i_wont_believe_anything_spinvox_says_in_future.html">Topsy page</a>]</div></span> RT @Ew4n: My apology; And why I won’t believe anything SpinVox says in future: http://ping.fm/rmsFJ

[Original tweet, Topsy page]

]]> By: Paul Harper http://www.mobileindustryreview.com/2009/08/my_apology_and_why_i_wont_believe_anything_spinvox_says_in_future.html/comment-page-1#comment-247125 Paul Harper Wed, 05 Aug 2009 09:52:14 +0000 http://www.mobileindustryreview.com/?p=16617#comment-247125 <span class="topsy_trackback_comment"><span class="topsy_twitter_username"><span class="topsy_trackback_content">RT <a href="http://topsy.com/twitter/florianseroussi">@florianseroussi</a>: RT <a href="http://topsy.com/twitter/patphelan">@patphelan</a>: RT <a href="http://topsy.com/twitter/ew4n">@ew4n</a>: My apology & why I won't believe anything SpinVox says in future: http://ping.fm/rmsFJ .. ouch</span></span> RT @florianseroussi: RT @patphelan: RT @ew4n: My apology & why I won’t believe anything SpinVox says in future: http://ping.fm/rmsFJ .. ouch

]]> By: Paul Sweeney http://www.mobileindustryreview.com/2009/08/my_apology_and_why_i_wont_believe_anything_spinvox_says_in_future.html/comment-page-1#comment-247448 Paul Sweeney Wed, 05 Aug 2009 09:32:47 +0000 http://www.mobileindustryreview.com/?p=16617#comment-247448 <span class="topsy_trackback_comment"><span class="topsy_twitter_username"><span class="topsy_trackback_content">RT <a href="http://topsy.com/twitter/EvertB">@EvertB</a>:<a href="http://topsy.com/twitter/patphelan">@patphelan</a>: RT <a href="http://topsy.com/twitter/ew4n">@ew4n</a>: My apology; And why I won't believe anything SpinVox says in future: http://ping.fm/rmsFJ <--SCARY</span></span> RT @EvertB:@patphelan: RT @ew4n: My apology; And why I won’t believe anything SpinVox says in future: http://ping.fm/rmsFJ <–SCARY

]]> By: Evert Bopp http://www.mobileindustryreview.com/2009/08/my_apology_and_why_i_wont_believe_anything_spinvox_says_in_future.html/comment-page-1#comment-247953 Evert Bopp Wed, 05 Aug 2009 09:11:05 +0000 http://www.mobileindustryreview.com/?p=16617#comment-247953 <span class="topsy_trackback_comment"><span class="topsy_twitter_username"><span class="topsy_trackback_content"><a href="http://topsy.com/twitter/patphelan">@patphelan</a>: RT <a href="http://topsy.com/twitter/ew4n">@ew4n</a>: My apology; And why I won't believe anything SpinVox says in future: http://ping.fm/rmsFJ <--SCARY</span></span> @patphelan: RT @ew4n: My apology; And why I won’t believe anything SpinVox says in future: http://ping.fm/rmsFJ <–SCARY

]]> By: Alex Schregardus http://www.mobileindustryreview.com/2009/08/my_apology_and_why_i_wont_believe_anything_spinvox_says_in_future.html/comment-page-1#comment-248061 Alex Schregardus Wed, 05 Aug 2009 09:10:24 +0000 http://www.mobileindustryreview.com/?p=16617#comment-248061 <span class="topsy_trackback_comment"><span class="topsy_twitter_username"><span class="topsy_trackback_content">RT <a href="http://topsy.com/twitter/florianseroussi">@florianseroussi</a> RT <a href="http://topsy.com/twitter/patphelan">@patphelan</a>: RT <a href="http://topsy.com/twitter/ew4n">@ew4n</a>: My apology; And why I won't believe anything SpinVox says in future: http://ping.fm/rmsFJ</span></span> RT @florianseroussi RT @patphelan: RT @ew4n: My apology; And why I won’t believe anything SpinVox says in future: http://ping.fm/rmsFJ

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